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Troubleshooting Windows Media Player 10
Error Messages
| Provides information to help you troubleshoot the most common error messages that you might encounter when using Windows Media Player 10. The messages are identified by a numerical ID such as C00D0BC2 and 800704CF. |
John Shaw
Microsoft Corporation
October 2004
Applies to:
- Microsoft® Windows Media® Player 10
Contents
Introduction
Index of common error IDs
Introduction
This article includes information to help you troubleshoot the most common error messages that you might encounter when using Microsoft® Windows Media® Player 10. It is not a complete list of every potential error message. For information about troubleshooting error messages in Windows Media Player 9 Series, see the Troubleshooting Windows Media Player 9 Series Error Messages page.
Error messages are identified by numerical IDs, such as C00D0BC2 and 800704CF. You can determine the ID of a specific error message by clicking the More Information or Web Help button on the error message when you encounter it. The resulting page will indicate the error ID.
The ID can give you a clue about which program or component generated the error. For example, an ID that starts with "C00D" is an error message generated by Windows Media Player. An ID that starts with "8004" or "8007" is generated by another operating system component that Windows Media Player relies on, such as a networking or CD burning component.
Troubleshooting "8004" and "8007" error messages can be especially difficult because the component might encounter a problem and not indicate to Windows Media Player what specifically went wrong. As a result, Windows Media Player might not be able to display an error message that provides a clear description of the problem or a potential solution.
If you encounter an error message that is not included in this article, or the solutions provided in this article do not resolve your particular issue, you might be able to find a solution by using one of the following support resources:
For general information about using Windows Media Player and other Windows Media technologies, see the Windows Media Player Frequently Asked Questions (FAQ) page or the Windows Media Knowledge Center.
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Index of common error IDs
Click an error message ID to display the corresponding troubleshooting information.
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80004004: Requested action was canceled
Windows Media Player cannot perform the requested action because you chose to cancel it.
For example, if you were trying to play a protected file and that file required you to download a license, this error message might appear if you cancel the license acquisition process before it is completed.
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80010105: Server threw an exception
Windows Media Player encountered an error while performing the requested action. Although this error can occur in a number of circumstances, it typically occurs when you try to synchronize a file that cannot be converted to the format required by the device.
In this scenario, the file you are trying to synchronize was encoded (compressed) by using an MPEG-2 codec and your device cannot play files in this format. Windows Media Player cannot convert the file from the MPEG-2 format to the required format because a compatible MPEG-2 decoder (also known as a DVD decoder) is not installed on your computer. To solve the problem, you must install a compatible decoder.
The following decoders are compatible with Windows Media Player 10:
If one of these decoders is installed on your computer, it might be an older version that is not supported by Windows Media Player 10. If that is the case, you must upgrade to a newer version of the decoder.
Identifying the installed decoder
If you are not sure which decoder is installed on your computer, install the Windows XP DVD Decoder Checkup Utility from the Microsoft Download Center. You can use this utility to:
- Identify the MPEG-2 decoders that are installed on your computer.
- Identify whether the decoders are compatible with Windows Media Player 10.
- Choose which installed decoder you want Windows Media Player 10 to use when synchronizing DVR-MS files to a portable device.
In some cases, the utility will suggest a Web site where an updated decoder might be available.
If the program indicates that you do not have an MPEG-2 decoder installed, consider purchasing one from one of the vendors listed previously.
If the utility indicates that your decoder is not compatible with Windows Media Player 10 and the program does not suggest a Web site where an updated decoder might be available, do one of the following:
- If your computer came with a DVD drive preinstalled, contact your computer manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
- If you installed a DVD drive in your existing computer, contact the DVD drive manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
- If you installed a DVD decoder from one of the companies listed on the MP3 Creation Packs and DVD Decoders for Windows XP page, contact the company about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
For additional information about this error message, see Knowledge Base article 884841.
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80040212: Memory allocation cannot be set
Windows Media Player encountered an error while performing the requested action. Although this error can occur in a number of circumstances, it typically occurs when you try to synchronize a file that cannot be converted to the format required by the device.
