Build closer relationships with your students, tutors and lecturers.
The pressure is growing on educational organisations to perform with the efficiency of businesses. Distinction CRM with Microsoft brings commercial effectiveness to the education sector using modules developed specifically for colleges and universities. A customer relationship management (CRM) solution enables you to build closer relationships with your students, tutors and lecturers. It helps you improve your student recruitment and retention rates and, by combining data sets, lower the administrative burden.
Distinction CRM integrates all data sets into the existing student administration and financial management systems
Workflow capabilities and real-time monitoring and reporting help institutions to manage information and make informed decisions
Consistent and Efficient Customer Service
Distinction CRM helps organisations to manage complex relationships more efficiently
It responds to students' needs by automating the routing and queuing of support requests
Increased Marketing Capabilities
Distinction CRM helps to improve decision-making through reports and activity history
The reporting processes help to identify opportunities and trends, and raise awareness of problems
Shared Information
Data is shared across many platforms and systems
Integrated management systems ensure that data only needs to be entered once
Automated Business Processes
Customisable templates and rules define and automate processes
Administrative Efficiency
Cut administrative costs by increasing productivity and improving procedures and processes
See below for more information about the products that enable the success of a portal solution. Your reseller can help you find out which selection of products will be suitable for your needs.
Smart Cambridge University Colleges Streamline Financial Operations
The University of Cambridge has 31 colleges, which attract leading academics, students and visitors from all over the world. In 2000, a change in the university's accounting format prompted two colleges, Emmanuel and Magdalene, to re-examine the technology on which their finance operations were based. Both colleges chose to replace their cumbersome legacy systems with business management solution Microsoft Dynamics GP.
UK Education Department Improves Partner Communication and Information Accessibility
The UK Department for Education and Skills (DfES) needed to improve its ability to share information with its external partners and with internal customers. DfES chose Capgemini to implement customer relationship management (CRM) solutions based on Microsoft CRM (now part of Microsoft Dynamics) in a pilot project within the Corporate Services and Development Directorate (CSDD).
Microsoft helps educational organisations to become more efficient by using effective CRM solutions. Follow the links below to learn how Microsoft CRM can bring new efficiencies to your organisation's business processes and customer relationships.
Microsoft BizTalk Server 2006 enables educational institutions to integrate their systems, such as financial data and student records, and manage their data more efficiently.
Microsoft Windows Server 2003 supports the multitude of applications used throughout an educational institution. It can also integrate with technologies such as smart-card authentication systems, and wireless and USB connections.
Internet Security and Acceleration (ISA) Server 2006 provides a secure and fast Internet connection. It includes a multi-layer enterprise firewall and a scalable, high-performance web cache.
Distinction CRM is a solution built on Microsoft customer relationship management (CRM) technology, designed specifically with education in mind. It can transform the way your establishment acquires, retains and communicates with your students and customers. Offering high levels of integration with your management information systems, Distinction CRM can maximise your existing investments and significantly increase the efficiency of your business, providing a truly first-class service.
