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Books
Q. How do I exchange a damaged book?
A. If your Microsoft Press book has missing, illegible, or improperly sequenced pages, you can exchange it.
If you haven't opened any CD-ROM or disk pack that came with the book, please exchange the book for a new copy at the place where you bought it.
If you've already opened the CD-ROM or disk pack, please contact your local Microsoft Press distributor.
Q. How do I get an answer to a question I have about a book's content?
A. Please search the Microsoft Knowledge Base before you submit your questions or comments. To help you with any questions you may have about content, Microsoft Press provides support information, including a search facility for known errors or corrections, at the Microsoft Learning Support site.
For content that isn't covered by the Microsoft Learning Support website, please send your comments and questions to the relevant member of our Microsoft Press technical support team. You can normally find the email address for the appropriate Microsoft Press support member on the copyright page or introduction of your book.
Alternatively, you can email individuals with your questions.
Microsoft Press Interactive titles include:
| • | Online training kits |
| • | Step-by-Step interactive products |
| • | 'Starts Here' products |
| • | 'Learn Now' products |
| • | Microsoft E-Learning Library (MELL) eBooks |
If you have a question about Microsoft Press titles, please contact your local distributor for support.
Note: Microsoft Press does not have any connection with Microsoft product documentation. For Microsoft product-specific assistance, please contact Microsoft Product Support Services. If you need help picking the best Microsoft Press book for your needs, please call your local UK distributor.
Q. Which books should I buy?
A. You can view and order Microsoft Press books at our Microsoft Press website. You can also buy books from local UK distributors.
Authors
Q. How do I submit a book proposal to Microsoft Press?
A. Before submitting a proposal, please read our proposal guidelines.
CDs
Q. How do I replace a broken or lost CD-ROM?
A. If your CD-ROM is clearly defective (cracked, badly warped or contains a deep scratch) or is missing, please contact your local Microsoft Press distributor for a replacement CD-ROM.
Important: replacing your CD-ROM will not solve any software-related issues. You should only replace your CD-ROM if your Setup program fails and if we haven't posted any book or CD corrections.
Unfortunately, we cannot replace CD-ROMs via the web for legal reasons. However, we do post individual file patches on the Internet when appropriate.
Q. How do I troubleshoot a CD-ROM that won't run?
A. Please search the Microsoft Knowledge Base before you submit your questions or comments. To help you with any questions you may have about content, Microsoft Press provides support information, including a search facility for known errors or corrections, at the Microsoft Learning website.
For content that isn't covered by the Microsoft Learning Support website, please send your comments and questions to the relevant member of our Microsoft Press technical support team. You can normally find the email address for the appropriate Microsoft Press support member on the copyright page or introduction of your book.
Alternatively, you can email individuals with your questions.
Q. How do I resolve a problem I have with the evaluation software included with my book?
A. If your question is about a Microsoft software product or an evaluation copy of Microsoft software rather than about the content of a Microsoft Press book, please search the Microsoft Knowledge Base.
If your problem is about the content of a Microsoft Press book, please refer to our product support services website, selecting England on the worldwide site pull-down menu.
Q. Who do I contact about Microsoft software product support?
A. Microsoft Press provides correction information to the public through the online Microsoft Knowledge Base. To see whether your question has already been answered, please search the Microsoft Knowledge Base.
If you still need help, please refer to the pull-down menu on the Microsoft Product Support Services Website.
Q. Where can I find information about Microsoft certification programmes?
A. Microsoft offers a range of certifications focused on specific areas of expertise and job skills.
Q. What should I do if my question is not answered on this page?
A. You may find the answer to your question on our 'Book and CD corrections' page.