In this scenario, the file you are trying to synchronize was encoded (compressed) by using an MPEG-2 codec and your device cannot play files in this format. Windows Media Player cannot convert the file from the MPEG-2 format to the required format because a compatible MPEG-2 decoder (also known as a DVD decoder) is not installed on your computer. To solve the problem, you must install a compatible decoder.
The following decoders are compatible with Windows Media Player 10:
If one of these decoders is installed on your computer, it might be an older version that is not supported by Windows Media Player 10. If that is the case, you must upgrade to a newer version of the decoder.
Identifying the installed decoder
If you are not sure which decoder is installed on your computer, install the Windows XP DVD Decoder Checkup Utility from the Microsoft Download Center. You can use this utility to:
- Identify the MPEG-2 decoders that are installed on your computer.
- Identify whether the decoders are compatible with Windows Media Player 10.
- Choose which installed decoder you want Windows Media Player 10 to use when synchronizing DVR-MS files to a portable device.
In some cases, the utility will suggest a Web site where an updated decoder might be available.
If the program indicates that you do not have an MPEG-2 decoder installed, consider purchasing one from one of the vendors listed previously.
If the utility indicates that your decoder is not compatible with Windows Media Player 10 and the program does not suggest a Web site where an updated decoder might be available, do one of the following:
- If your computer came with a DVD drive preinstalled, contact your computer manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
- If you installed a DVD drive in your existing computer, contact the DVD drive manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
- If you installed a DVD decoder from one of the companies listed on the MP3 Creation Packs and DVD Decoders for Windows XP page, contact the company about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
For additional information about this error message, see Knowledge Base article 884841.
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80040241: Cannot perform the requested action
Windows Media Player cannot perform the requested action. You might encounter this error message for one of the following reasons:
- You tried to play a .dvr-ms file (such as a file created by the Personal Video Recorder (PVR) in Windows XP Media Center Edition), and your computer is not configured to play this type of file.
- You tried to play a file type that is not supported by Windows Media Player. For a list of file types (formats) that are supported by Windows Media Player, see Supported file types.
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80040255: Windows Media Player does not support this file type
The file that you are trying to play might not be supported by Windows Media Player. For a list of file types (formats) that are supported by Windows Media Player, see Supported file types.
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80040316: Cannot perform the requested action
Windows Media Player cannot perform the requested action. If you were trying to synchronize content to a portable device, such as a Portable Media Center, do one of the following:
- If you are using a beta release of Windows Media Player 10, install the latest version from the Windows Media Download Center. If the problem persists, install the latest digital rights management (DRM) components as described below.
- If you are using the latest version of Windows Media Player 10, install the latest digital rights management (DRM) components by following the instructions on the Windows Media Security Upgrade page.
For more information, see Knowledge Base article 885944.
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80041002: Cannot find the license for this file
Windows Media Player cannot find the license for this file. The license might have been deleted or might have become corrupted.
If you have backup copies of your licenses, you can restore them, and then try playing the file again.
If you do not have backup copies of your licenses, you need to obtain a new license for the content. If you need a license for a CD track that you copied, rip (copy) the CD track again. If you need a license for a file that you downloaded from the Internet, return to the Web site where you got it and download the file again.
For more information about backing up and restoring licenses, see Windows Media Player Help.
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800480CF: Cannot perform the requested action
Windows Media Player cannot perform the requested action. If you were trying to synchronize content to a portable device, such as a Portable Media Center, do one of the following:
- If you are using a beta release of Windows Media Player 10, install the latest version from the Windows Media Download Center. If the problem persists, install the latest digital rights management (DRM) components as described below.
- If you are using the latest version of Windows Media Player 10, install the latest digital rights management (DRM) components by following the instructions on the Windows Media Security Upgrade page.
For more information, see Knowledge Base article 885944.
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80049006: Cannot perform the requested action
Windows Media Player cannot perform the requested action. If you were trying to synchronize content to a portable device, such as a Portable Media Center, do one of the following:
- If you are using a beta release of Windows Media Player 10, install the latest version from the Windows Media Download Center. If the problem persists, install the latest digital rights management (DRM) components as described below.
- If you are using the latest version of Windows Media Player 10, install the latest digital rights management (DRM) components by following the instructions on the Windows Media Security Upgrade page.
For more information, see Knowledge Base article 885944.
