Microsoft Licensing Frequently Asked Questions
This list is updated regularly so that it covers the topical questions our customers most want answers to. You’ll find FAQs from SMEs and IT professionals that are updated every month, plus general questions split into three sections: Product, Licensing Agreement and Software Assurance/Other.
Did you know you can get answers to most licensing questions by reading your Software Licence Terms or Product Use Rights?
These are available electronically whenever you buy or download software.
If you have bought boxed software or software pre-installed on a PC, you should look for the Software Licence Terms. Otherwise, refer to the Product Use Rights. Both explain the terms and conditions that apply to your software. Click on the relevant link below to find details:
How do I find my Software Licence Terms or PUR?
To find the Software Licence Terms for pre-installed (OEM) software, run a search for “licence terms” or “EULA” on your machine, or contact your retailer.
Further help
If you can’t find an answer to your licensing query here, please call our helpline on 0870 60 10 100 and select the business option, then option 3 for licensing. Alternatively, email licensing@microsoft-contact.co.uk - we'll respond to your email within 48 hours.
Hot FAQs 
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Yes. Volume Licensing customers can use their Volume Licensing media to reimage their pre-installed Windows desktop operating system provided that it is the same version and product as shown on the Certificate of Authenticity (COA) label that came with the PC. For more information, click here.
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Your first port of call should be your PC manufacturer, who may give you something that allows you to re-install Windows Vista or XP. If they are unable to supply replacement media, call the Microsoft UK customer helpline on 0870 60 10 100, and select option 2, then option 4. This will connect you to a customer service agent who will talk to you about your specific situation and advise you on your best option for getting replacement media.
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Yes. If you want to buy Software Assurance (SA) for certain pre-installed (OEM) Office licences, you can do so through a Volume Licensing agreement within 90 days from the date you bought the licences. For more information, click here.
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Yes. Office Ready images and Medialess License Kits (MLK) are intended for new PCs. As with other pre-installed software MLKs can be enrolled into Software Assurance.
For more information, click here.
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The transition pack converts your Windows Small Business Server licences into standard licences for the server components in the edition of Windows Small Business Server that you have (standard or premium). For example, if you already have Windows Small Business Server 2003 Standard Edition with one pack of 20 extra Client Access Licences (CALs), the transition pack SKUs would convert your licences to 1 Windows Server 2003 Standard Edition licence and 1 Exchange Server 2003 Standard Edition licence, with 20 Windows Server 2003 CALs and 20 Exchange Server 2003 CALs, respectively.
Note CAL packs only include Windows Server 2003 CALs and Exchange Server 2003 CALs, regardless of whether you buy the premium or standard editions. The Premium Transition Pack, however, includes standalone licences for SQL Server.
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Both the SBS 2008 CAL Suite and SBS 2008 CAL Suite for Premium can be downgraded to either SBS 2003 CALs or SBS 2000 CALs.
For more information, click here.
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You can buy the Microsoft Exchange Standard (Client Access Licence CAL) which offers the basic functionality of Exchange, or you can buy the Exchange Standard CAL plus the Exchange Enterprise CAL if you want advanced functionality. We will continue to offer two server editions: Exchange Server Enterprise Edition and Exchange Server Standard Edition. Either CAL can be run against either server edition.
For more information, click here.
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Under this model, you need a separate server licence for each server on which your software is installed, plus either a user CAL (for each user accessing the server) or a device CAL (for each device accessing the server).
You need a SQL Server CAL for a user or device (for example, a personal computer, workstation, terminal, personal digital assistant, or mobile phone) to access or use the services or functionality of either edition of SQL Server. For more information on the requirements for devices that use SQL Server functionality without directly accessing the database, please click here.
For more information on SQL licensing in general, click here.
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As an end user you have the right to downgrade as set out in your Software Licence Terms.
Example: You’re buying a new computer system and it needs to run the same operating system as your existing 10 systems — Windows XP Professional. Pre-installed Windows Vista Business and Windows Vista Ultimate both include downgrade rights to Windows XP Professional.
