Error Messages in Windows Media Player
Resolve error messages in Microsoft Windows Media Player.
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Why do I get error 8007007E ("The specified module could not be found") when I use the Player?
Windows Media Player relies on separate software components to perform various functions (for example, to play DVDs, it requires that separate DVD-decoder software be installed, and to burn CDs, the current drivers for your CD burner must be installed). This error tells you that the Player is trying access a module (a .dll file) for one of these components, and it's either not registered, damaged, or missing. Because it can be difficult to identify the exact component that is causing the error, we recommend that you contact a Microsoft technical support professional to help you correct the problem. To contact a support professional, see the Microsoft Help and Support Web page.
Why do I get error C00D11AB when I try to burn CDs?
This issue usually occurs because there is either a problem with the CD, or not enough computer resources are available to start or complete the burn operation.
To verify that the disc is not causing the problem, make sure that it's not dirty or damaged. You might also try using a different brand of disc.
To free up computer resources for burning, first make sure that other software programs are not running, and then select a slower burn speed for your CD burner, by doing the following:
1. | In Windows Media Player, on the Tools menu, click Options. |
2. | On the Devices tab, click the CD burner in the Devices list, and then click the Properties button. |
3. | In the CD burner Properties dialog box, on the Recording tab, select a lower burn speed in the write-speed list. |
If none of these solutions resolve the error, see article 306319, "How to Troubleshoot Audio CD Creation in Windows Media Player for Windows XP," in the Microsoft Knowledge Base. The troubleshooting steps described in this article also apply to later versions of the Player, such as Windows Media Player 9 Series or Windows Media Player 10.
Why do I get error C00D109B when I try to play a video file?
This error indicates that a codec that the Player needs to play the video file is missing. For more information about codecs, see the column, "Codecs for Windows Media Player," in the Media Advice Archive.
Why do I get error C00D116A ("Cannot play DVD video")?
This error may indicate that your DVD-decoder software isn't compatible with Windows XP. For a list of supported DVD decoders, see the DVD Decoder Plug-ins Web page. If your computer has a supported DVD decoder, check for updated drivers for the decoder from the decoder manufacturer.
If your DVD-decoder software is supported and your drivers are updated, run the DVD Troubleshooter on your computer to help you isolate the issue. To start the troubleshooter, do the following:
1. | Click Start, and then Run. |
2. | In the Run dialog box, type hcp://help/tshoot/TS_DVD.htm. |
Why do I get an MSDART.dll error?
The Player is trying to access Microsoft Data Access Components (MDAC) in order to perform an operation in your library; however, the MDAC module msdart.dll is either missing or corrupted. You can fix the issue in most cases by installing MDAC 2.8, which should replace or repair the file. If you still experience problems after installing MDAC, you may also need to install Jet 4.0 Service Pack 8 (SP8) for Windows XP.
Why do I get error 800C0008 when I try to play a music or video file sent to me in e-mail?
This problem commonly occurs when you click a link to a music or video file in an e-mail message. In most cases, you should be able to play the file by right-clicking the link, and then clicking Open in New Window.
If this doesn't work, download the file to your computer's desktop and play it, by doing the following:
1. | Right-click the link, and then click Save Target As. |
2. | In the Save As dialog box, in the Save in list, select Desktop. |
3. | Click the Save button. |
4. | Go to your desktop, and then double-click the file to play it. |
If you don't find the answer to your question in this column, be sure to check the Archive. Media Advice is not an official Microsoft Support channel. If you need immediate help for an urgent problem, we recommend that you visit Microsoft Help and Support.