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8007001F: Cannot perform the requested action
Windows Media Player cannot perform the requested action. You might encounter this error message for one of the following reasons:
- There is a problem with the computer hardware. For example, the hard disk might be damaged, disconnected, or not formatted.
- The file that you tried to play is being streamed from the same computer on which Windows Media Services is installed. To play the file, Windows Media Player must be installed on a different computer than Windows Media Services.
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80070037: Cannot find the file
Windows Media Player cannot find the file. If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again.
If you clicked a link on a Web page, the link might not be valid.
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800704C7: Requested action was canceled
Windows Media Player cannot perform the requested action because you chose to cancel it.
For example, if you were trying to play a protected file and that file required you to download a license, this error message might appear if you cancel the license acquisition process before it is completed.
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800704CF: Cannot find the file
Windows Media Player cannot find the file. If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again.
If you clicked a link on a Web page, the link might not be valid.
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800706BE: Remote procedure call failed
Windows Media Player encountered an error while performing the requested action. Although this error can occur in a number of circumstances, it typically occurs when you try to synchronize a file that cannot be converted to the format required by the device.
In this scenario, the file you are trying to synchronize was encoded (compressed) by using an MPEG-2 codec and your device cannot play files in this format. Windows Media Player cannot convert the file from the MPEG-2 format to the required format because a compatible MPEG-2 decoder (also known as a DVD decoder) is not installed on your computer. To solve the problem, you must install a compatible decoder.
The following decoders are compatible with Windows Media Player 10:
If one of these decoders is installed on your computer, it might be an older version that is not supported by Windows Media Player 10. If that is the case, you must upgrade to a newer version of the decoder.
Identifying the installed decoder
If you are not sure which decoder is installed on your computer, install the Windows XP DVD Decoder Checkup Utility from the Microsoft Download Center. You can use this utility to:
- Identify the MPEG-2 decoders that are installed on your computer.
- Identify whether the decoders are compatible with Windows Media Player 10.
- Choose which installed decoder you want Windows Media Player 10 to use when synchronizing DVR-MS files to a portable device.
In some cases, the utility will suggest a Web site where an updated decoder might be available.
If the program indicates that you do not have an MPEG-2 decoder installed, consider purchasing one from one of the vendors listed previously.
If the utility indicates that your decoder is not compatible with Windows Media Player 10 and the program does not suggest a Web site where an updated decoder might be available, do one of the following:
- If your computer came with a DVD drive preinstalled, contact your computer manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
- If you installed a DVD drive in your existing computer, contact the DVD drive manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
- If you installed a DVD decoder from one of the companies listed on the MP3 Creation Packs and DVD Decoders for Windows XP page, contact the company about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
For additional information about this error message, see Knowledge Base article 884841.
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80070716: Cannot display a skin
Windows Media Player encountered a problem with the current or most recently used skin. To resolve the problem:
- In skin mode, right-click anywhere on the Player, and then click Switch to Full Mode.
- In full mode, on the View menu, click Skin Chooser, and then double-click a different skin (such as Classic).
- In skin mode, right-click anywhere on the Player, and then click Switch to Full Mode.
- In full mode, on the View menu, click Skin Chooser, and then double-click the skin that you were using when the error occurred.
If the error appears again, the skin might not be compatible with this version of the Player.
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800C000D: The specified protocol is not supported
Windows Media Player does not support the protocol that you are using to access the file. If you clicked a link on a Web page and received this error message, the link might not be valid. If you typed an Internet address and received this error message, verify that you are using a protocol supported by Windows Media Player, and then try again.
A list of supported protocols and the correct syntax follows:
- mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
- http://server/filename
- mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)
If Windows Media Player supports the protocol and you still cannot play the content, verify that the Player is configured to use all of its supported protocols.
To configure protocol settings
- On the Tools menu, click Options, and then click the Network tab.
- In the Streaming protocols area, select all the protocol check boxes.
 Note
- The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.
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800C2EE2: Action timed out
Windows Media Player cannot connect to a required server due to a network problem. You might encounter this error message for the following reasons:
- You are trying to play protected content (for example, music that you downloaded from an online store such as f.y.e. Download Zone or Napster) and your Internet connection settings are preventing the Player from downloading updated security components.