You need to source your own media which should be a legally licensed version (bought as either boxed or pre-installed software, or through a Volume Licensing agreement). You don’t need to have one set of Windows XP Professional media for each PC you are downgrading because you have legitimate full operating system licences for Windows Vista Business/Ultimate, which gives you the right to downgrade. You can then run Windows XP Professional until you are ready to upgrade the system to Windows Vista Business/Ultimate—when you would already be licensed.
When you downgrade Windows Vista Business and Ultimate as set out in your Software Licence Terms and you use both Windows XP media and the associated product key that was previously activated you need to activate via the phone only, 0800 0188 354, Once confirmed that you have a valid Vista Business or Ultimate licence, the Customer Service Representative will help you activate your software.
FAQs
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Yes. Volume Licensing customers can use their Volume Licensing media to reimage their pre-installed Windows desktop operating system provided that it is the same version and product as shown on the Certificate of Authenticity (COA) label that came with the PC. For more information, click here.
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Your first port of call should be your PC manufacturer, who may give you something that allows you to re-install Windows Vista or XP. If they are unable to supply replacement media, call the Microsoft UK customer helpline on 0870 60 10 100, and select option 2, then option 4. This will connect you to a customer service agent who will talk to you about your specific situation and advise you on your best option for getting replacement media.
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This would depend on how you purchase your copy of Microsoft Vista.
For Volume Licensing purchases, a list of the qualifying products for the upgrade can be found here.
For fully packaged product (boxed) upgrades, the qualifying products can be found here.
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The answer to this would depend on the channel through which the Vista licences were acquired.
For Volume Licensing Purchases
Downgrade rights in the Volume Licensing programmes provide customers with the right to downgrade to any prior version of the same product. Windows Vista Enterprise is a new type of product and does not have a prior version. However, customers licensed for use of Windows Vista Enterprise are licensed for Windows Vista Business, and it can be downgraded to the Windows XP Professional, Windows 2000 Professional, Windows NT® 4.0, Windows NT 3.51, Windows 98, or Windows 95 operating systems. You would not, however, be able to downgrade to Windows Vista Home Basic or Windows Vista Home Premium, Microsoft Windows XP Home Edition, or Microsoft Windows Millennium as those are different products and not considered previous versions of Windows Vista Business.
For Pre-Installed (OEM) Purchases
OEM downgrade rights for desktop PC operating systems apply to Windows Vista Business and Windows Vista Ultimate as stated in the Licence Terms. Please note, OEM downgrade versions of Windows Vista Business and Windows Vista Ultimate are limited to Windows XP Professional (including Windows XP Tablet PC Edition and Windows XP x64 Edition). End users can use the following media for their downgrade: Volume Licensing media (provided the end user has a Volume Licensing agreement), retail (FPP), or system builder hologram CD (provided the software is acquired in accordance with the Microsoft OEM System Builder Licence). Use of the downgraded operating system is governed by the Windows Vista Business Licence Terms, and the end user cannot use both the downgrade operating system and Windows Vista Business. There are no downgrade rights granted for Windows Vista Home Basic or Windows Vista Home Premium.
Downgrade rights in the Volume Licensing programmes provide customers with the right to downgrade to any prior version of the same product. Windows Vista Enterprise is a new type of product and does not have a prior version. However, customers licensed for use of Windows Vista Enterprise are licensed for Windows Vista Business, and it can be downgraded to the Windows XP Professional, Windows 2000 Professional, Windows NT® 4.0, Windows NT 3.51, Windows 98, or Windows 95 operating systems. You would not, however, be able to downgrade to Windows Vista Home Basic or Windows Vista Home Premium, Microsoft Windows XP Home Edition, or Microsoft Windows Millennium as those are different products and not considered previous versions of Windows Vista Business.
For FPP/Retail Purchases
Downgrade rights are not granted under FPP system licences.
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No. You will need to keep your old version in order to establish your eligibility for the upgrade licence.
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Yes. You will need to keep the earlier version (including all media, manuals and the Certificate of Authenticity) in order to establish your eligibility for the upgrade licence.
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No, OEM software is tied to the PC that is installed on. Transfer can only take place if the PC is transferred as well.
