Overview Microsoft for Banking Microsoft provides banks with comprehensive solutions which feature reusable business components that can assist the drive toward cross-channel consistency, enabling tellers and sellers to improve customer relationships, and banks to renew and optimise their core banking and payment systems. As a result, banks large and small around the world are increasing profitability, delivering better customer service, improving retention, and boosting operational efficiency. In the banking industry, Microsoft provides: A rich partner ecosystem, for best-of-breed solutions across all processes. Solutions that are easy to integrate and use. Reusable business components, which make an investment in any one channel an investment in all channels. Technology that supports cross-channel consistency, which costs less and provides the ability to quickly introduce new channels, products, and services. Integrated payment solutions that are based on common messaging and provide a competitive advantage. New Case Studies Case study: HSBC HSBC Improves Reliability, Security, and Cost Savings for Desktop Standardization Effort Read Case Study > Case study: Royal Bank of Scotland International Bank to Cut Infrastructure Costs with Upgraded Messaging Environment Read Case Study >   Return to financial services overview > Solutions Solutions Channel Renewal Channel Renewal is meant to help banking institutions make their investment in renewing one channel a potential investment in all channels. This approach centers on renewing channels such as ATMs, call centers, teller systems, or the in-branch advisor systems with reusable business components that set the stage for cross-channel consistency. With this approach, banks and their employees can deploy new products and services more easily. It also can help improve operational efficiency and better manage risk. Read more about channel renewal solutions (US) > Enterprise risk management and compliance Risk management and compliance focuses on delivering solutions that help enable financial organizations to align their information technology (IT) and business processes to meet risk and compliance requirements, achieve greater operational efficiency, and improve customer satisfaction. Microsoft and its partners also enable companies to integrate information spread across disparate systems for a holistic view of the company, thus empowering employees to identify and share best risk management and compliance practices. Read more about Enterprise risk management and compliance (US) > Payments Payment solutions helps financial organizations set the direction for the future of payments by putting in place a more modern, integrated, and competitive payments platform to meet today's demands as well as reveal and support new services and revenue sources. Based on an agile, common messaging platform, these solutions have low acquisition costs, yet increase the efficiency of the payments process so that transactional revenues increase with volume. Read more about payment solutions (US) > Advisor platforms Advisor platforms enable financial advisors to work more effectively and efficiently across information sources and distribution channels to better service clients. By integrating systems, advisors gain a rounded view of the customer, along with a greater ability to cross-sell products. With integrated platforms, financial advisors have more time with customers because they have fewer administrative burdens. This approach begins with enhanced tools for client prospecting and spans every aspect of ongoing relationship management. Read more about the advisor platforms > Industry Research Report Industry research report: Private Client Wealth Management 2008 Download PDF (856KB) Core banking In a multi-channel world, core banking systems are mission critical to banks that are required to operate 24 hours a day, 7 days a week. Core banking offers a modular line-of-business approach to renewing core banking applications and systems. This modular, component-based architecture helps banks reduce the risks involved with renewing core banking applications, especially the risk of service disruption. Read more about core banking applications > Solution Partners Solution Partners Our partners use their deep industry knowledge to build and deploy solutions that fit your business needs. Find a Banking Solution Partner Microsoft Dynamics partners for banking Microsoft Dynamics CRM can help your financial institution by working the way your people do. Microsoft CRM provides holistic client information by pulling it from disparate data sources and then delivering it to users through intuitive prospecting and customer relationship management (CRM) tools that are natural extensions of Microsoft Office system applications, such as Microsoft Office Outlook. By giving your customer-facing advisors and representatives access to the right information at the right time, Microsoft CRM provides better customer insight, enables improved customer service, and helps your organization attract and retain clients more profitably than your competitors. Read more about Microsoft Dynamics for financial services (US) > Case Studies Case Studies Case study: Nationwide Building Society Leading U.K. Building Society Receives New Infrastructure Under Development Process Read Case Study > Case study: Royal Bank of Scotland International Bank to Cut Infrastructure Costs with Upgraded Messaging Environment Read Case Study > Case study: HSBC HSBC Improves Reliability, Security, and Cost Savings for Desktop Standardization Effort Read Case Study > Case study: Temenos Temenos, Intel and Microsoft Prove Business Ready Solution Read Case Study > Case study: Scottish Widows Scottish Widows Lowers Total Cost of Ownership per Desktop from £2,100 to £1,100 with Software Upgrade Read Case Study > Further Resources Further Resources Office Solution showcase Find out how leading companies are solving business critical problems using Microsoft Office System MSDN Industry Centre - Banking Technical resources for IT professionals involved in specifying, deploying or maintaining IT solutions for banking Banking events and webcasts (US) US events and downloadable webcasts for banking industry. Microsoft Whitepapers Microsoft Dynamics CRM Microsoft Dynamics CRM - Solutions for Retail Banking Download PDF (1.1MB) Industry Research Report Industry research report: Private Client Wealth Management 2008 Download PDF (856KB) Enterprise Briefing Centre Microsoft’s Executive Briefing Centres in London and Reading are available for our Enterprise customers to ask questions, explore IT strategy and build relationships with Microsoft executives and business experts. These executive briefings are designed to help you create an IT roadmap for the future – and to ensure that you achieve maximum potential from your Microsoft technology investments. Download the PDF below or contact your Microsoft account manager. Microsoft Executive Briefing Centre Microsoft Executive Briefing Centre: Empowering your enterprise to excel Download PDF (253KB) Contact Us Call us to discuss your business requirements