Windows Error Reporting: Getting Started
Windows Error Reporting (WER) is a set of Windows technologies that capture software crash data and support end-user reporting of crash information. Through Winqual services, software and hardware vendors can access reports in order to analyze and respond to these problems. WER technologies are implemented in Windows XP, Windows Server 2003, and later.
Broad-based trend analysis of error reporting data shows that across all the issues that exist on the affected Windows platforms and the number of incidents received:
Vendors can use WER to view error reports at no charge. This service is available for all products, even those that do not qualify for the "Windows hardware" logo—although we strongly recommend that you submit your products to the Windows Logo Program. How to View Error ReportsMicrosoft sorts error reports received through Windows Error Reporting into virtual "buckets." A bucket is a categorization of all instances of a specific error associated with a particular version of a driver, application, Windows feature, or other component. You can use the Winqual website to view driver-specific, application-specific, or operating system-specific errors associated with your organization. Each error report provides details related to that bucket, and you can then request a file of the associated data. To view error reports:
If you do not see your company's error reports, users of your products might not have submitted error reports to Microsoft. However, it might also be because Microsoft does not have sufficient information to match your company with error reports related to your products. How to Map Files: Matching Error Reports with Your Company's ProductsFor you to be able to view error reports for your company's software, Microsoft needs to know which software associated with a specific bucket belongs to your organization. Making this connection in Windows Quality Online Services is referred to as "mapping files." To associate particular error report buckets as belonging to your company:
How System Manufacturers Can Obtain and Analyze System DataSystem manufacturers can choose to include a special file, called a "marker file," on their systems. This file is used to help associate WER data with specific computer models, so that the manufacturer can view and analyze crash dumps from those systems. To help system manufacturers identify and resolve issues related to kernel-mode error data, Microsoft can provide the following assistance:
Minidump files can be made available on a case-by-case basis, based on the signed terms of use agreement. Driver vendors may also choose to share their minidumps directly with specific OEMs. Features of Windows Error Reports on Winqual
Reporting and filtering features for kernel-mode drivers:
Views, sorting, and management features for user-mode applications:
WER Resources Error Classification Resources
OCA Marker Requests and Feedback
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