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No, Windows Vista is licensed per device - this means one licence is required for each device that it is installed on and must be purchased pre-installed on a fully assembled PC.
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No, OEM desktop software must be pre-installed on a fully assembled PC.
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Yes. If you want to buy Software Assurance (SA) for certain pre-installed (OEM) Office licences, you can do so through a Volume Licensing agreement within 90 days from the date you bought the licences. For more information, click here.
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Yes. Office Ready images and Medialess License Kits (MLK) are intended for new PCs. As with other pre-installed software MLKs can be enrolled into Software Assurance.
For more information, click here.
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Microsoft has produced a document that discusses the options available to customers who would like to configure access to Office in this way.
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For Volume Licensing Purchases
Customers who have licensed Microsoft Office Professional Plus 2007 are eligible to downgrade to Office Professional Enterprise 2003 and all previous versions as described above. Customers who have licensed Microsoft Office Standard 2007 are eligible to downgrade to Office Standard Edition 2003 and all previous versions of Office Standard Edition.
Customers who are licensed for Office Enterprise 2007 can downgrade to Office Professional Plus 2003 plus the Microsoft Office OneNote® 2003 note-taking program. Additionally, Office Enterprise 2007 licencees who had licensed Microsoft Office Groove® 3.1 and held Office Groove maintenance that was active on July 1, 2006 may also use Office Groove 3.1 as a downgraded component. Customers choosing to downgrade and use these components must use them on the same device in the same manner they would use the components in the version of the suite for which they acquired a licence.
For Pre-Installed (OEM) Purchases
Downgrade rights are not granted under OEM system licences.
For FPP/Retail Purchases
Downgrade rights are not granted under FPP system licences.
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Depending on how you acquire Microsoft Office, you will be entitled to what we refer to as Portable Use Rights. Customers who purchase the boxed version of the product or via a volume licence agreement may install a second copy of the product on a mobile device for their exclusive use.
For FPP customers, the specific rules around this are contained within the Software Licence Terms, whereas volume licence customer can find this information within the Product Use Rights.
Customers who acquire Microsoft Office pre-installed as an OEM product are not able to exercise these portable use rights.
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No, OEM Office is tied to the original PC and does not have portable use rights. These are only available in Full Packaged Product or Volume licensing.
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No, OEM Office does not have downgrade rights.
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The transition pack converts your Windows Small Business Server licences into standard licences for the server components in the edition of Windows Small Business Server that you have (standard or premium). For example, if you already have Windows Small Business Server 2003 Standard Edition with one pack of 20 extra Client Access Licences (CALs), the transition pack SKUs would convert your licences to 1 Windows Server 2003 Standard Edition licence and 1 Exchange Server 2003 Standard Edition licence, with 20 Windows Server 2003 CALs and 20 Exchange Server 2003 CALs, respectively.
Note CAL packs only include Windows Server 2003 CALs and Exchange Server 2003 CALs, regardless of whether you buy the premium or standard editions. The Premium Transition Pack, however, includes standalone licences for SQL Server.
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Both the SBS 2008 CAL Suite and SBS 2008 CAL Suite for Premium can be downgraded to either SBS 2003 CALs or SBS 2000 CALs.
For more information, click here.
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You can buy the Microsoft Exchange Standard (Client Access Licence CAL) which offers the basic functionality of Exchange, or you can buy the Exchange Standard CAL plus the Exchange Enterprise CAL if you want advanced functionality. We will continue to offer two server editions: Exchange Server Enterprise Edition and Exchange Server Standard Edition. Either CAL can be run against either server edition.
For more information, click here.
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Under this model, you need a separate server licence for each server on which your software is installed, plus either a user CAL (for each user accessing the server) or a device CAL (for each device accessing the server).
You need a SQL Server CAL for a user or device (for example, a personal computer, workstation, terminal, personal digital assistant, or mobile phone) to access or use the services or functionality of either edition of SQL Server. For more information on the requirements for devices that use SQL Server functionality without directly accessing the database, please click here.
For more information on SQL licensing in general, click here.
