Microsoft provides a variety of self-help and assisted support options. Most of the self-help options are free* and available 24 hours a day, seven days a week. Microsoft also provides a wealth of assisted support services to help you solve your technical issues as quickly as possible. In this section you can discover which options or services are most appropriate for you.
*Calls are charged at national rate.
On this page
Self-help Technical Support Resources
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The Microsoft UK support website offers a central resource for finding support options from Microsoft and our Partners.
Visit the Microsoft UK support website
Knowledge Base is a rich database giving you access to over 250,000 regularly updated technical answers and details about known issues and bugs.
Visit the Microsoft Knowledge Base
The security and privacy website is for IT professionals and developers. It provides extensive resources on security and privacy, including news, white papers, tutorials and downloads.
Visit the Microsoft security and privacy website
Software Updates and Downloads
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Download service packs and security patches to ensure your system remains reliable and secure, and your programs compatible. You can find the latest packs on our service pack website.
Find out more about service packs
Use the Microsoft Download Centre to find technical files for all Microsoft products, including device drivers, service packs, patches and product updates.
Visit the Download Centre (US)
Assisted Technical Support from Microsoft
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If you buy Full Packaged Products, you could be eligible for two telephone or online support incidents at no charge. You can also buy Microsoft Personal Support, which covers consumer products, personal operating systems and desktop applications. You can buy Personal Support in packs of five incidents for £150 + VAT or on a pay-per-incident basis at £45 + VAT. For more information, please call us on (Monday to Friday 8:00 a.m. - 6:00 p.m.).
Find out more about Microsoft Personal Support (US)
Professional Support covers all Microsoft products. You can buy Microsoft Professional Support in packs of five incidents for £675 + VAT or on a pay-per-incident basis at £185 + VAT. For more information, please call us on (Monday to Friday 8:00 a.m. - 6:00 p.m.).
The MSDN Academic Alliance is an annual subscription programme for technical departments that provides Microsoft platforms, servers and developer tools for teaching and learning.
Visit the MSDN Academic Alliance page
Assisted Technical Support from Computer Manufactures and Microsoft Partners
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If your Microsoft product was preinstalled or distributed with your computer, your primary source for support is the personal computer manufacturer who sold you the Microsoft software. Often your personal computer manufacturer customises the Microsoft software for your specific computer system and is the correct resource for any technical support you might need.
Get support for preinstalled Microsoft software
Our Certified Partners are independent companies who can help you with a range of IT projects and solutions. Many Microsoft Certified Partners also offer support services. Visit this page to find out more and locate a Certified Partner.
Find a Microsoft Certified Partner software
