Support for Kits and Tools
This topic lists the various support options available for developers and hardware engineers who use driver kits and tools.
Windows Driver Kit (WDK) Developer Support
Debugging Help and Training Resources
Search the Microsoft Help and Support Web site for KB articles that are related to debugging by using the keywords kbDebug and kbKMode.
To get local help, click Start, point to Programs, and then click Debugging Tools for Windows. After the program opens, click Debugging Help.
Debugging Training
(For information only; not an endorsement by Microsoft)
Support Contacts for Logo Testing and Submissions
Microsoft-Monitored Public Newsgroups
Specific questions about Windows driver development can often be answered by developers who have experienced similar challenges. Microsoft driver developers, testing professionals, and Windows DDK support professionals participate in public newsgroups.
In addition to these Microsoft-monitored public newsgroups, driver developers are encouraged to post questions in the many third-party newsgroups and list servers on driver development on the Web. For example, Open System Resources (OSR), Inc. hosts the following e-mail lists for driver developers:
NTDEV for discussions about the design, implementation, maintenance, and support of Windows kernel-mode drivers
NTFSD for discussions about the development of Windows file system or file system filter drivers
WINDBG for discussions about the issues, best practices, and tips for debugging Windows drivers
For instructions on how to participate in OSR-hosted e-mail lists, visit http://www.osronline.com/page.cfm?name=ListServer 
Fee-Based Consultation from Microsoft Customer Support Services (CSS)
If your issue cannot be resolved by using the previously mentioned resources, you can contact Microsoft CSS. Fee-based support options ranging from pay-per-incident or hourly consulting are available for the Windows operating system, Windows driver development, and the Windows Driver Kit (WDK).
Driver developers can receive support only for currently supported Windows operating systems and their related DDKs. For example, driver developers cannot receive support from Microsoft when they use the Windows 98 DDK to write drivers for unsupported legacy operating systems such as Windows 95. For current information about supported versions of Windows, see http://microsoft.com/lifecycle
Contract-Based Consultation from Microsoft CSS
Driver development support is also available through Microsoft Support contracts. Depending on the Microsoft operating system you purchased and for which you are developing drivers, a support contract might provide support on a per-incident basis, on a how-to consulting basis, or on an issue basis for those issues that involve significant debugging.
How to File a WDK Bug
Use either of the following options to submit information about problems that you encounter with the WDK:
Work with Microsoft CSS. Any problem that you submit through Microsoft CSS is evaluated to ensure that it is not related to a problem in Windows or in the WDK. If the incident is related to such a problem, any per-incident charges are refunded to you.
Send Feedback on the WDK. When you are working locally or when you are reading the WDK documentation on MSDN, you can send feedback directly to the WDK documentation team at Microsoft. To do this:
Locate the Documentation Feedback Form, available under Windows Driver Kit > Using this Documentation (in the online documentation at http://msdn2.microsoft.com/en-us/library/ms797018.aspx).
Provide comprehensive information in your e-mail message that will enable the team at Microsoft to identify and assess the issue.
Regrettably, we cannot provide personal responses to all issues submitted. Individual support for using the WDK is not available through this option.
See Also:
Microsoft Help and Support
For information about specific support programs at Microsoft
Security Support Center
For bulletins, alerts, and step-by-step instructions
