Improve your IT Service with Super Bob The NHS Marvel

Before joining Microsoft I was an IT Manager in an NHS Trust, I often found myself wishing for things that I couldn’t have..............or could I?

I often wished that I had a super hero virtual employee who was skilled in every Microsoft Technology and I could call on him as and when required.

If I wanted to implement a new technology, let’s say Office Communication Server to streamline communications across my Trust, where would I start?  I know, I will give my Super Hero a call.  I am going to name my Super Hero Bob, for brevity’s sake.  So in this case Bob came in and gave me and my team a chalk and talk session on Office Communication Server.  Bob knows all about Office Communication Server and he told us things we never considered about implementing it.

Super Bob saved us a lot of time in our OCS implementation and helped us to avoid costly pitfalls along the way.  Good old Bob.

The other week we had a problem with our Trust’s Exchange Server, my team couldn’t fix it, they tried, but we really needed a Microsoft Specialist for this.  Luckily we could call on Bob.  Super Bob worked through the night to resolve the problem. 

We are running quite a few projects in my Trust this year, we are planning on Implementing Virtualisation with Hyper-V, proactive monitoring of our hardware and applications with Operations Manager and we are also automating the user account lifecycle across all my Trust applications with Identity Lifecycle Manager.  Thankfully Bob knows all of these inside out. 

It is also good to know that any problem that arises with our Microsoft Infrastructure Bob can sort it out.  Bob is our hero, he is the super substitute in our football team who will come on and play in any position.  You get the idea.....

So, who is Bob?

Well, he is actually called Microsoft Premier Support, quite oddly named I know.  When you think of a support agreement – you think of a reactive service which is there if you need it to fix problems.  Premier Support works differently in that it is mainly a proactive service with some reactive support if needed. 

A Premier Support Agreement consists of a number of hours, these are divided up into proactive and reactive hours and runs over the course of a year.  During the year if you think, you have too many reactive hours left and would like to move them into proactive to support a project, you can, no problem.  They are your hours you can use them as you want. 

There are numerous proactive benefits including on-site health checks, strategy white boarding and workshops with product specialists, for a full list of benefits download the NHS Support Brochure.

A number of NHS Trusts already have a premier support agreement and are finding the benefits very compelling.    Trusts come in different shapes and sizes and so do agreements, the number of hours are tailored to suit each Trust.

If you would like more information on Premier Support, please feel free to send me an email:

richlane@microsoft.com

Please visit the links below to see what Trusts are saying about their Super Bob Premier Support Agreement.

Premier Support at Leeds and Worcester

Download the Microsoft Premier Support Healthcare Brochure

Read the Leeds Case Study