To resolve the problem, in Internet Explorer, on the Tools menu, click Internet Options, click the Connections tab, click the LAN Settings button, and then clear the Automatically detect settings check box. In the Proxy server section, verify that your proxy server settings are correct. If you do not know what your proxy settings should be, contact your network administrator or Internet service provider (ISP).
- The server is not available (for example, the server is busy or not online). Try again later.
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C00D000F: The server has no more connections available
Windows Media Player cannot connect to the server that has the file that you want to play because the server is not allowing any new connections. Try to play the file at another time.
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C00D001F: Cannot find the file
Windows Media Player cannot find the file. If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again.
If you clicked a link on a Web page, the link might not be valid.
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C00D07F1: Your network might not be set up to handle a live broadcast connection
When Windows Media Player tries to connect to a live broadcast and does not receive a response within 20 seconds, it cancels the connection attempt. This usually indicates either:
- Your network is not configured to handle a multicast connection.
- The live broadcast has already ended.
Dial-up connections in particular often do not support live broadcasts.
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C00D07F2: Your network might not be set up to handle a live broadcast connection
When Windows Media Player tries to connect to a live broadcast and does not receive a response within 20 seconds, it cancels the connection attempt. This usually indicates either:
- Your network is not configured to handle a multicast connection.
- The live broadcast has already ended.
Dial-up connections in particular often do not support live broadcasts.
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C00D080D: File is corrupted
Windows Media Player cannot open the file because the file is corrupted. You might encounter this error message for one of the following reasons:
- The file was modified by another program in an unsupported manner.
- The file was partially downloaded and saved in an incomplete state.
- The program used to create the file did not create it correctly.
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C00D0BB8: Cannot play the file
Windows Media Player cannot play the file. You might encounter this error message for the following reason:
- You are trying to play an MP3 file that contains compressed ID3 headers. The ID3 header is a portion of the file that stores the song's album information (for example, the song name, artist name, album name, and genre). This information is sometimes called a "tag."
To fix the problem, make a copy of the file and then use a non-Microsoft ID3 tag editing program to remove or reset the file's ID3 headers. After you remove the ID3 headers, Windows Media Player should be able to play the MP3 file. Attempting to remove ID3 headers might damage the file and make it unplayable. Therefore, always make a copy of the file before you edit it. If this solution does not resolve the problem, the file might be corrupted.
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C00D0BBB: Cannot perform the requested action
Windows Media Player cannot perform the requested action. If you received this message after trying to play a .dvr-ms file (such as a file created by the Personal Video Recorder (PVR) in Windows XP Media Center Edition), your computer might not be configured to play this type of file.
To resolve the problem, see the Microsoft Download Center.
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C00D0BC1: Cannot perform the requested action
Windows Media Player cannot perform the requested action. You might encounter this error message for one of the following reasons:
- The license associated with the file does not allow this action.
- You are trying to play a .dvr-ms file that is protected. The Personal Video Recorder (PVR) in Windows XP Media Center Edition, for example, might create such files if the content provider designated the content as protected. A protected .dvr-ms file can only be played on the computer on which it was recorded.
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C00D0BC2: Cannot play the file
Windows Media Player cannot play the file because the required audio codec is not installed on your computer. You might encounter this error message for one of the following reasons:
- The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
- The required codec is not available on the codec server.
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C00D0BC8: Cannot play the file
Windows Media Player cannot play the file because the required video codec is not installed on your computer. You might encounter this error message for one of the following reasons:
- The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
- The required codec is not available on the codec server.
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C00D0BCE: Cannot burn files to CD
Windows Media Player cannot burn (copy) 8-bit files to a CD. You must convert them to 16-bit, 44-kHz files first. You can use Microsoft Sound Recorder to do this. For more information about using Sound Recorder, see Windows Help.
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C00D0FA3: Windows Media Player does not support this file type
The file that you are trying to play might not be supported by Windows Media Player. For a list of file types (formats) that are supported by Windows Media Player, see Supported file types.
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C00D0FA4: Cannot use digital playback to play the CD
Windows Media Player could not use digital playback to play the CD. The Player has automatically switched the CD drive setting to analog playback. To switch back to digital CD playback, use the Devices tab.
To switch to digital CD playback
- On the Tools menu, click Options, and then click the Devices tab.
