Cause: The Account Setup Assistant fails to retrieve account settings because it incorrectly attempts to use the Kerberos authentication protocol.
![]() | Solution: Set up the Microsoft Exchange Server account manually by using an authentication method other than the Kerberos protocol. |
Cause: The Verify My Settings option fails, and the Setup Assistant shows an error in the LDAP field.
![]() | Solution: Clear the LDAP field and then manually configure LDAP settings. |
Cause: An issue occurred while the Account Setup Assistant was configuring the Exchange account.
![]() | Solution: Verify the network settings. |
![]() | Solution: Verify connectivity between the Exchange server and the client computer by pinging the Exchange server. |
![]() | Solution: Set up the Microsoft Exchange account manually. |