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Please click here for detailed information on System Center licensing.
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With the release of the 2007 version of Microsoft SharePoint, we have increased the number of options available to customers who are looking to license the product. In the first instance customers should review this website to determine which components they need to purchase.
If after reading the above website, further information is needed, visit a list of frequently asked questions around licensing SharePoint Server.
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In an effort to simplify licensing for customers, Microsoft is aligning products in a way that maps to the most common customers purchase process. By separating client and server purchases we are helping to streamline the purchasing process for our customers. As a result Outlook, which is a client product, will not be included as part of Exchange Server 2007. An exception will be made for active SA customers.
http://www.microsoft.com/uk/howtobuy/exchange2007-faq.mspx
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Click here for a wealth of information on licensing SQL server
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If you are in this position, you may want to consider the Small Business Server Transition Pack.
The Windows Small Business Server 2003 R2 Transition Pack helps your business grow as your technology needs change by:
- Converting your Windows Small Business Server 2003 R2 licence into standard licences for each of the individual server components, such as Windows Server 2003 Standard Edition and Exchange Server 2003 SP2.
- Removing the design constraints of Windows Small Business Server 2003 R2, which include a 75 user or device limit, support for branch offices, and a requirement to keep Windows Small Business Server 2003 R2 as the main logon server.
- Protecting your software investment. Pricing has been designed so that you won't pay any more than if you had bought the individual product components initially.
More information on this option can be found here.
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No. All the server products need Windows Server running on the server itself. Some of the servers are per-processor only, so you might have different modes of server licences on the same machine.
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As an end user you have the right to downgrade as set out in your Software Licence Terms.
Example: You’re buying a new computer system and it needs to run the same operating system as your existing 10 systems — Windows XP Professional. Pre-installed Windows Vista Business and Windows Vista Ultimate both include downgrade rights to Windows XP Professional.
You need to source your own media which should be a legally licensed version (bought as either boxed or pre-installed software, or through a Volume Licensing agreement). You don’t need to have one set of Windows XP Professional media for each PC you are downgrading because you have legitimate full operating system licences for Windows Vista Business/Ultimate, which gives you the right to downgrade. You can then run Windows XP Professional until you are ready to upgrade the system to Windows Vista Business/Ultimate—when you would already be licensed.
When you downgrade Windows Vista Business and Ultimate as set out in your Software Licence Terms and you use both Windows XP media and the associated product key that was previously activated you need to activate via the phone only, 0800 0188 354, Once confirmed that you have a valid Vista Business or Ultimate licence, the Customer Service Representative will help you activate your software.
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A CAL is not a software application. A CAL allows a user or device the right to access the services of the server software.
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CAL count depends on which licensing method you choose (user or device). If you choose user, you would buy a user CAL for every user that accesses the services of the server. If you choose device, you would buy a device CAL for every device that accesses the services of the server.
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This is a complicated area, and varies according to your licensing agreement. Download the brief called “Product Licence Transfer” from this page (US) to find out more.
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Microsoft has published a document that outlines our policy around “downgrade” rights for our products; this information is readily available on our website here.
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This website contains a list of the Microsoft products that require a Volume Licence Key when purchased via one of our volume license agreements.
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A guide to “Cold” Server Back-Up for Disaster Recovery can be found here.
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Microsoft can't give you a price, as we don't sell software direct to customers. We sell through partners who sell at the price they choose. Legally, we can't influence them. To check you're getting a competitive quote, compare prices from different sources and get as much information as you can. Bear in mind that if a price sounds too good to be true, it probably is.
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You can activate your licence as often as you like, as long as you have a genuine reason for doing so.
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It depends on the components changed and the time over which the changes are made. Product activation is able to tolerate some change in a hardware configuration - so you can change hardware without the PC needing reactivation or being classed as a different PC. Common changes to hardware, such as upgrading a video card, adding a second hard disk drive, adding RAM or upgrading a CD-ROM device, will not require the system to be reactivated. However, if you completely overhaul the hardware by making substantial changes (even over long periods of time), reactivation may be needed. If so, you may need to call a Microsoft customer service representative to reactivate the system. The UK free-phone number is 0800 018 8354.
