Here are actions to take if you receive an error when trying to watch TV using Windows Media Center.
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Error Description
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Action
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Tuner not installed (external USB tuner)—The tuner might not be plugged in, have updated drivers, or be configured for use with Windows Media Center.
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Make sure that the external TV tuner is plugged in to your computer.
For information about updating the driver, check the tuner documentation.
To configure the tuner for use with Windows Media Center, on the start screen, scroll to Tasks, click settings, click TV, and then click Set Up TV Signal.
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Tuner not found (internal tuner card)—The tuner card might not be installed, enabled, have updated drivers, or be configured for use with Windows Media Center.
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Make sure that the TV tuner card is installed on your computer.
To configure the TV tuner card for use with Windows Media Center, on the start screen, scroll to Tasks, click settings, click TV, and then click Set Up TV Signal.
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Tuner in use—The tuner might be in use by another program.
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Close all other media programs that are using the TV tuner device, and then try to watch live TV in Windows Media Center.
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Tuner error (invalid TV format)—The tuner hardware does not support the TV format for the country or region selected.
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Video error—The video decoder is in use by another program.
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Close all other media programs that are using the decoder, and then try again.
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Video error—The video decoder has malfunctioned or is not installed.
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Audio device error—The audio card is not installed, enabled, or does not have updated drivers.
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Make sure that the audio (sound) card is installed in your computer.
Enable the audio card in Windows Device Manager.
Contact your hardware manufacturer for information about updating the driver.
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