The annual maintenance plan for Microsoft Dynamics Retail Management System (RMS) helps you maximise the performance of your solution. You buy an annual maintenance plan with each Microsoft Dynamics RMS licence, ensuring you get the latest technical updates, feature upgrades and unlimited access to online support resources.
These benefits come as standard with your annual maintenance plan:
Two free technical support calls for questions about implementation and use
All software enhancements – including major version releases and minor updates
All service packs and fixes
Access to CustomerSource, your Microsoft Dynamics customer website
Unlimited online support through managed newsgroups and online training
Discounts when buying Flex Support.
Further Support Options
As well as the annual maintenance plan you buy with each licence, there are two other levels of support available:
No-charge business critical support and maintenance with licence purchase to help meet your business needs in the event of an emergency:
No-charge business critical support during business hours, when you are using the latest version of Microsoft Dynamics RMS
No-charge support related to problems with software quality
No-charge critical security fixes.
Easy, pay-as-you-go Flex Support
You can buy Flex Per-Incident Support and Flex 5-Pack Support for extra efficiency
Flex Support is ideal if your support needs are not business critical, but require a more urgent response than what's available through self-support and newsgroup resources.
Next Steps
Contact Us
Speak to our specialist business team by calling 0845 67 11 078 or sending an email to callback@microsoft.com
