When: 26/11/2008 - 10:00 till 13:00

Where: Microsoft Ltd, Cardinal Place, Victoria, London, SE1E 5JL

What:

Improving Communications with Patients and Stakeholders

IMGROUP, in conjunction with Microsoft, would like to invite you to join us for another in our series of customer roundtables.

Relationship Management: Helping to Deliver on the Public Health Agenda will be taking place on November 26th 2008 from 10am – 1pm at Microsoft UK's London office.

“Nationally, the NHS in the 21st century faces different challenges, which I would summarise as: rising expectations; demand driven by demographics; the continuing development of our ‘information society’; advances in treatments; the changing nature of disease; and changing expectations of the health workplace.”
Extract from High Quality Care for All, Professor the Lord Darzi of Denham, June 2008

We believe that managing ongoing relationships with patients and NHS stakeholders is vital to meeting the challenges that Lord Darzi articulates. As much as Public Health professionals want to assist in proactively addressing the overall well-being of their patients, they're hindered by silos of electronic information stored in multiple systems or even inaccessible paper-based records. Furthermore, there are few successful initiatives that have established a comprehensive communication approach for stakeholders, such as community and interest groups.

In the briefing, we will cover the following:-

• The vision for Patient Relationship Management: understand how healthcare providers can move beyond treating episodes of illness to enabling proactive care by establishing productive, long-term relationships with patients and how the same principles can be applied to NHS stakeholders
• Increasing productivity: speed up routine processes, such as admissions, referrals and discharges and reduce the number of missed appointments
• A self-service analytical environment: Drive action from insights gained from a powerful analytics capability, using familiar tools

The briefing will be followed by a roundtable discussion covering the issues around consistent, comprehensive communication programmes with both patients and stakeholders.

Please register here if you would like to attend.