- Double-click the CD drive, and then in the Playback area, click Digital.
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C00D0FAA: Cannot rip the track
Windows Media Player cannot rip (copy) the track from the CD because a problem occurred while encoding (converting) the file into MP3 format.
You might encounter this error message if an MP3 encoder is installed on your computer, but the corresponding key in the Windows registry is not set correctly.
In certain circumstances, the registry key value might not be valid if you used Windows Media Player 9 Series to rip CD tracks into MP3 format, and then you upgraded to Windows Media Player 10 later. To resolve the problem, do one of the following:
- Change the audio quality setting for ripping CDs. This option is the easiest to perform. However, it will not enable you to rip CD tracks into MP3 files that have an audio quality setting of 128 kilobits per second (Kbps).
- Delete the value of the LowRateSample registry key. This option is more complex to perform. However, it will enable you to rip tracks into 128-Kbps MP3 files.
To change the audio quality setting for ripping CDs
- In Windows Media Player 10, right-click the title bar, point to Tools, and then click Options.
- Click the Rip Music tab, and then move the Audio quality slider to any setting other than 128 Kbps.
To delete the value of the LowRateSample registry key
Warning: Incorrectly editing the registry may severely damage your system. At the very least, you should back up any valued data on the computer before making changes to the registry. For information about backing up and restoring the registry, see Windows Help.
- Click Start, and then click Run.
- In the Open text box, type regedit, and then click OK.
- In Registry Editor, find the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\MediaPlayer\Settings\Mp3Encoding\LowRateSample
- Double-click the key, and then, in Value data, delete the value that is displayed.
- Click OK, and then close Registry Editor.
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C00D0FAB: Using CD error correction
Windows Media Player cannot play the CD because the disc is dirty or damaged. The Player can play some CDs that contain errors if the error correction option is turned on.
To turn on error correction
- On the Tools menu, click Options.
- Click the Devices tab, click the CD drive, and then click Properties.
- On the Audio tab, in the Playback area, select the Use Error Correction check box.
Note
- Turning on error correction might cause the CD audio to skip in places.
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C00D0FB0: Audio CDs will not rip correctly
Settings for the CD drive conflict. The setting for the CD drive in Windows Media Player is set to analog copying (ripping). The setting for the CD drive in Device Manager is set to digital CD audio. To use analog copying, both settings must be set to use analog or no audio is copied.
To change the CD drive setting to analog in Device Manager
- Open Device Manager, right-click the CD drive, and then click Properties.
- Click the Properties tab.
- Clear the Enable digital CD audio for the CD-ROM device check box.
Note
- For more information about using Device Manager, see Windows Help.
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C00D0FB2: Cannot use digital playback to play the CD
Windows Media Player could not use digital playback to play the CD. The Player has automatically switched the CD drive to analog playback. To switch back to digital CD playback, use the Devices tab.
To switch to digital CD playback
- On the Tools menu, click Options, and then click the Devices tab.
- Double-click the CD drive, and then in the Playback area, click Digital.
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C00D0FB3: Cannot use digital playback to play the CD
Windows Media Player could not use digital playback to play the CD. The Player has automatically switched the CD drive to analog playback. To switch back to digital CD playback, use the Devices tab.
To switch to digital CD playback
- On the Tools menu, click Options, and then click the Devices tab.
- Double-click the CD drive, and then in the Playback area, click Digital.
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C00D0FCD: Specifying the minimum size of files for the library
When Windows Media Player searches for digital media files on your computer to add to the library, it ignores very small files by default. To ensure that these files are included in the search, you can change the minimum size requirements for audio and video files.
To change the minimum size of files added to the library
- On the Tools menu, click Options, and then click Library.
- In Audio files number KB, type the size of the smallest audio file that you want added to the library.
- In Video files number KB, type the size of the smallest video file that you want added to the library.
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C00D0FD6: Damaged or incompatible plug-in
Windows Media Player was not closed properly. A damaged or incompatible plug-in might have caused the problem to occur. As a precaution, all optional plug-ins have been disabled.
If you enable optional plug-ins and the Player continues to close unexpectedly, it is recommended that you identify the damaged or incompatible plug-in and remove it.
To troubleshoot plug-ins (basic)
- On the Tools menu, point to Plug-ins, and then click each plug-in that has a check mark next to its name.
