Language Service Provider, ISVGeoFluent®
, a SaaS offering from Lionbridge, enables companies to effectively support and engage their customers and community members with high quality, guaranteed multilingual translation. Powered by the Microsoft Translator, GeoFluent seamlessly adds a real-time translation capability to all the major community and chat platforms enabling a true cross language experience. For support sites, the ability to share and view all posts and comments in any language has been proved to have a dramatic positive impact on improving the overall customer experience. Key performance indicators such as increased global participation, reduction in response times to questions and posts, unlocking the value of subject matter experts, increased call deflections and minimizing the need for in country resources, are a proven result from real-time translation. For chat applications, enabling a customer to remain in their native language while having a conversation with a support agent who may not speak the same language delivers value in the form of improved CSAT, increased conversions, improved agent productivity and operational cost savings.
GeoFluent is easily customized to ensure that your brands, unique terminology, and style persist through the translation process. In addition, GeoFluent enables each client to monitor and submit any translation improvements in real-time. The ability to suggest a better translation and have this change be reflected within minutes is extremely powerful and enhances in country adoptions and global roll outs.
As a member of the Microsoft Partner Network, GeoFluent delivers integrated solutions for Online Chat and Community/Forum platforms, as well as e-mail and other forms of text. GeoFluent’s patent-pending, multi-layered approach also overcomes challenges commonly faced by machine translation alone; challenges such as the preservation of product and branding terms as well as the management of typos, misspellings, and slang. For More information, please visit http://geofluent.lionbridge.com/.