Durham District School Board
With 14,000 computers distributed among 132 schools, the Durham District School Board faced a big IT challenge: supporting a diverse inventory of computers located in classrooms, labs, and offices across the region. IT staff had been driving to individual schools to resolve application issues, delaying help-ticket response times and imposing significant travel costs. Durham sought a more efficient way of supporting users. After researching a variety of options, the school board selected Microsoft Application Virtualization, part of the Microsoft Desktop Optimization Pack (MDOP) for Software Assurance. Now applications are delivered to computers virtually from a central server, which has simplified and accelerated computer maintenance tasks, giving technicians the time they need to strategically manage the IT infrastructure and support the educational process.