What does the Microsoft Enterprise Agreement mean for the NHS in England?
The NHS in England has a central licensing arrangement with Microsoft – called an Enterprise Agreement - which provides software licences to all personal computers (including desktops and laptops) for specific core Microsoft products across all of the NHS organisations in England including Primary Care Groups Trusts, Acute, Ambulance, Community and Mental Health Trusts and Strategic Health Authorities, including Special Health Authorities.
The arrangements have been extended to the Department of Health and its relevant authorities The arrangement also covers Hospices and Palliative Care Units providing care to patients in England and linked to the Hospices Connect Programme (as detailed in Appendix).
This is a three year agreement running until May 2010 It includes the right to use any new versions of the products included. The funding for this agreement is provided centrally. If you have any questions as a result of reading this document or about Microsoft licensing in general please contact either your Microsoft Account Manager or Reseller whose details are all listed further down this page.
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Why are these arrangements better than Trusts purchasing these products with local budget?
By setting up this agreement centrally the NHS negotiated a substantially better price for these products than previously available. This agreement enables speedier progress towards the goals outlined by NHS Connecting for Health (NHS CFH).
Organisations do not need to order licences for any of these products. A single annual transaction between the NHS and Microsoft replaces the many tens of thousands of individual orders that would otherwise be needed. NHS organisations are immediately covered for legal use of these products. (See Question 5for full list of included products.)
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Who is included?
Department of Health and Executive Agencies
All NHS organisations in England including:
- All Foundation Trusts
- All Primary Care Trusts
- All Acute, Ambulance, Community and Mental Health Trusts
- All Strategic Health Authorities and Special Health Authorities
- General Practices
- NHS Direct
- NHS Dentists (see Section 26 of the 1984 Dentists Act) (all Dentists and Hygienists registered under this Act)
- NHS Pharmacists with the exception of Retail Pharmacies (see section 132 of the Medicines Act 1968)
- NHS Opticians
- NHS walk-in Centres.
- Hospices and Palliative Care Units as listed in Appendix
- Department of Health and Executive Agencies
Usage by and on behalf of other parties, such as Independent Treatment Centres should check with both NHS Connecting for Health and Microsoft for eligibility. A full definition of those that can take advantage of this agreement is retained in the Terms and Conditions of the Enterprise Agreement.
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Are General Practitioners (GPs) covered in this agreement?
Yes, if they provide NHS treatment.
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Who is not included?
NHS organisations in Scotland and Wales have negotiated similar agreements, but are not covered by this agreement. Details of the agreements and FAQs for Microsoft licensing in the NHS in Scotland can be found here: http://www.microsoft.com/uk/nhs/licensing/scotland.mspx, and for Wales, here: http://www.wales.nhs.uk/ihc/page.cfm?pid=15338
NHS organisations in Northern Ireland are outside of this agreement, but are eligible to participate in individual volume license agreements set up between the OGC and Microsoft.
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Our organisation does not seem to be included in the list/description above – how do I find out whether we are included or whether we could be added in?
You should contact your Strategic Health Authority to discuss eligibility. A full list of all qualifying bodies is held by NHS Connecting for Health, as per the Appendices in these FAQs.
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Does this agreement mean that we have to use all of this software?
No, this is not an exclusive agreement with Microsoft. Similar Enterprise Wide Agreements have been set-up with other technology vendors, Please refer to your SHA CIO for further information
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What software is included?
For desktops and laptops, the following software is included:
Office System 2007 Professional Plus edition which includes
- Microsoft Office Access 2007
- Microsoft Office Excel 2007
- Microsoft Office Outlook 2007 with Business Contact Manager
- Microsoft Office PowerPoint 2007
- Microsoft Office Publisher 2007
- Microsoft Office Word 2007
Office 2007 Step-by-Step Interactive Training
Licensing for Office for Macintosh is also included
Software Assurance on Windows Vista Business (includes Internet Explorer browser)
Core Client Access Licensing which includes:
- Windows Server 2003 CAL
- Exchange 2007 CAL
- SharePoint Portal Server 2003 CAL
- SMS (Systems Management Server) 2003 CAL
- SQL 2005 CAL
(These licences enable you to have network access to a server running the server version of these products.)
Enterprise Client functionality for these CALs is available, in increasing amounts over the lifetime of the agreement, which will enable organisations to build on the infrastructural benefits gained by fully deploying the core technologies. Microsoft and NHS Connecting for Health are working on a joint Infrastructure optimisation model that will enable organisations to measure the maturity of their software estate and their ability to use the enterprise components of this agreement to their full extent.
Windows 2003 Terminal Services Client Licensing is still available to those organisations who wish to use those licenses – the previous volumes purchased enable those who wish to use TS CALs to do so. You will need to activate them using the previous agreement details. You can obtain these from you Microsoft Account Manager.
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What software is not included?
Other desktop products, such as Project and Visio are not included, as they are not being used on every personal computer running Windows in the NHS
None of the server licences are included and Trusts should continue to purchase these products via their existing Select agreement.
Select remains the most cost-effective licensing vehicle for buying Microsoft licensing.
Server products that can be purchased through the Select agreement include:
- Windows Server 2003 – All versions
- Exchange 2007 Server – Standard and Enterprise
- SQL 2005 Server
- SMS (Systems Management Server) 2003 Server
- SharePoint Portal Server 2007
- BizTalk Server 2006
- Internet Security and Acceleration Server 2006
- Microsoft Operations Manager 2005
- Microsoft Identity Integration Server 2003
- Microsoft Business Solutions
This is not a complete list – for details of these and other server products please see www.microsoft.com/servers or contact your Microsoft Account Manager or Reseller.
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How do I buy the software that is not included?