This disables all optional plug-ins.
- On the Tools menu, point to Plug-ins, and then select one of the plug-ins.
This enables the plug-in.
- Play the same content that you were playing when the Player closed unexpectedly.
- Do one of the following:
- If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in that you last enabled, and then click Remove.
- If the Player does not close unexpectedly, enable another plug-in and repeat Steps 3 and 4 until you identify the damaged or incompatible plug-in.
If the previous procedure does not solve the problem, the damaged or incompatible plug-in might be a digital signal processing (DSP) or rendering plug-in. Because these plug-ins cannot be completely disabled, for troubleshooting purposes, you must remove them instead. Before you remove a plug-in, verify where you can reinstall (add) it from later.
To troubleshoot DSP and rendering plug-ins (advanced)
- On the Tools menu, click Options, and then click the Plug-ins tab.
- In Category, click Video DSP, select each of the plug-ins that appear in the Video DSP list (the right pane), and then click Remove.
- Repeat for the Audio DSP, Other DSP, and Renderer categories.
All optional DSP and renderer plug-ins are removed.
- Click Add, select one DSP or renderer plug-in to install, and then click Open.
- On the Tools menu, point to Plug-ins, and verify that the added plug-in is selected (that is, it has a check mark next to its name). If it is not selected, click the plug-in to select it.
Because renderer plug-ins are always enabled, they do not appear on this menu.
- Play content that uses the plug-in that you added.
To verify that the content is using the plug-in that you added, on the Plug-ins tab, in Category, click the type of plug-in that you added, and in the plug-in list (the right pane), verify that (loaded) appears after the plug-in name. For DSP plug-ins, on the Tools menu, also point to Plug-ins, and verify that the added plug-in is selected. If (loaded) does not appear after the plug-in name, play a different piece of content until it does.
- Do one of the following:
- If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in that you added last, and then click Remove.
- If the Player does not close unexpectedly, add another plug-in and repeat Steps 4 through 6 until you identify the damaged or incompatible plug-in.
Note
- To add or remove plug-ins, you must be logged on to your computer with a user account that permits you to install programs (for example, an account that is a member of the Administrators or Power Users groups). For more information about user accounts, see Windows Help.
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C00D0FD9: The selected plug-in cannot be found
A plug-in is a component that modifies the functionality or appearance of Windows Media Player. Visualizations and audio effects, such as normalization, are examples of plug-ins. Several plug-ins are included with the Player by default; however, you can add optional plug-ins that have been created by Microsoft or others.
You encountered this message because the Player cannot find the plug-in that you selected. This can occur if the plug-in was not added or removed from the Player properly. The Player will try to remove the missing plug-in from the menu so you will not encounter this message again. If you want to use this plug-in, you must install (add) it again.
For information about adding a plug-in, see Windows Media Player Help.
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C00D0FDD: Cannot perform the requested action
Windows Media Player cannot perform the requested action. You might encounter this error message for the following reason:
- Your computer's time and date are not set correctly. For information about how to change your computer's time and date, see Windows Help.
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C00D1053: Output link protection not supported
Windows Media Player cannot play the protected video file. You might encounter this error message for one of the following reasons:
- You are not running Windows XP Service Pack 2 (SP2). To download Windows XP SP2, see the Windows Update page at the Microsoft Web site.
- The video mixing renderer option is turned off. To resolve the problem, try turning on the video mixing renderer.
To turn on the video mixing renderer
- On the Tools menu, click Options, and then click the Performance tab.
- Click Advanced, and then select the Use video mixing renderer check box.
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C00D1057: A portion of the file cannot be played
Windows Media Player cannot play a portion of the file that you selected because it requires a codec that either could not be downloaded to your computer or is not supported by Windows Media Player.
By default, Windows Media Player downloads codecs automatically when they are needed to play a file. You might receive this message if the feature for automatically downloading codecs was turned off.
To enable automatic downloading of codecs
- On the Tools menu, click Options.
- On the Player tab, in the Automatic updates area, select the Download codecs automatically check box if it is not already selected.
After you complete this procedure, try playing the file again. If the audio or video portion of the file is still missing when you play the file, it might require a codec that is not supported by Windows Media Player.
