When: 18/12/2009 - 10:00 till 10:45

Where: Live meeting

What:

Citizens contact public sector organisations for a wide variety of reasons from tax queries through benefit claims to resident parking permits.  All these systems need accurate and up-to-date personal information about each citizen to provide the appropriate benefit or service.

Microsoft Customer (or citizen) Relationship Management (CRM) solutions enable more effective and accurate capture of information and the ability to ensure that accurate personal information is made available to all systems and applications that require to be updated or notified of any changes.

This session provides an overview and demonstration of how public sector organisations are using Microsoft CRM to improve the accuracy of citizen data and increase customer satisfaction with more efficient and effective public service delivery.

Register now

Invitation Code: 2F213B