Ordering FAQ for Windows Server 2003 SP1 IFS Kit
Q: Is this release for 32 or 64 bit?
A: We have included the tools to build both 32 and 64 bit binaries in a single kit.
Q: How do I determine if I have the latest released version of the kit?
A: To check which version is installed on your machine, go to Control Panel --> Add/Remove Programs. The latest version of the kit will show up there.
Q: How do I get the Windows Server 2003 SP1 Installable File Systems Development Kit?
A: Go to the Ordering page. Read and follow the ordering instructions on the page.
Q: How much does the Kit cost?
A: The cost for the latest version of the kit is $109 + shipping and taxes.
For details, see the Ordering page.
Q: Is the Windows XP SP1 IFS Kit still available?
A: No. The Windows Server 2003 SP1 IFS Kit has replaced this kit but contains support for Windows XP and Windows XP SP1.
Q: Is the Windows 2000 IFS Kit still available?
A: No. The Windows Server 2003 SP1 IFS Kit has replaced this kit but contains support for Windows 2000.
Q: How can I determine if my order has been received?
A: Within 72 hours of submitting your order, you will receive an e-mail confirming its receipt. Once your order is shipped, you will receive an e-mail confirming shipment and containing shipping details or a link to this information. If do not receive these confirmations or have questions about the receipt of your order, send e-mail to Wintools@one.microsoft.upgrade.com.
Q: I ordered the kit, and have not received it after 4 weeks.
A: This normally means that there is a problem with the address or the payment. The main cause is insufficient payment, having invalid numbers for a credit card, or having payment rejected for various bank reasons.
To resolve this, send e-mail to Wintools@one.microsoft.upgrade.com. Customers in North America only can also inquire about the status of their order by calling toll-free at 1-800-615-8148. (This number is for inquiring about order status only. Orders cannot be placed at this number.)
When inquiring about an order, please make sure you can provide the following information:
| • | Company name, contact name, and company address |
| • | E-mail and phone/fax information |
| • | Date the kit was ordered |
| • | Method of billing: Mastercard, Visa, American Express, etc. |
| • | Clear description of the problem and expected solution |
Note that the distribution center for the kit is outsourced and not located on Microsoft campus, so the normal Microsoft operators or customer service groups will not be able to transfer you to this group.
Q: I ordered the kit, and the distribution center hasn't heard of my order.
A: This is a very uncommon problem.
Please also send relevant details to Wintools@one.microsoft.upgrade.com, so that the distributor can attempt to identify any problems with the ordering system, so this will not happen again.
Q: I ordered the kit, and you forgot to send me the receipt, which I need for tax purposes.
A: The receipt for the kit is attached to a sleeve on the outside of the kit's padded mailer.
Q: Why doesn't the IFS Kit get included with MSDN Universal?
A: There are a variety of reasons why the IFS Kit is not included with MSDN. The license agreement for the kit is different than the normal MSDN license for one. Though we are considering it for future releases.
Q: Are there any discounts on the kit's price, such as a student discount or a discount for also purchasing some other Microsoft product
A: Sorry, there is a single price for the kit, no discounts.