The best possible and most suitable pricing available at this time is through the Select Licensing programme. Given the pricing structures in place, you should not purchase any software through the Open Licensing scheme or via the retail channel. A Select enrolment will help organisations manage their licence assets and ensure that they receive the appropriate level of support and assistance for their licence requirements from Microsoft and their reseller. If you wish to enrol any of your additional server licenses in Software Assurance or subscribe to MSDN, please note that you will need to set up your own Select enrolment. Please note that registered charities have access to the Microsoft Academic License Program.
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Is my organisation eligible to buy licenses through the Academic Licensing Program?
Read the full eligibility guidelines here
An extract from this document is shown below; please check the above link for the full guidelines:
Hospitals, Healthcare Systems and Research Laboratories are NOT eligible for academic product licences unless they are wholly owned and operated by a qualified Educational Establishment, as defined in the guidelines in Sections A(i) and B. 'Wholly owned and operated' means that the Educational Establishment is the sole owner of said hospital, healthcare system or research laboratory and the only entity exercising control over the said institution's day-to-day operations. Note that hospitals, healthcare systems, and research laboratories are NOT eligible to purchase a School Agreement or to be included as part of an Educational Establishment’s School Agreement, even if they are wholly owned and operated by the Educational Establishment.
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Does this agreement include Anti-Virus Software?
Yes, Anti-Virus software is included in this agreement, as it is included in the Enterprise CAL. Those entities who do not have anti-virus software on the desktop may immediately take advantage of the Forefront anti-virus client to ensure that their desktops have adequate protection. For those organisations with existing Anti-virus subscriptions from any vendor, they should maximise the value from those subscriptions, and let them run their course to expiry, before reviewing their requirements.
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Can we get our hardware supplier to pre-install this software for us?
Yes, this will continue using the same process we use in the current Select Agreement. Any supplier wishing to do this for an NHS customer will need to sign an Outsourcer Agreement with one of the Large Account Resellers and countersigned by NHS CFH and Microsoft which gives them permission to do this for you. See end of FAQ for reseller details. If you wish to have Windows Vista Business or Vista Enterprise pre-installed you must have them installed onto a machine with a Windows Vista Business OEM License.
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How can I find out more information about the products included in this agreement?
Contact your Large Account Reseller who is responsible for the Enrolment in your SHA or check out the Microsoft website www.microsoft.com/catalog
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How can I get help using these products?
Please contact your local IM&T department to discuss training. Training material is available through the Software Assurance Benefits program. This entitles organisations planning large infrastructure upgrades to train their staff in administering and supporting this work. Office 2003 and 2007 plus SharePoint Training is available to all NHS staff from the NHS Resource Centre website, http://www.microsoft.com/uk/nhs . There are also training materials available through the existing Select Agreement from Microsoft Press. See page www.microsoft.com/uk/mspress. There are also many training centres available see www.microsoft.com/uk/skills.
The Office 2007 Step-by-Step Interactive Training course is included within this agreement. This course can be found on the media kit supplied by your reseller and will soon be available via the NHS Resource Centre website (see Contact Information below).
If you work with an NHS IM&T department and you require more detailed technical assistance then please contact your Microsoft Account Manager (details at the end of this document). Please see question 30 for reference to Technical Training Vouchers that are available to ICT Staff.
In addition, through a programme known as the Common User Interface programme, NHS Connecting for Health and Microsoft are creating specific guidance related to the installation, deployment and management of software covered by this and other agreements. Guidance on participation and deliverables are available from www.cui.nhs.uk.
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Where can I get hold of the software media?
The Large Account Resellers can provide media for you in the same way that they do today. The list of the Resellers eligible to service this agreement in your SHA or locality is available at the end of this document. There is a small charge for provision of media as with the current agreement. Please check with your local IM&T department, as you will probably find that they already have what you need.
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Does this Software require Activation, and if so how do I activate my licences?
Microsoft includes product activation technology in some products that are sold through original equipment manufacturer (OEM), retail, and Volume Licensing channels.
Full details on Volume and Product activation are available from here: http://www.microsoft.com/licensing/resources/vol/default.mspx
The Windows Vista operating system will require Volume Licensing customers to use a new type of activation, called Volume Activation. Volume Activation is a flexible solution that enables Volume Licensing customers to more securely and easily activate computers that are running Windows Vista. Learn more about how Product Activation works here.
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What is Windows Genuine Advantage?
New technology makes piracy harder and helps protect customers from the risks of counterfeit software while protecting Windows Vista from tampering, counterfeiting, and other abuses. It changes how Windows Vista validates as genuine, activates, and behaves when tampered with or hacked.
Activation is a process by which Microsoft determines whether or not a product key is being properly used based upon the software license associated with it. Users are required to complete activation within the first 30 days of using Windows Vista. Completing the activation process allows a user continued access to regular Windows Vista functionality while ensuring that their product key is not being misused. You can read all about Windows Genuine Advantage here.
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Does this agreement cover the licensing for Pocket PCs, PDAs or Palms?
If the handheld device you use is running the Microsoft operating system Windows CE or Windows Mobile then the licence for this and all of the core Microsoft software included on it (such as Pocket Word and Pocket Excel) will have been included in the purchase price of your device.
If your device is going to be used as a thin client, accessing services provided by Microsoft server products such as SQL 2005 and provided within the NHS network then you do not need to purchase additional client access licences. For alternative solutions that access external resources please call your reseller for advice – see reseller details at the end of the FAQ.
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What is the NHS paying for this agreement?
The NHS is paying a fixed amount per year. The number of devices each year increases to cover an expected growth in the number of users. Microsoft has provided a substantial discount to the NHS based on the volume of devices covered and length of the agreement.
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We don’t want to run Office 2007 and/or Windows Vista yet on our site, can we use an earlier version?
Yes we provide downgrade rights within this agreement:
- Office 2007: All software licenses acquired through this agreementare granted the right to downgrade (use a prior version).
