Trouble downloading your Guide?
Your “all-in-one” Guide shows you the available broadcast and Internet TV listings in Windows Media Center. Here are solutions to some common problems you might encounter when downloading Guide information in Windows Media Center.
This troubleshooter covers the following topics:
Occasionally, Windows Media Center might not be able to download Guide data. Typically, this occurs for one of the following reasons:
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Your computer is not connected to the Internet or there is a problem with your Internet settings. See Troubleshoot problems with an Internet connection.
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If your PC connects to the Internet by using a dial-up connection, make sure that the dial-up connection is configured properly. See Troubleshoot problems with an Internet connection.
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The Guide server is not available or is temporarily out of service. If the Guide Setup was previously successfully completed, Windows Media Center will try to download it again daily.
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The Guide service provider does not have Guide information for your location.
If only a few channels display incorrect network and program information in the Guide, you can edit the channel numbers, change listings, or add listings to a channel. See Setting up Guide listings.
If a number of channels are incorrect, try selecting a different set of Guide listings in the Guide Setup.
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On the start screen, scroll to Tasks, click settings, click TV, click Guide, and then click Set Up Guide Listings.
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Follow the directions to select a new channel lineup. If you are not sure which TV service provider to select, check your monthly cable bill for that information.
Guide information is downloaded periodically over the Internet from your Guide listing service provider. You are notified that "No data is available" if either of the following things happen:
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Windows Media Center cannot connect to the Internet and download the new Guide information for an extended period of time, and the Guide information that was previously downloaded is corrupt or has expired. For more information, see Troubleshoot problems with an Internet connection.
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Guide information is not available for your location from the Guide listings service provider. For more information, see Set up Guide listings.
If you receive a TV signal from a satellite TV provider and you do not subscribe to the local channels, the TV listings in the Guide will probably not include the local channel package.
Because the digital TV listings are often derived from the local listings, not having the local standard TV listings in the Guide means that you won't have listings for the equivalent digital TV channels.
To get listings for the digital TV channels, you can reconfigure the part of the Guide that deals with standard TV and choose a different TV service provider that includes the local channels.
By adding the local channels, your digital TV channels will be correlated with the appropriate Guide information for the local channels now included in the Guide.
To learn how to reconfigure the Guide, see Set up Guide listings.
Try selecting a new region, and then select a new ZIP Code or Postal Code to see if you get more accurate Guide listings, even if they are not listed specifically for your region.
To change your region and ZIP or Postal Code, do the following:
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On the start screen, scroll to Tasks, click settings, click TV, click Guide, and then click Set Up Guide Listings.
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2. You will be prompted to confirm your region. Click No, I want to select a different region, and then follow the instructions to select another region. Complete the Guide configuration with a new selection for Guide listings that could better match the channels you receive.
If you are notified of Error 20, 21, 22, 23, 24, 25, or 82, a processing error occurred that caused the Guide download to fail. Restart your computer, and then try to download updated Guide listings. If your computer continually fails to download the Guide because of a processing error, contact your computer manufacturer for assistance.
see Troubleshoot problems with an Internet connection
Learn more:
Using your Guide to watch and record TV