Microsoft software — attract and retain customers

Are you focussing too much energy on winning new business, when it costs five times more to win a new customer than retain an existing one? And how effectively are you able to track the progress of a deal?

Here are just some of the ways in which Microsoft can help you to manage your customer relationships better and help to generate revenue:

Improve customer service — quickly log, analyse and resolve customer service issues, making customers satisfied and likely to do business with you again
Alternative revenue stream — easily create, manage and track low-cost lead generation campaigns
Be agile and focus business — see in real time which customers, services and products create the most revenue, helping you to capitalise more quickly on new opportunities
Shorten your sales cycle — automate lead routing, sales process management and competitor tracking for more effective lead and opportunity management
Efficient sales models — give you a centralised view of customer preferences and activity so that you can create the most efficient sales model to answer their needs

Learn how to manage existing customer relationships more effectively (PDF 260KB)

The New Power Couple: read about the benefits you can gain when sales and marketing work together (PDF 568KB)

Find a partner to help you attract and retain customers

What do you need?

The solution:

Microsoft Dynamics CRM is a relationship management solution for small, medium and large businesses. It provides a complete suite of powerful marketing, sales and service capabilities, all with a familiar and consistent user experience that is based on Microsoft Office 2007.

Benefits:

Familiar Microsoft software — capture and review your CRM information using Microsoft Office Outlook
Rich integration — between Microsoft Office Excel spreadsheet software, Microsoft Office Word and Microsoft Office Outlook
Powerful Web management technology — strengthen reporting capabilities, operate efficient document management and foster teamwork and collaboration with Microsoft Office SharePoint Server
A solution that grows with your business — high speed server-side performances lets you scale IT infrastructures as your needs change