- Windows Vista: Downgrade rights may be included in the Product Use Rights associated with the OEM (Original Equipment Manufacturer) license and you should check this with your System Builder.
- CAL: All of the Client Access Licenses within this agreement are granted the right to downgrade.
- Support: Please refer to the support lifecycle website, to ensure that you are aware of the provision of Microsoft support for the earlier versions of Windows and Office that you may be using.
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Is there any new support or service arrangements included with this agreement?
Not at this time, although we will continue to assess services that might be relevant to provide better support to the NHS for Microsoft products.
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What are the options available currently for service and support?
Support options are not included within this agreement. Microsoft is able to provide a number of different options.
Microsoft's Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release.
Premier support provides the highest level of direct support from Microsoft. A Premier support agreement with Microsoft will insure a customer has a priority support relationship with Microsoft.
Microsoft support provides not only high class mission critical technical support for all of our products, but also a close working relationship with a Technical Account Manager, improving system avalability, reducing overall support overheads and ensuring a return on investment by providing a pro-active engagement.
Some of the ways in which Microsoft Premier Support has helped customers become more efficient are:
- Accelerate projects by decreasing the time to deploy or develop Microsoft technology through utilisation of Support resources. Premier support will help to ensure deployments or development times are accelerated and Microsoft technology is used most effectively.
- Enable your organisation to become "ahead of the curve" when it comes to understanding (a) Microsoft technology (b) new Microsoft technologies (c) how new / existing technology can help you achieve your business objectives.
- Maximise the business value of your Microsoft technology investment in the present and future by helping you to understand and use the software to its best advantage.
- Reduced downtime and Microsoft technical support issues by identifying potential Microsoft system issues before they become problems by utilising pro-active support services and having the best access to resources available if a problem arises. Microsoft has historically achieved a reduction in support calls by up to 30% for customers.
For more information on the details of the various offerings or for pricing information please contact: Matt Nelson, Microsoft Services team on 0118 909 3048, or via email at mmattnel@microsoft.com.
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What happens when a new version of this software is released?
You will be immediately covered by this agreement for use of new versions of the products listed above. You should contact your IM&T department for advice before installing any new versions, as there may be issues with your hardware or other software which should be addressed before upgrading to the new version.
NHS Connecting for Health also offers guidance on when and how to upgrade on its website (PDF).
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Can we use this agreement to install software on home computers if we are using them for work?
“Work at Home” rights are not included within this agreement. However, laptop users who take their work computer home are still licensed for use of these products on this NHS owned computer.
For Home Use Questions please see Question 31.
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Do we need to do anything when we buy new PCs?
You will be automatically covered by the Enterprise Agreement for the licences for the products that are included. You can install them immediately or ask your supplier to install them for you if he has signed an outsourcer agreement. See Q 15.
The base operating system will always come with the PC and it is cheaper for the NHS to buy it in this way. However, this agreement also enables you to upgrade the Vista Business OEM License to Vista Enterprise. If you wish to take advantage of the Vista licenses within this agreement you will need to install them on machines that have a Windows Vista Business OEM License.
You may still buy machines with Windows XP Pro as the OEM license and use some of the XP Pro Upgrade Licenses from the last agreement to upgrade existing machines, but the Vista licenses cannot be used to upgrade these.
Once you have received the disks from your Large Account Reseller for installation, they will be able to supply you with the License key you need.
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Why am I being asked to deal with a particular Large Account Reseller?
This agreement has been allocated by enrolling resellers geographically who have been asked to offer comprehensive management of this agreement to their respective areas. This involves ensuring all entities have access to the agreement and can obtain the maximum value from the benefits associated with it.
All entities should receive their Enterprise agreement software media and their software assurance benefits from their respective regional reseller. For all other software and services, entities are not obliged to use their EA reseller.
If existing Select enrolments or other services from third parties are preferred then they should continue and there is no obligation to use your Enterprise Agreement reseller for anything other than the servicing and provision of the Enterprise Agreement.
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We sometimes buy specialist equipment (e.g. audiology systems) which has Microsoft software included, should we tell these suppliers to leave this software out now because of this agreement?
If the suppliers are using normal version of Microsoft products covered by this agreement then you have the following options:
- Ask them not to include this software and then install it yourself.
- If they have signed an outsource enrolment then they can pre-install this software for you against your Enterprise Agreement – they may make a small charge for providing this service but should not charge you for the licence.
- If they work with an existing hardware supplier such as Dell or HP and they have an outsourcer enrolment than this should cover the pre-installation of software.
- If the suppliers have added special software to work with the specialist equipment, it may not be possible for them to do any of the above without invalidating that software or stopping it working correctly in some other way. The supplier will usually tell you this at the time of purchase.
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I want to know if my PC can run the newest versions of Windows or Office – how do I find out and how do I upgrade?
Microsoft’s minimum and recommended requirements, as stated on their web site and on product packaging, for Windows Vista Business are:
Windows Vista Business
Recommended system requirements:
- 1 GHz 32-bit (x86) or 64-bit (x64) processor
- 1 GB of system memory
- 40 GB hard drive with at least 15 GB of available space
- Support for DirectX 9 graphics with:
- WDDM Driver
- 128 MB of graphics memory (minimum)
- Pixel Shader 2.0 in hardware
- 32 bits per pixel
- DVD-ROM drive
- Audio Output
- Internet access (fees may apply)
Additional requirements to use certain features:
- Windows Tablet and Touch Technology requires a Tablet PC or a touch screen
- Actual requirements and product functionality may vary based on your system configuration. Windows Vista Upgrade Advisor can help you determine which features and edition of Windows Vista will run on your computer.
- While all editions of Windows Vista can support multiple core CPUs, only Windows Vista Business, Ultimate, and Enterprise can support dual processors.
