Error Messages
Resolve error messages in Windows Media Player.
Answers refer to Windows Media Player 10, unless otherwise noted.
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Why do I get the error message "Internal application error" when I start the Player?
There could be several reasons why you might be receiving this error. The first step to fix the problem is to confirm that Windows Media Player is installed correctly. You can do this by reinstalling your version of the Player.
If the problem persists, then external software used by the Player, usually either codecs or drivers for your computer hardware, may not be working correctly. Some codecs can introduce instability with programs such as the Player, or with your computer in general. For more information about correcting codec issues, see the Top Questions about Codecs in Windows Media Player. You can get the latest driver updates available for your computer hardware by scanning for updates on the Microsoft Update Web site or by visiting the hardware manufacturer's Web site.
NoteIf you receive this error when you try to play a CD, your CD drive may not support digital playback. For more information, see the question, "Why does my computer stop responding or report an input/output (I/O) conflict when I try to play CDs?" in the Windows Media Player FAQ.
Why do I get error code C00D1199 when I try to play a file?
You might encounter this error message for one of the following reasons:
| • | The file is corrupted (although, in this case, you're more likely to see error code C00D080D). |
| • | The file type is not supported by Windows Media Player. For a list of file types (formats) that are supported by the Player, see the column, "File Types for Windows Media Player," in the Media Advice archive. |
| • | The file type is supported by the Player, but the file was compressed by using a codec that is not supported by the Player. For more information about correcting codec issues, see the Top Questions about Codecs in Windows Media Player. |
| • | The file type is supported, but you are trying to play it in a way that is not supported by the Player. For example, you might have tried to drag a DVD file with a .vob extension from a DVD to the Windows Media Player icon. Or you might have tried to open a .vob file by clicking Open on the File menu. |
| • | You are trying to play one part of a multipart file. Use a newsreader or other program to combine the files, and then try again. |
Why do I get error code C00D1197 when I try to play a file on the Internet?
You might encounter this error message for one of the following reasons:
| • | Your computer is not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again. | ||||||||
| • | The path to the file is not valid. If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid. The Web page provider must fix the link before you can play the file. | ||||||||
| • | The server where the file is stored is not available (for example, it might be busy or offline), so just try again later. If the problem persists, and your network streaming protocols and proxy server settings are configured correctly, you may need to contact the Web page provider and notify them of the problem. | ||||||||
| • | Some network streaming protocols in the Windows Media Player are not enabled. If you clicked a link on a Web page, you may be able to download the file to your computer, and then play it that way instead (right-click the link, and then click Save Target As). To play the file directly from the Internet (or stream the file), enable all network streaming protocols, and then try again. To enable all network streaming protocols
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| • | The proxy server settings for the Player are not configured properly. Verify that your proxy server settings are correct, and then try again. To verify your proxy server settings
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NoteIf you clicked a link on a Web page that provides access to a stream by using the Real-Time Streaming Protocol (RTSP), you may continue to see this error until you install a hotfix for Windows Media Player 9 Series or upgrade to Windows Media Player 10.
For more information about this error while streaming via RTSP, and the available hotfix for Windows Media Player 9 Series, in the Microsoft Knowledge Base, see article 840227, "You receive an error in Windows Media Player 9 Series when you stream certain files by means of Real Time Streaming Protocol."
For information about upgrading to Windows Media Player 10, click here.
Why do I get error code 80040265 when I try to play a file?
The most common reason for this error is that you are trying to play a file type that Windows Media Player doesn't support. For a list of file types (formats) that are supported by the Player, see the column, "File Types for Windows Media Player," in the Media Advice archive.
Other issues that might cause this error to be displayed include:
| • | The media file is damaged. |
| • | The media file uses a codec that is not installed. |
| • | The media file uses a codec that Windows Media Player does not support. |
| • | One or more Windows Media Player files are missing or damaged. |
For more information about correcting this error, in the Microsoft Knowledge Base, see article 234019, "Windows Media Player Invalid File Format Error Message."
Why do I get the error message "Windows Media Player has encountered a problem and needs to close"?
There are a number of different reasons why you might encounter this error message. The following table displays the known issues and solutions described in the Microsoft Knowledge Base.
| Problem | Article ID |
Your PowerDVD decoder software is not compatible with Windows XP. | |
An incorrect version of the file Wmpui.dll is registered on your computer. | |
The year is set incorrectly on your computer. | |
The file Custsat.dll can't be found, or it is damaged. |
If you don't find the answer to your question in this column, be sure to check the Archive. Media Advice is not an official Microsoft Support channel. If you need immediate help for an urgent problem, we recommend that you visit Microsoft Help and Support.