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No, OEM software is tied to the PC that is installed on. Transfer can only take place if the PC is transferred as well.
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No, OEM Office does not have downgrade rights.
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No, OEM Office is tied to the original PC and does not have portable use rights. These are only available in Full Packaged Product or Volume licensing.
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No, Windows Vista is licensed per device - this means one licence is required for each device that it is installed on and must be purchased pre-installed on a fully assembled PC.
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No, OEM desktop software must be pre-installed on a fully assembled PC.
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When you start an Open Agreement, you receive an Authorisation and Licence via email from Microsoft. You can log on to the eOpen website with a .net passport and click on the “Add Agreement” button, enter your Open Agreement Authorisation and Licence number and accept the terms and conditions to view your Open Agreement. When viewing your agreement you will be able to see what licences you have bought as well as the relevant Volume Licence Keys you will need to install your software.
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New release software will be available for you to download off the eOpen website. You can only download software that you have a licence for.
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Some licences purchased through an Open Agreement don’t need a key for installation. The keys are either hard coded into the volume licence media (CD), or are stuck on the back of the volume licence media (CD) sleeve. All the Volume Licence Keys are included and can be viewed on the eOpen website. If you can’t see a Volume Licence Key for a particular licence on the eOpen website, then that licence doesn’t need a Volume Licence Key.
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Microsoft Open Licence customers can find information about their volume licence purchases as well as the corresponding Volume Licence keys within our eOpen website. Provided you have an Authorisation and Licence numbers for your agreement, you can sign into this site using a Windows Live ID to access this information.
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This is a complicated area, and varies according to your licensing agreement. Download the brief called “Product Licence Transfer” from this page (US) to find out more.
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Microsoft sells volume licence agreements via our partners and resellers. Customers interested in starting a Microsoft volume licence agreement should contact one of these partners. Some useful links for finding a partner are given below:
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First, you can ask for a report on the volume licence agreements you've bought by contacting your reseller or by using online tools to manage your licensing agreements.
We only keep records of your volume licences, so to list all your licences you'll need to add any licences you've bought pre-installed on new PCs or as Full Packaged Products (FPPs).
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Microsoft can't give you a price, as we don't sell software direct to customers. We sell through partners who sell at the price they choose. Legally, we can't influence them. To check you're getting a competitive quote, compare prices from different sources and get as much information as you can. Bear in mind that if a price sounds too good to be true, it probably is.
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Yes. If you want to buy Software Assurance (SA) for certain pre-installed (OEM) Office licences, you can do so through a Volume Licensing agreement within 90 days from the date you bought the licences. For more information, click here.
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Yes. Office Ready images and Medialess License Kits (MLK) are intended for new PCs. As with other pre-installed software MLKs can be enrolled into Software Assurance.
For more information, click here.
A: A benefits administrator is a person in your organisation who can access your Software Assurance benefits through the MVLS website. They maintain benefits profiles, activate each benefit and register the employees who'll use or manage a benefit. Benefits administrators are nominated by your primary notices contact. A: Your notices contact is a person nominated by your organisation at the start of your licensing agreement. They agree to receive communications from Microsoft regarding the agreement and are invited to register for the MVLS website. When your organisation takes up a licence agreement with Software Assurance, Microsoft sends your notices contact an email telling them how to register for Software Assurance benefits. A: Microsoft products are divided into three pools - applications, systems and servers. At the start of a Select Licence agreement, you can choose to take out Software Assurance on all the products in a pool or pools. This gives you Software Assurance membership which brings with it extra benefits to help you get the maximum return from your software investments. A: If you buy Premier Support as well as Software Assurance, you will enjoy faster response times for your support requests, and extra telephone support for Enterprise Edition server software. Premier Support also gives you access to proactive services such as support assistance and workshops. Your dedicated Technical Account Manager will administer all your support needs and will act as your internal advocate within Microsoft. A: Please speak to your reseller or get your benefits administrator to call our Software Assurance hotline on 0800 917 9016.
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