Windows Vista Business
Minimum supported system requirements:
- Certain product features are not available with minimum supported requirements.
- 800 MHz processor and 512 MB of system memory
- 20 GB hard drive with at least 15 GB of available space
- Support for Super VGA graphics
- CD-ROM drive
These are Microsoft’s recommendations. NHS organisations should refer to iPSPG guidance when specifying requirements for new hardware.
See the table below for system requirements for Office. Contact your IM&T department before upgrading. See Q25 and also Q17, as they are also relevant.
To use Microsoft Office Professional Plus 2007, you will need:
| Component |
Requirement |
Computer and processor |
500 megahertz (MHz) processor or higher |
Memory |
256 megabyte (MB) RAM or higher1 |
Hard disk |
2 gigabyte (GB); a portion of this disk space will be freed after installation if the original download package is removed from the hard drive. |
Drive |
CD-ROM or DVD drive |
Display |
1024x768 or higher resolution monitor |
Operating system |
Microsoft Windows XP with Service Pack (SP) 2, Windows Server 2003 with SP1, or later operating system2 |
Other |
Certain inking features require running Microsoft Windows XP Tablet PC Edition or later. Speech recognition functionality requires a close-talk microphone and audio output device. Information Rights Management features require access to a Windows 2003 Server with SP1 or later running Windows Rights Management Services.
Connectivity to Microsoft Exchange Server 2000 or later is required for certain advanced functionality in Outlook 2007. Instant Search requires Microsoft Windows Desktop Search 3.0. Dynamic Calendars require server connectivity.
Connectivity to Microsoft Windows Server 2003 with SP1 or later running Microsoft Windows SharePoint Services or Office SharePoint Server 2007 is required for certain advanced collaboration functionality. PowerPoint Slide Library requires Office SharePoint Server 2007.
Internet Explorer 6.0 or later, 32 bit browser only. Internet functionality requires Internet access (fees may apply).
|
Additional |
Actual requirements and product functionality may vary based on your system configuration and operating system. |
1 512 MB RAM or higher recommended for Outlook Instant Search. Grammar and contextual spelling in Word is not turned on unless the machine has 1 GB memory.
2 Office Clean-up wizard not available on 64 bit OS.
These are Microsoft’s recommendations. NHS organisations should refer to iPSPG guidance when specifying requirements for new hardware.
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A number of qualified desktops under the new Enterprise Agreement (EA) renewal in June 2007 were covered with Windows Vista Business Software Assurance. Over a three year period this quantity increases to cover all qualified desktops within NHS entities. What does this mean for you?
Existing PCs
If your existing PC (qualified desktops) were correctly licensed for Windows XP Professional in June 2007, they are eligible to use the Windows Vista Business Software Assurance to upgrade to either Windows Vista Business or Enterprise.
New PCs
From 1st December 2007 all new PCs (qualified desktops) need to be bought with Windows Vista Business OEM licenses and will be eligible to use the Software Assurance for Windows Vista Business.
O/S Virtualisation
Only Windows Vista Enterprise provides the ability to run four instances of a virtual operating system, therefore to be eligible for this the requirements above apply. If the scenario is one of a server-hosted virtual desktop then the server licenses that are appropriate will need to be procured.
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Do I still have to think about enrolling any of my software into the new Software Assurance (SA) programme?
Yes, but only for software products NOT included in the Enterprise Agreement. Therefore, you only need to think about this for products like Project and Visio and for the Server products.
The introduction of SA was one of the factors that influenced the decision to move the NHS to an Enterprise Agreement, as this agreement provides a simpler and better value approach for the NHS compared to leaving local organisations to sort out their own SA purchases locally.
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What Software Assurance benefits are included in this Agreement?
For Details of the Software Assurance benefits that are included in the NHS Enterprise Agreement please see contact your Microsoft Account Manager (see Contact Information in the appendix if you are unsure as to who to contact) to learn what is available and how you can take advantage of them
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What Training provision for organisations is included and how can I get hold of Microsoft Training?
Two subsidised processes are in place to allow the NHS to benefit from training on Microsoft Software:
E-learning material for Office Training is available free of charge from the NHS Resource Centre Website
We will continue to use the following process for the allocation and distribution of training vouchers assigned for the remainder of this Agreement, to be used against tutor-led technical courses, as agreed with NHS Connecting for Health:
- Each Cluster and NHS CFH OD will identify a named individual to lead on the distribution of the vouchers and act as first point of contact for questions relating to the scheme, plus one other nominated lead to assist cover for the online booking process. In 2007 the named individuals are:
- Eastern – Val Taylor-Rowe (East of England) and Kate Marsden (East Midlands)
- London – Jenny Craggs supported by Fernando Nicolella
- North East – Wendy Burdis supported by Shirley Ellwood
- N West/W - Midlands Yasmin Shaw supported by Kiri Brewer
- Southern – Andy Raynes, supported by Kamru Mohammed
- NHS CFH OD – Claire Kirk supported by Natalie Cass
- In addition to the initial allocation of 99 vouchers, each Cluster was allocated a further 300 vouchers and NHS CFH has initially been allocated 100 vouchers for 2006 -2007. Subsequent to this, uptake will be monitored and the remaining vouchers distributed as demand indicates, all vouchers must be assigned by 15 May 2007 and used within 60 days of that date.
- Clusters and NHS CFH OD should decide how to distribute the vouchers and any local priorities and or rules of usage
- Clusters and NHS CFH OD should decide which training providers they wish to contract with for the training
- Eligible training courses are available from here.
There is no requirement to use the Microsoft Organisation Assessment Tool as a pre-requisite to the allocation although where there is no local needs assessment tool is available, this may be an appropriate way of identifying priorities. Any charges incurred for the use of the OA Tool will be met by the local organisation.
