If you are unclear about anything in the witness statement, please obtain independent legal advice.

We'll need all of these before we look at the product, so that we can use your evidence if we decide to take legal action against the supplier of the software. Unfortunately, if we find that your software is not genuine, we won't be able to return it to you or provide you with a refund or other compensation.

The team may have to contact Microsoft Corporation in the USA for a definitive opinion, in which case you will be contacted within three working days for an update.

This service is not available for obviously fake software, such as gold CDs or the compilation CDs often sold at car boot fairs, internet auction web sites etc.

The Microsoft Product Identification team are available to help you identify whether your Microsoft software is genuine (UK customers only).

We recommend you use Registered Post to send us your product and its supporting documentation via mail:

Microsoft Product ID Team
PO Box 4925
Earley
RG6 1XG

Please check before sending: • The full delivery address is written on your package - we cannot be held responsible if your product is lost because the address was not correctly given on your package. • Please ensure that your witness statement form is fully completed, signed and you have included your contact telephone number(s) and e-mail address. We will need these to contact you with our assessment of your product. The witness statement form is available for download on the right hand side of this page. • We would also appreciate any additional information you have or can find about your supplier - for example: written offers, adverts, etc. • Please keep a copy of all documents you sent our Product Identification Team - including your receipt and witness statement. Important - Please Note This service is available to ALL Microsoft customers and users of Microsoft software (whether business organisations, home-users, academic establishments or channel partners and traders). For more information on the Product Identification Service please email ukpid@microsoft.com.