Microsoft offers a number of Software Assurance support benefits and other support options that can help you get the greatest return on your software investment. With round-the-clock training and troubleshooting assistance at your fingertips, your staff can stay focused and your business can flourish. On This PageSoftware Assurance support benefitsGet the most from the Software Assurance coverage you purchased with your Microsoft products. Microsoft offers a number of benefits designed to assist information workers and IT professionals using our software. For information workers| • | Information Work Solution Services. Work with a Microsoft consultant to optimize business processes by using electronic forms, streamline the creation and management of documents, create portals employees can use for self-service, and more. | | • | TechNet Plus. Get unlimited access to more than 100 TechNet Managed Newsgroups, resources such as the Microsoft Knowledge Base, technical training, full-version evaluation software without time limits, two complimentary technical support incidents, and more. | | • | 24x7 Problem Resolution Support. Stay continuously connected to Microsoft with phone support 24 hours a day, 7 days a week. And get Web support during business hours for all Standard and Enterprise edition server products covered by your Software Assurance plan. |
For IT professionals| • | Training Vouchers. Get training vouchers for courses from Microsoft Certified Partners for Learning Solutions (CPLS), the premier authorized training channel for Microsoft products and services. | | • | Microsoft eLearning. Microsoft eLearning courses eliminate limitations of time and location. Your staff can choose a convenient time and place to learn about the deployment and use of new technology. | | • | TechNet Plus. Get unlimited access to more than 100 TechNet Managed Newsgroups, resources such as the Microsoft Knowledge Base, technical training, full-version evaluation software without time limits, two complimentary technical support incidents, and more. | | • | 24x7 Problem Resolution Support. Stay continuously connected to Microsoft with phone support 24 hours a day, 7 days a week. And get Web support during business hours for all Standard and Enterprise edition server products covered by your Software Assurance plan. |
You can learn more about the support benefits available with Software Assurance coverage by visiting our Software Assurance overview page. Microsoft Services Essential Support plansMidsize businesses that want to ensure their day-to-day operations run as smoothly as possible can take advantage of the family of Essential Support plans that Microsoft offers. These affordable, contract-based plans give your organization 24-hour telephone access to Microsoft technical support professionals who can help your people solve problems quickly. Armed with Microsoft Services Essential Support, your IT staff can: | • | Maximize software efficiency and technology ROI | | • | Get fast advice on performance concerns, disaster recovery, and configuration issues | | • | Stay current on the latest Microsoft products and technologies | | • | Focus on the strategic projects you hired them to do |
To learn more about the Microsoft Services Essential Support plans, visit our Essential Support page. In addition, you can visit our support services page to learn more about other Microsoft support options for midsize businesses.
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