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New ways to build profitable customer services
With a people-ready solution, your people get an immediate, single view of customer information so they can react to customer demands and queries quickly and effectively. This improved visibility means you can more easily measure your progress on call targets and team goals.
Follow the links and read the case studies on this page to see how your people can deliver a more responsive customer service.
Customer Acquisition & Retention
Make your customer relationships stronger
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How do you keep your customers coming back for more? Give your people easy access to customer information and enable them to respond to customer requests even when they’re out of the office. Microsoft can help you better serve and retain customers. To find out more, call us on 0845 67 11 083. |
Case Study: Relevance Software - Financial Trading Firm Builds Specialised Stockbroker Solution
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How Relevance used the business application platform for Microsoft Dynamics CRM to speed up development and gain the confidence of cautious customers. |
White Paper: Attracting and Retaining Customers in Financial Services through CRM IT Solutions
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How strategic investments and upgrades in CRM systems can help financial organisations improve revenue generation while reducing costs and maintaining superior customer services. |
How to use 360º visibility to build profitable long-term customer relationships
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When everyone in your business can connect to everyone and everything else, you've got 360° visibility. Find out how we can help your customer services teams get the vision they need to build profitable long-term customer relationships. |
Case studies
System convergence boosts performance at telecoms company
Liliana Quaresma, Contact Centre Planning Manager, Telemar
Before converging their systems through a solution provided by Microsoft Customer Care Framework and Accenture, customers of Brazil's number-one telecommunications company, Telemar, had to call different call centres for information and advice. Find out how implementing single-screen support has dramatically improved service quality and customer satisfaction, and increased revenues.