Customer relationship management (CRM) software from Microsoft Dynamics enables your company to deliver value by efficiently satisfying your customers’ needs. Familiar-to-use tools help your employees be more productive, deliver high-quality services and responsive communications, and obtain better results from sales and service. And, with Microsoft Dynamics, you can choose from a wide spectrum of feature-rich, affordable CRM solutions to meet your business needs.
Transform Your Business for Consistent Results
Microsoft Dynamics solutions can extend the skills, processes and tools you already use, helping you get more value from existing investments. And you can automate many routine tasks, helping to reduce data re-keying and other repetitive work. It brings measurably increased results and tangible improvements across your processes and key relationships.
The CRM solutions and capabilities within Microsoft Dynamics connect closely to other Microsoft technologies that you may already use. This brings together data, helping your sales people to answer customer questions without making the customer wait. Marketing planners can review the true results of marketing campaigns, from customer inquiries to sales and services delivered. Managers can use business data to assess the value of customer relationships for your organisation and make them more productive.
When your employees use the CRM functionalities of Microsoft Dynamics, they work within a familiar software environment using tools they’re comfortable with –they won’t have to learn and work with disparate software tools. During design, Microsoft conducts extensive research with many thousands of customers, so our technology can do what people want it to do, in the way they want to see it. For example, you can access customer and business information plus manage customer communications through email. Or you can analyse data and create reports in your spreadsheet application.
Access customer information and manage customer communications through your email program.
Your customers as well as your employees will appreciate that Microsoft solutions for CRM make it possible to keep processes consistent and fast moving, and accountability high. Standardise CRM along with communications and you can satisfy expectations consistently. Make it easy, not just to find information, but to do something with it, whether you’re a service associate or business executive.
Act on Opportunities and Keep Customers Satisfied
Microsoft solutions for CRM, such as Microsoft Dynamics CRM 3.0, help you enable your employees to be productive and successful – consistently and predictably.
Sales people are always under pressure to make numbers and produce results. With Microsoft Dynamics CRM and field-service solutions, you can give your sales team the intelligence they need to deliver. They can identify more potential opportunities, understand better what course of action to take and convert more leads into satisfied customers. Streamlined communications and well-documented, consistent sales processes help keep everybody moving.
Data from Microsoft Dynamics solutions is accessed from other applications to identify opportunities.
You need your marketing group to proceed strategically as it uncovers and capitalises on new opportunities. Microsoft Dynamics solutions gives your marketing team the streamlined, automated tools it needs to target the most promising market segments, bring your products and services to your audiences, convert possible leads into customers, and measure the results of all activities to drive even better results.
Every time any of your customer-facing employees interacts with a customer or delivers a service, your business has an opportunity to strengthen customer loyalty, initiate up-sells and cross-sells and build brand value. Microsoft Dynamics can help your services become profitable through effective communications, fast issue resolution and efficient scheduling and dispatching of service delivery resources.
Microsoft Dynamics for field service management
Help your field service and sales force increase the company’s business performance while improving customer satisfaction.
Improve Field Service Performance Microsoft tools for field service management allow you to track the activity and results of individual field representatives or teams and identify any issues. When managed with the help of Microsoft Dynamics solutions, the delivery of field service, maintenance, or sales might yield even better results, and drive more income, than it does for you today.
Deliver Higher Service Levels to Customers Make customer accounts and histories available to field service staff so they can avoid gathering redundant customer information. Provide customer service associates with service agreements and contracts, enabling them to honour your company's commitments. Equip your customer-facing staff with current, comprehensive product, special offer, and delivery data, so they can resolve customer concerns efficiently in a single call or visit.
Grow into New, Profitable Markets Microsoft Dynamics field service applications can help you understand which customers, services and products create most revenue, so you can capitalise early on any new opportunities. If you want your business to support additional market segments, industries, lines of business or geographical areas, Microsoft Dynamics can help you pursue your ambitions on the firm basis of a flexible, reliable infrastructure for delivering field services.
Next Steps
Contact Us
Speak to our specialist business team by calling 0845 67 11 078 or sending an email to callback@microsoft.com
