Important information to have before calling product support

When you contact product support, you should be at your computer and have the following information available:

• The version of the product.
• The type of hardware, including network hardware, if applicable.
• The operating system (for example, Windows 98 or Windows 2000).
• The exact wording of any information messages or error messages that appeared on your screen.
• A description of what happened and what you were doing when the problem occurred.
• A description of how you tried to solve the problem.

Microsoft Product Support Services