A new age of customer-focused service
With the right tools and the right insight, your customer service people can help your business thrive. Give them quick and easy access to the information they need and the means to work together seamlessly, wherever they are, and you can transform the service your customers and prospects receive.
At Microsoft, we've created an extensive range of powerful business solutions designed to work in harmony with your people and your business. Solutions that empower your people to build and sustain lasting, profitable customer relationships and that give customers the service they demand at every touch–point. Find out how they can help your business get ahead in today's ultra-competitive market.
Altogether smarter customer services
When everyone has the information they need at their fingertips, there's no need to keep customers waiting, or to pass them around different departments.
Manage all your communications through your inbox with Microsoft Exchange 2007, for instance – emails, fax and voice calls.
Get your hands on customer data and documentation any time, on any device, for prompt and appropriate response.
Find and connect to the right people to deal with customer queries quickly and easily with Microsoft solutions like Office Communications Server and SharePoint.
Develop customer profiles through Microsoft CRM so you can tailor the service they receive depending on their profitability and route value.
A connected way of working
Better connections also mean your staff in the field have everything they need to provide superb levels of service.
Through products like Microsoft Groove, Windows Mobile, Live Meeting and SharePoint, service engineers and distribution people have access to all the same information as your service staff back in the office. So they can:
Resolve issues and answer queries instantly and professionally while they're with your customers.
Share customer visit notes with colleagues in the field or back in the office – or ask them for assistance - in real time with tools like Microsoft OneNote.
Case studies
Discover how Microsoft solutions have helped customer services teams in the following companies, such as Drive Assist, Endsleigh
Insurance and Tesco.
"We can now offer a more dynamic service to our business providers. The solution has made us leaner. It ensures that we can operate a two-hour delivery service right across the U.K."
"We required a solution that would take our opportunities, and let us convert them from leads to prospects and, finally, into clients. Microsoft CRM lets us do so easily. It gave us exactly what we wanted at a reasonable cost."
"We had some important goals to meet. Counter customer service had to improve without having an adverse impact on staff training and existing ways of working. Staff now have all they need at their fingertips. Since the implementation, we have measured a 60 per cent increase in service performance."
"Thanks to the implementation, we have a much clearer view of our customers and can deliver a consistently high-quality service as a result."
"Microsoft CRM addresses many of the problems of early CRM solutions – they were difficult to integrate and poorly adopted. Microsoft CRM provides great ROI. We've had customers where user adoption has exceeded 90 per cent in the first month."
- More from Anthone Withers, Global CRM Solutions Director, Avanade (Microsoft Gold Certified Partner)
Research findings
How the new digital age is creating more demanding customers – and how companies are responding. Read our specially commissioned 'Edu-selling' research on the changing marketing climate in today's customer-centric environment.
Familiar technology
Because all our systems are based on the familiar Microsoft feel and navigation style, your teams can get up and running straight away – and start benefiting from a complete view of their customer and prospecting data.
CMA Conference 2006
Microsoft's Alex Reeve on unified communications and collaboration