Microsoft in the Enterprise
A worldwide guide for enterprise customers to Microsoft priorities and our vision for the people-ready business
After a decade of re-engineering, redesigning, and automating business processes, where do we look next for continuing improvements to deliver profitable business outcomes? To every business’ most critical resource-the people who work there.
As communications technologies develop, business borders expand, and market reach grows, enterprises of today face new and evolving pressures. Over the last few years, Microsoft has conducted more than 10,000 interviews with our
customers, to find out what matters most to you; we wanted to expand our understanding of our customers’ challenges on a worldwide level, and in the end we found that our most successful customers focus on their people. Our
people-ready business vision is a direct playback from the themes and messages that we heard during these conversations. Equipping people with the capabilities, tools, information, and solutions that they need to make the
biggest contribution that they can as quickly as they can will be the primary driver of success in a globally competitive, rapidly changing business environment. This section of the guide looks at what we learned through this research-at some
of the factors that are changing the ways in which we work and how businesses around the world are recognising the benefits of empowering their people.
Our most successful customers focus on their people. With increasing globalisation, organisations are working with suppliers in countries around the world, have employees that report in from remote locations far from central offices, and
service customers outside their local community. With this increased business reach, organisations must also contend with emerging new competitors and increased competition for talent and jobs that transcends geography.
Customer demands are also changing. Over the last decade, more accessible product information and self-service capabilities have helped to increase customer satisfaction and lower the cost of delivering high-quality customer service.
However, customers of today also expect responsive, personal service when self-service systems can’t meet their unique needs, and how a business handles these exceptions has become a key competitive differentiator.
Download the full guide below and find out how Microsoft solutions can enable your enterprise to attract talent, work across geographic boundaries, be more competitive and stay visible, secure and compliant.
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