- Once agreement with one or more training providers has been reached, the Cluster or NHS CFH OD should upload the following information to the Microsoft Training Voucher portal which will then be dealt with by either the Large Account Reseller or Microsoft Account Manager and a voucher number assigned within 72 hours.
To ensure accurate and consistent information, it is essential that all Clusters and NHS CFH OD use the template spreadsheet which has been set up, this matches the online spreadsheet. Data can be copied and pasted from this spreadsheet into the online one. This will facilitate access to the most up to date information, as data can simply be added to the online spreadsheet to give a full picture of how many vouchers each Cluster and NHS CFH has used on a given date.
- Microsoft will direct all enquires associated with the training and voucher issue through the named Cluster or NHS CFH OD lead, and will not contact individuals or employing organisations direct without the agreement of the cluster lead.
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I have heard that I can get Office for my own use at home. How do I do this?
Simply go to the NHS Resource Centre at http://www.microsoft.com/uk/nhs, follow the link to the Home User Programme and follow the instructions there to order your own copy of Office for use at home.
This Software is free of charge whilst you are employed by the NHS, but please note that a small charge is levied to cover shipping and handling. To obtain Office for use in your organisation, please contact your Reseller.
The Home User Programme helps to increase employee productivity and maximise the value of your Microsoft Office System investment by enabling your colleagues to work at home. The Home User Programme enables eligible employees to get a licensed copy of most Microsoft Office desktop applications to install and use on a home computer. Eligible employees can order online via the Microsoft NHS Resource Centre. In order to access this web site, your employees must use the unique program code provided for your organisation.
In relation to employee liability for the software - it rests entirely with the user - so should they leave the NHS then they are required as per the terms and conditions on the web site to uninstall and return it to their Trust.
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What is the NHS Resource Centre?
The NHS Resource Centre is an interactive web portal dedicated to NHS staff and healthcare partners in order to share best practice and experience across healthcare and IT through articles, events, tips, user groups and discussion forums. The NHS Resource Centre e-newsletter will also keep you updated on all the latest news, events and offers.
The website allows users to sign in with the ability to perform multiple interactive and collaborative functions. NHS users can create their own content in the form of articles, events or tips and can set up exclusive user groups within which users can hold private discussion forums. Members can also interact with the site by customising their homepage view, adding favourite RSS feeds, setting up specific content alerts and automatically email relevant articles or information to colleagues and friends.
Access to the Home User Programme, the Employee Purchase Programme and E-learning facilities that are available as benefits of this agreement can be obtained from this site.
The Employee Purchase Programme allows staff to purchase a variety of Microsoft software and a small selection of PC or Xbox games at discounted prices.
All NHS staff with an NHS email address can also benefit from the Online Training resources made available through this agreement. These can be accessed via work or at home with a PC or laptop. There is a wide selection of training exercises for employees to choose.
Users can track their progress with a personal online training homepage and keep on top of their achievements. To access the courses for free all you need is your NHS email address to sign up and get started.
For more information on the website, e-newsletter and e-learning, please contact nhsweb@microsoft.com.
For more information on the Home User Programme and Employee Purchase Programme, please contact nhsea@microsoft.com or hupvalue@microsoft.com.
Access the Home User Programme for NHS employees here
Access the Employee Purchase Programme for NHS employees here
Access free Microsoft online training for NHS staff here
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I have heard the Microsoft and NHS Connecting for Health are working on the NHS Common User Interface. How do we obtain details on taking part or obtaining some of the deliverables from this programme?
In summary - the Desktop and Infrastructure deliverables are currently being distributed by NHS CFH. Interested parties should apply through the stakeholder mailbox at http://www.cui.nhs.uk.
NB: All the released deliverables have already been made available to members of the Desktop and Infrastructure SIG, and these individuals have been asked to communicate or distribute them as appropriate within the areas they represent.
Microsoft will not distribute any NHS CUI deliverables directly to a NHS Entity.
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Contact Information
NHS Connecting for Health
Contact: Commercial Directorate
Tel 0113 397 4373 ewat.nhs.net
Microsoft Ltd
Thames Valley Park
Reading
Berkshire
RG6 1WG
http://www.microsoft.com/uk/nhs
nhsea@microsoft.com
0870 60 10 100
Account Manager contacts:
Trusts in the East Midlands, West Midlands and Wales - Tim Lavers - 0118 909 7898/ i-timl@microsoft.com
Trusts in the North East, North West and Yorkshire & Humberside – Steve Connell - 0118 909 7831/ v-stecon@microsoft.com
Trusts in the Southern or London Regions – Sunil Patnaik - 0118 909 7878/ v-sunip@microsoft.com
Microsoft NHS Team
John Coulthard – Director of Healthcare
johncoul@microsoft.com
0118 909 3284
Tim Gee – Healthcare Business Manager – North, Midlands
timgee@microsoft.com
0118 909 3513
Brian Painting – Healthcare Business Manager – London
brianpa@microsoft.com
0118 909 3258
Richard Lane – NHS Technical Specialist
richlane@microsoft.com
0118 909 3527
Vatro Popovic – NHS Technical Specialist
vatrop@microsoft.com
0118 909 3849
Microsoft Switchboard -- 0870 60 10 100
Technical Support 0870 50 10 100
http://support.microsoft.com
http://www.microsoft.com/uk
Reseller Information
There are 3 large account resellers under the NHS Enterprise Agreement, covering NHS entities as defined in the terms and conditions.
Bytes Technology Group:
North West SHA,
West Midlands SHA,
London SHA
South West, South East and South Central SHAs
Please contact Bytes Technology Group at:
nhs@bytes.co.uk
0208 786 1570
http://www.bytes-publicsector.co.uk/nhs
Computacenter Ltd.
