By using software to unify telecommunications systems and IP networks, Microsoft unified communications technologies help simplify administration across the board.
Intuitive interface
For end users, it's the end of the pound key: unified communications replaces all those confusing phone-based menus with intuitive tools in the Microsoft Office system environment. Users can click on a person's name to launch a call, or click on several names to launch an audio– or videoconference. Since the entire system runs on Active Directory, they only have to log on once to check their voice mail and their e-mail.
Familiar administration tools
With Microsoft unified communications technologies, IT departments manage telecom systems with familiar Windows Server toolsets. Assigning extensions and creating and managing user accounts for voice mail all happen through Office Communications Server 2007, which is an easy interface and toolset to master for anyone familiar with Microsoft Exchange Server.
Single directory
Plus, all telephone information–office extension numbers, voice mail box assignments, and mobile and home numbers–are stored in Active Directory alongside IP-network information like e-mail. There is only one directory to set up and maintain for both communications systems.
Administration, simplified
Administration tasks in Microsoft Exchange Server 2007 are easier too. Advanced modular architecture simplifies deployment and ongoing management, reducing administrator time and effort. A new command line interface gives administrators greater control over Exchange Server objects as well as the power to automate operations with scripts. An enhanced administrative console includes a fully updated user interface to help find and fix problems faster, as well as an integrated toolbox center, so administrators don't have to rely on multiple disparate tools. And user-friendly, self-service features allow employees to handle common tasks such as PIN reset for their mobile devices, minimizing help desk calls, and reducing IT workload.
Centralized asset management
With Microsoft unified communications technologies, all communications–voice, instant messaging, e-mail, and conferencing–become digital assets. This allows IT to secure all lines of communication centrally and back them up continuously. Plus, rich archiving and cataloging tools allow IT to automate storage and index every piece of communication, which is crucial for meeting current compliance regulations.
