Microsoft Dynamics
Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM 4.0

Meet your business needs today and tomorrow

Improve purchasing and vendor relationships
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Build closer relationships with customers, and achieve new levels of profitability

Improve the way you drive sales, manage marketing, and deliver customer service. With Microsoft Dynamics CRM 4.0, a fully integrated customer relationship management (CRM) system, you can create and easily maintain a clear picture of your customers, from first contact through to purchase and post-sales. In addition, Dynamics CRM 4.0 provides you with the choices and flexibility to better integrate and extend your CRM technology into your business environment as your company grows.

Drive consistent and measurable improvement in everyday business processes:
  • Access a complete view of customer data online or offline.
  • Get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster.
  • Use comprehensive management, scheduling, workflow, and reporting tools to respond faster to customer service issues.
  • Create workflows and reports without the assistance of technical support.
Improve integration with Microsoft Office:
  • Export and work with CRM data in Microsoft Office Excel, then re-import changes back into Dynamics CRM.
  • Take notes created in Microsoft Office OneNote, and assign them to Microsoft Dynamics CRM users with a single click.
Get better support for global business:
  • Get support for multilanguage deployments, simplifying working and sharing data in your language of choice.
  • Create and store reports in your native language.
  • Share reports between users working in multiple languages.
  • Record transactions in localised currencies.
  • Convert currency amounts to a base currency for reporting purposes.
Improve availability, performance, and scalability:
  • Get better performance in Wide Area Network (WAN) environments, transferring over slow connections only the data that needs to be transferred.
  • Minimise database failure by switching databases automatically and with minimal disruption by using Microsoft SQL Server support for database mirroring.
  • Run multiple distinct instances of Microsoft Dynamics CRM on a single server, making better use of server hardware and improving overall operations costs.
Top features

Enhanced integration with Microsoft Office
Get a richer data experience in Office Excel.

AutoComplete
Decrease the time spent typing the same information over and over.

Customised navigation pane
Get fast access to information and data relevant to your specific work role.

Improved reporting tools
Create reports from CRM data without IT support.

Greater support for global business
Make multinational deployments easy with improved support for multiple languages and currencies.

Multi-tenant architecture
Run multiple distinct instances of Microsoft Dynamics CRM on a single server.

Support for SQL Server mirroring
Prevent database failure by maintaining an additional copy of the Microsoft Dynamics CRM database.

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