East of England SHA
East Midlands SHA
Or as part of any Arms Length Body
Please contact Computacenter Ltd at:
nhs.microsoft.ea@computacenter.com
0800 055 6661
www.computacenter.com/nhsea
Trustmarque Solutions
North East SHA
Yorkshire andtThe Humber SHA
Department of Health
Please contact Trustmarque Solutions at:
Microsoft.Licensing@Trustmarquesolutions.com
0870 121 0322
www.trustmarquesolutions.com
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Eligible Bodies
Department of Health
- MRHA
- NHS PASA
- NHS Estates
- Commission for Health Improvement (CHI)
- General Social Care Council (GSCC)
- Human Fertilisation and Embryology Authority (HFEA)
- National Care Standards Commission
- National Institute for Biological Standards and Controls (NIBSC)
- National Radiological Protection Board (NRPB)
- Public Health Laboratory Service Board (PHLS)
NHS Trusts
- Primary Care
- Acute Hospitals
- Foundation Hospitals
- Mental Health Trusts
- Ambulance Trusts
- Teaching Hospitals
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Strategic Health Authorities
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Special Health Authorities
- Counter Fraud and Security Management Service (CFSMS)
- Dental Practice Board (DPB)
- Dental Vocational Training Authority (DVTA)
- Family Health Services Appeal Authority (SHA)
- Health Development Agency (HDA)
- Health Protection Agency (HPA)
- Mental Health Act Commission (MHAC)
- National Blood Authority (NBS)
- National Clinical Assessment Authority (NCAA)
- National Institute for Clinical Excellence (NICE)
- National Patient Safety Agency (NPSA)
- National Treatment Agency for Substance Misuse (NTA)
- NHS Appointments Commission
- NHS Connecting for Health
- NHS Direct
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Appendix
Hospices
| Organisation short name |
Main address postcode |
Main telephone |
Acorns Selly Oak |
B29 6HZ |
0121 248 4850 |
Acorns Walsall |
WS5 4LZ |
01922 422500 |
All Hallows Hospital |
NR35 2QL |
01986 892728 |
Ashgate Hospice |
S42 7JE |
01246 568801 |
Barnsley Hospice |
S75 2RL |
01226 244244 |
Bassetlaw Hospice |
DN22 7XF |
01777 869239 |
Beaumond House Community Hospice |
NG24 1TW |
01636 610556 |
Beechwood Cancer Care Centre |
SK3 8LS |
0161 476 0384 |
Bolton Hospice |
BL1 4QT |
01204 364375 |
Bradbury Day Care Centre |
B68 8DG |
0121 544 2712 |
Brian House |
FY2 0BG |
01253 358881 |
Bury Hospice |
M26 2QD |
0161 725 9800 |
Butterwick Hospice |
TS19 8XN |
01642 607742 |
Butterwick Hospice at Bishop Auckland |
DL14 6JU |
01388 603003 |
Butterwick House Children's Hospice |
TS19 8XN |
01642 607742 |
CancerCare Dorset |
DT1 3SD |
01305 269898 |
CHASE Children's Hospice Service |
GU3 1LP |
01483 230960 |
Children's Hospice South West |
EX31 2PZ |
01271 321999 |
Claire House |
CH63 4JD |
0151 334 4626 |
Compton Hospice |
WV3 9DH |
01902 774500 |
Cotswold Care Hospice |
GL5 2PQ |
01453 886868 |
Demelza House |
ME9 8DZ |
01795 845200 |
Derian House |
PR7 1DH |
01257 233300 |
Douglas Macmillan Hospice |
ST3 3N2 |
01782 234400 |
Dorothy House Hospice Care |
BA15 2LE |
01225 722988 |
Dove Cottage Day Hospice |
LE14 4EX |
01949 860303 |
Dove House Hospice |
HU8 8DH |
01482 784343 |
Dr Kershaw's Hospice |
OL2 6EU |
0161 624 2727 |
Earl Mountbatten Hospice |
PO30 2ER |
01983 529511 |
East Anglia's Children's Hospices |
NR16 2PH |
01953 888603 |
East Anglia's Children's Hospices |
IP3 8LY |
01473 714194 |
East Anglia's Children's Hospices (Head Office) |
CB4 6AB |
01223 860306 |
East Cheshire Hospice |
SK10 3DR |
01625 610364 |
Eden Valley Hospice |
CA2 4SD |
01228 810801 |
Ellenor Foundation |
DA14 6LT |
020 8308 3014 |
Fair Havens Hospice |
SS0 8HN |
01702 220350/344879 |
Farleigh (Mid Essex) Hospice |
CM2 9AE |
01245 358130 |
Francis House Children's Hospice |
M20 5NA |
0161 434 4118 |
Garden House Hospice |
SG6 1QU |
01462 679540 |
GIFTS Day Hospice |
NG31 8AF |
01476 591010 |
Greenwich & Bexley Cottage Hospice |
SE2 OGB |
020 8312 2244 |
Grove House |
AL3 5QX |
01727 897552 |
Halton Haven |
WA7 6EP |
01928 719454 |
Harris HospiceCare |
BR5 1RW |
01689 825 755 |
Hartlepool and District Hospice |
TS26 9PW |
