Error Messages in Windows Media Player
Resolve error messages in Windows Media Player.
Answers refer to Windows Media Player 10, unless otherwise noted.
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Why do I get error C00D10B5 when I try to play a file on the Internet?
You receive this error when you try to play a file that requires a connection to the network or Internet, but the Player can't detect the connection. First, make sure that the Player isn't set to work offline. For more information, see the question, "Why do I get error C00D10B3 when I try to play a file?" in the Media Advice archive.
Next, make sure that the Player features that require an Internet connection (for example, the Guide feature) can always connect when your computer is online, by doing the following:
1. | In Windows Media Player, on the Tools menu, click Options. |
2. | In the Options dialog box, on the Player tab, click Connect to the Internet (overrides other commands). |
If the error persists, see the question, "How do I stop the Player from acting as if I'm always offline (or returning error codes 0xCOOD1126 or 0xC00D11B3)?" in the Windows Media Player FAQ for additional troubleshooting steps.
Why do I get error 80040111 ("ClassFactory cannot supply the requested class")?
The file you tried to play was created with a non-Microsoft codec, and there is a problem with the codec. You will need to find out which codec is required to play the file, and then download a new copy from the Internet. For more information about how to do this, see the Top Questions about Codecs in Windows Media Player Web page.
Why do I get error C00D11DA ("Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license")?
The Microsoft Windows Media Digital Rights Management (DRM) system on your computer might be corrupted. We recommend that you contact the online store where you purchased the protected file for information about potentially repairing the DRM system and reacquiring new licenses from that store.
ImportantBefore you try to repair the DRM system on your computer, always back up your existing licenses. If you don't back up your licenses, you might not be able to play, burn, or sync any of your protected files in the future. For more information about backing up licenses, see Windows Media Player Help.
Why do I get error C00D11F8 ("Windows Media Player encountered an error when reading the CD-ROM drive in digital mode") when I try to play a CD?
Windows Media Player can't use digital playback to play the CD because your CD drive either isn't optimized for or doesn't support digital playback. When you click the OK button in the message, the Player will automatically enable analog playback for the CD drive. When playback is analog, you can't view visualizations or use the equalizer and SRS Wow settings in the Player while playing an audio CD. Usually, the condition that causes this error is temporary and you can switch the Player back to digital CD playback by doing the following:
1. | On the Tools menu, click Options. |
2. | On the Devices tab, click the CD drive in the Devices list, and then click the Properties button. |
3. | In the Properties dialog box, click the Audio tab, and then in the Playback area, click Digital. |
Note that if you can't display the Properties dialog box for your CD drive, there may be a problem with Windows system files for the Advanced SCSI Programming Interface (ASPI). Install the Windows ASPI Package from the Adaptec Web site, and then try again.
Why do I get error 80040241 ("Cannot perform the requested action") when I try to play a file?
You might encounter this error message for one of the following reasons:
| • | You tried to play a Microsoft Recorded TV Show (a file with a .dvr-ms file name extension), but your computer is not configured to play this file type. To fix this issue, download the Windows XP Service Pack 1 (SP1) Update: Watch TV Shows Recorded by Media Center PCs on Other Windows XP PCs from the Microsoft Download Center. |
| • | You tried to play a file type that isn't supported by Windows Media Player, or you tried to play a file type that is supported by the Player but there was a problem with the file. For more information, see the column, "File Types for Windows Media Player," in the Media Advice archive. |
If you don't find the answer to your question in this column, be sure to check the Archive. Media Advice is not an official Microsoft Support channel. If you need immediate help for an urgent problem, we recommend that you visit Microsoft Help and Support.