Technical Help: Step by StepIf you are experiencing technical problems or want to learn more about what you can do with your computer software, follow the steps below. On This Page1. Review Microsoft Online Information ResourcesThe Microsoft support website offers a wealth of information for beginners to advanced users, including support centres for each of the most popular software products. You'll also find a range of articles for home users, on everything from how to fix common problems to tips on how to get the most out of your software. Search for answers to common questions about Microsoft software using the Microsoft technical database (also called Knowledge Base) and our list of frequently asked questions. 2. Make Sure Your Computer Is Up to DateUse Windows Update to download updates for your computer's operating system, software and hardware. We add new content to the site all the time, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly. 3. Get Assisted SupportIf you can't find the answer to your technical problem using our self-help resources, you can get assisted support. Choose from these options: If your Microsoft software was preinstalled or distributed with your PC, the manufacturer who sold you your Microsoft software is your first point of contact for technical support.
Microsoft offers a variety of support options. If you buy Full Packaged Products, you could be eligible for two telephone or online support calls at no charge. You can also buy more technical support services from Microsoft. Personal Support services cover consumer products, personal operating systems and desktop applications. Professional Support services cover all Microsoft products, including servers. For more information, please call us on 0870 60 10 100 (Monday to Friday 8:00 a.m. - 6:00 p.m.), or learn more about Microsoft support service options online.
Microsoft Certified Partners are independent companies who can help you with a range of IT projects and solutions. Many Microsoft Certified Partners also offer support services. | 