01429 282100 |
Haven House Foundation |
IG8 9LB |
020 8505 9944 |
Helen House Children's Hospice |
OX4 1QT |
01865 728251 |
Help the Hospices |
WC1X 9JG |
020 7520 8200 |
Hettinga House |
L40 5TR |
01695 578713 |
High Peak Hospicecare |
SK23 9TJ |
01298 815388 |
Hope House |
SY10 9BX |
01691 671999 |
Hospice Care for Burnley and Pendle |
BB10 2LW |
01282 440100 |
Hospice Homecare |
DL6 1JG |
01609 777413 |
Hospice in the Weald |
TN2 4TA |
01892 820500 |
Hospice of St Francis |
HP4 3HX |
01442 862960 |
Hospice of St Mary of Furness |
LA12 7JP |
01229 580305 |
Hospice of the Good Shepherd |
CH2 4DG |
01244 851091 |
Hospiscare |
EX2 5JJ |
01392 688000 |
Iain Rennie Hospice at Home |
HP23 4BB |
01442 890222/890444 |
Iain Rennie Hospice at Home |
HP8 4LS |
01494 877200 |
Isabel Hospice |
AL7 1LT |
01707 330686 |
James House |
TN19 7LT |
01435 883 072/434 |
Joseph Weld Hospice |
DT1 2SL |
01305 251052 |
Katharine House Hospice |
OX17 3NL |
01295 811866 |
Katharine House Hospice |
ST16 3SB |
01785 254645 |
Keech Cottage Children's Hospice |
LU3 3NT |
01582 492339 |
Kemp Hospice |
DY11 6LF |
01562 861217 |
Kirkwood Hospice |
HD5 9UY |
01484 557900 |
Lakelands Hospice |
NN18 8LX |
01536 747755 |
Lawrence Home Nursing Team |
OX7 5HJ |
01608 641549 |
Lewis Manning House Cancer Trust |
BH14 8LT |
01202 708470 |
Lindsey Lodge Hospice |
DN17 2AA |
01724 270835 |
Little Haven Children's Hospice |
SS7 2LH |
01702 552200 |
LOROS Leicestershire and Rutland Hospice |
LE3 9QE |
0116 231 3771 |
Macmillan Specialist Palliative Care Services |
GU29 0BL |
01730 811121 |
Marie Curie Cancer Centre |
EX16 4HS |
01884 703500 |
Marie Curie Centre, Bradford |
BD3 9LH |
01274 337000 |
Marie Curie Centre, Caterham |
CR3 6YQ |
01883 832600 |
Marie Curie Centre, Edenhall |
NW3 5NS |
020 7853 3400 |
Marie Curie Centre, Liverpool |
L25 8QA |
0151 801 1400 |
Marie Curie Centre, Newcastle |
NE4 6SS |
0191 219 1000 |
Marie Curie Centre, Warren Pearl |
B91 3ER |
0121 254 7800 |
Marie Curie, head Office |
SE1 7TP |
020 7599 7777 |
Martin House |
LS23 6TX |
01937 845045 |
Mary Stevens Hospice |
DY8 2JR |
01384 443010 |
Mildmay Mission Hospital |
E2 7NA |
020 7613 6300/6347 (admissions) |
Mount Edgcumbe Hospice |
PL26 6AB |
01726 65711 |
Myton Hamlet Hospice |
CV34 6PX |
01926 492518 |
Naomi House Children's Hospice |
SO21 3EF |
01962 760060 |
North Devon Hospice |
EX32 OHU |
01271 344248 |
North London Hospice |
N12 8TF |
020 8343 8841 |
North Northumberland Day Hospice Group |
NE66 1JQ |
01665 606515 |
Nottinghamshire Hospice |
NG3 4JF |
0115 910 1008 |
Oakhaven Hospice |
SO41 8ZZ |
01590 677773 |
Overgate Hospice |
HX5 OQY |
01422 379151 |
Pasque Hospice |
LU3 3NT |
01582 492339 |
Paul Bevan Cancer Foundation |
SL5 7RD |
01344 875555 |
Phyllis Tuckwell Hospice |
GU9 8BL |
01252 729400 |
Pilgrims Hospice in Ashford |
TN24 0NE |
01233 504100 |
Pilgrims Hospice in Canterbury |
CT2 8JA |
01227 812612 |
Pilgrims Hospice in Thanet |
CT9 4AD |
01843 233920 |
Primrose Hospice & Cancer Help Centre |
B60 3BW |
01527 871051 |
Prospect Hospice |
SN4 9BY |
01793 813355 |
Queenscourt Hospice |
PR8 6RE |
01704 544645 |
Rainbows Children's Hospice |
LE11 2HS |
01509 638000 |
Richard House Children's Hospice |
E16 3RG |
020 7511 0222 |
Rosemary Foundation - Hospice at Home |
GU31 4LN |
01730 269996 |
Rossendale Hospice |
BB4 6NE |
01706 240083 |
Rowcroft - Torbay & S Devon Hospice |
TQ2 5LS |
01803 210800 |
Rugby Myton Day Hospice |
CV22 5PY |
01788 550085 |
Rushymead Hospice Day Care Centre |
HP7 0LA |
01494 434110 |
Saint Michael's Hospice |
HG2 8QL |
01423 879687 |
Shakespeare Hospice |
CV37 9UL |
01789 266852 |
Shipston Home Nursing |
CV36 4AU |
01608 663767 |
Shropshire and Mid Wales Hospice |
SY3 8HS |
01743 236565 |
South Bucks Hospice |
HP13 6PN |
01494 537775/463198 |
Springhill Hospice |
OL16 4PZ |
01706 649920 |
St Andrew's Hospice |
DN32 9RP |
01472 350908 |
St Andrew's Hospice Child and Adolescent Unit |
DN32 9RP |
01472 350098 |
St Ann's Hospice |
SK8 3SZ |
0161 437 8136 |
St Ann's Hospice |
M28 0FE |
0161 702 8181 |
St Ann's Hospice |
M23 9LT |
0161 291 2913 |
St Barnabas Hospice |
LN2 1RE |
01522 511566 |
