Support Contacts for Procedures and Tools

Customer Support Services (CSS) provides technical support for the logo tests and tools. If you encounter a testing failure during hardware and driver testing, you must resolve it prior to making a test submission.

Driver Test Manager (DTM) Technical Support
Logo testing should be done with the DTM test kit for Windows Server 2008, Windows Vista, Windows XP, and Windows Server 2003. If DTM errata issues apply to your hardware, you must resolve the test failures by downloading and applying the DTM Errata Filter. Filters will continually be updated and available on the Winqual Web site. If the failure is still not resolved, then a technical support incident should be created and the issue should be researched by Microsoft.

As of February 1, 2007, DTM support is available via standard Microsoft product support channels. Customers with a Premier support contract should work with their TAM to open support incidents. For non-Premier customers, Professional Support Options for DTM are available at Windows Driver Kit support, including phone numbers and pricing information.

Top of page