St Barnabas Hospice |
BN13 2QF |
01903 534030/264222 |
St Barnabas Hospice for Children |
BN13 3HD |
01903 837030 |
St Catherine's Hospice |
PR5 5XU |
01772 629171 |
St Catherine's Hospice |
YO12 6TB |
01723 351421 |
St Catherine's SPC Centre |
RH10 6BH |
01293 447333 |
St Christopher's Hospice |
SE26 6DZ |
020 8768 4500 |
St Clare Hospice |
CM17 9JX |
01279 435 431 |
St Clare's Hospice |
NE32 5HA |
0191 451 6378 |
St Cuthbert's Hospice |
DH1 3QF |
0191 386 1170 |
St Elizabeth Hospice |
IP3 8LX |
01473 727776 |
St Francis Hospice |
RM4 1QH |
01708 753319 |
St Gemma's Hospice |
LS17 6QD |
01132 185500 |
St Giles Hospice |
WS14 9LH |
01543 432031 |
St Helena Hospice |
CO4 9JU |
01206 845566 |
St John's Hospice |
LA2 6ST |
01524 382538 |
St John's Hospice in Wirral |
CH63 6JE |
0151 334 2778 |
St Joseph's Hospice |
E8 4SA |
020 8525 6000/6084 (admissions) |
St Joseph's Hospice Association |
L23 4UE |
0151 924 3812 |
St Julia's Hospice |
TR27 4JA |
01736 759070 |
St Leonard's Hospice |
YO24 1GL |
01904 708553 |
St Luke's (Cheshire) Hospice |
CW7 4AW |
01606 551246 |
St Luke's Hospice |
S11 9NE |
0114 236 9911 |
St Luke's Hospice |
SS16 5NJ |
01268 524973 |
St Luke's Hospice - Plymouth |
PL9 9XA |
01752 401172 |
St Luke's Hospice (Harrow and Brent) |
HA3 0YG |
020 8382 8000 |
St Margaret's Somerset Hospice |
TA1 5HA |
01823 259394 |
St Mary's Hospice |
B29 7DA |
0121 472 1191 |
St Michael's Hospice |
HR1 4HA |
01432 851000 |
St Michael's Hospice (Hastings) |
TN38 OLB |
01424 445177 |
St Michael's Hospice (North Hampshire) |
RG24 9NB |
01256 844744 |
St Nicholas' Hospice |
IP33 2QY |
01284 766133 |
St Oswald's Children's Service |
NE3 1EE |
0191 285 0063 |
St Oswald's Hospice |
NE3 1EE |
0191 285 0063 |
St Peter & St James Hospice Continuing Care Centre |
BN8 4ED |
01444 471598 |
St Peter's Hospice |
BS4 2DU |
0117 915 9200 |
St Peter's Hospice |
BS10 6NL |
0117 915 9200 |
St Raphael's Hospice |
SM3 9DX |
020 8335 4575 |
St Richard's Hospice |
WR5 1EY |
01905 763963 |
St Rocco's Hospice |
WA5 0BW |
01925 575780 |
St Teresa's Hospice |
DL3 7UA |
01325 254321 |
St Wilfrid's Hospice |
PO19 8FP |
01243 775302 |
St Wilfrid's Hospice |
BN21 2HJ |
01323 644500 |
Sue Ryder Care |
PE3 6LW |
01733 330060 |
Sue Ryder Care - Manorlands |
BD22 9HJ |
01535 642308 |
Sue Ryder Care - St John's |
MK44 3RJ |
01767 640622 |
Sue Ryder Care - Wheatfields |
LS6 2AE |
01132 787249 |
Sue Ryder Care Centre |
RG9 5DF |
01491 641384 |
Sue Ryder Care Centre |
GL53 OQJ |
01242 230199 |
Tapping House Hospice |
PE31 7PF |
01485 543163 |
Teesside Hospice Care Foundation |
TS5 5NW |
01642 816777 |
Thames Valley Hospice |
SL4 3RW |
01753 842121 |
The Donna Loiuse Trust |
ST3 2NS |
01782 654444 |
The Ellenor Foundation |
SE2 0GB |
020 8310 4100 |
The Ellenor Foundation |
DA1 1SA |
01322 221315 |
The Ellenor Foundation |
DA11 7RL |
01474 365828 |
The Heart of Kent Hospice |
ME20 7PU |
01622 792200 |
The Jessie May Trust |
BS15 8DB |
01179 616840 |
The Lions Hospice |
DA11 7HQ |
01474 320007 |
The Martlets Hospice |
BN3 7LW |
01273 273400 |
The Peace Hospice |
WD17 3PH |
01923 330330 |
The Prince of Wales Hospice |
WF8 4BG |
01977 708868 |
The Princess Alice Hospice |
KT10 8NA |
01372 468811 |
The Rowans |
PO7 5RU |
023 9225 0001 |
The Sussex Beacon |
BN2 4DZ |
01273 694222 |
Treetops Hospice |
DE72 3SS |
0115 949 1264 |
Trimar Hospice |
DT4 7SW |
01305 767527 |
Trinity - the Hospice in the Fylde |
FY2 0BG |
01253 358881 |
Trinity Hospice |
SW4 ORN |
020 7787 1000 |
Tynedale Community Hospice |
NE46 1BA |
01434 600388 |
Wakefield Hospice |
WF1 4TS |
01924 213900 |
West Cumbria Hospice at Home |
CA14 2UN |
019006 02244 Ext 2025 |
Weston Hospicecare |
BS23 4YQ |
01934 423900 |
Wigan and Leigh Hospice |
WN2 3HZ |
01942 525566 |
Willen Hospice |
MK15 9AB |
01908 663636/663780 |
Willow Burn Hospice |
DH7 0QN |
01207 214732/529224 |
Willow Wood Hospice |
OL6 6SL |
0161 330 1100 |
Willowbrook Hospice |
L34 2QT |
0151 430 8736 |
Woking Hospice |
GU22 7HW |
01483 881750 |
Woodlands Day Hospice |
L9 7LA |
0151 529 2299 |
Zoe's Place - Baby Hospice |
L12 9HH |
0151 228 0353 |
Zoe's Place - Baby Hospice |
TS6 9DA |
01642 457985 |