Note
- You must be logged on as an administrator or a member of the Administrators group to complete this procedure.
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C00D106A: Cannot play the selected playlist
You have selected a playlist (Windows Media file with an .asx extension) that might require a later version of Windows Media Player.
Check to see if a later version of the Player is available on the Windows Media Download Center at the Microsoft Web site, and then install that version of the Player. Or, in the Player, on the Help menu, click Check for Player Updates, and then follow the instructions on your screen.
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C00D1074: Cannot play the file
Windows Media Player cannot play the file because the associated Windows Media metafile playlist does not contain any items.
A metafile is a file that contains information about other files. A Windows Media metafile playlist, a file with an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order. Metafiles are usually created by a content provider, such as an Internet radio station.
If you created the metafile, verify that it contains items. For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.
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C00D1076: Cannot play the file
Windows Media Player cannot play the file because the associated Windows Media metafile playlist contains too many nested playlists. A nested playlist contains another playlist, which in turn might contain another playlist, and so on.
A metafile is a file that contains information about other files. A Windows Media metafile playlist, which might have an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order. Metafiles are usually created by a content provider, such as an Internet radio station.
If you created the metafile, reduce the level of nesting. For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.
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C00D1090: Cannot play the file
Windows Media Player cannot play the file because the associated Windows Media metafile playlist does not contain any items, or the playlist is not valid for some other reason.
A metafile is a file that contains information about other files. A Windows Media metafile playlist, which might have an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order. Metafiles are usually created by a content provider, such as an Internet radio station.
If you created the metafile, verify that it contains items. For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.
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C00D10B6: Cannot play items in the playlist
Windows Media Player cannot play some or all of the items in the playlist (Windows Media file with an .asx file name extension) because it is nested. A nested playlist contains another playlist, which contains another playlist, and so on. The last playlist (the most nested one) does not contain any items.
If you created the playlist, you can either delete the most nested playlist or add items to it, and then try again.
If you encountered this error message after clicking a link on a Web page, the link might not be valid.
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C00D10BA: Cannot find the file
Windows Media Player cannot find the file. This error message usually indicates that the link from an item in the library to its associated digital media file is broken. Items in the library are links to digital media files that are stored on your computer, a network drive, a removable storage card, an Internet server, or another location. Links can be broken for one of the following reasons:
- A link to a temporary file from the Internet cache (for example, a file from the Temporary Internet Files folder) was added to the library and that file was later deleted.
- A link to a digital media file was added to the library and the file was later deleted.
To repair a link
Do one of the following:
- If you deleted or moved the file, replace it to its original location.
- If you moved the file, right-click the item in the library, click Error Details, and then type the new location of the file.
To delete a link
Do one of the following:
- Right-click the item in the library, click Error Details, and then select the Remove file from library check box.
- Right-click the item in the library, and then click Delete.
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C00D10CD: Cannot play the CD
Windows Media Player cannot play the CD. You might encounter this error message for the following reasons:
- The disc is dirty. Clean the disc, and then try again.
- The disc is damaged.
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C00D10D1: Cannot play the file
Windows Media Player cannot play the file (or cannot play either the audio or video portion of the file) because a required codec is not installed on your computer. You might encounter this error message for one of the following reasons:
For additional information about downloading codecs, see the Windows Media Player FAQ.
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C00D1163: A problem occurred with digital copyright protection
A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the DVD Troubleshooter in Windows Help. In the troubleshooter, click the "I receive a message about digital copy protection" option.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.
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C00D1167: A problem occurred with copyright protection
Windows Media Player cannot play this DVD because a problem occurred while configuring copyright protection. You might encounter this error message for one of the following reasons:
- Your DVD decoder software needs to be configured. If you have another DVD player program installed on your computer, play the DVD using that program, and then try playing the DVD in Windows Media Player again.
- There was a problem configuring your video card. Restart your computer, and then try again.
A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the DVD Troubleshooter in Windows Help.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.
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C00D1168: The system region does not match the decoder region
A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the DVD Troubleshooter in Windows Help.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.
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C00D116A: Cannot play DVD video
A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the DVD Troubleshooter in Windows Help.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.
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C00D116B: Cannot play DVD audio
A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the DVD Troubleshooter in Windows Help.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.
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C00D116E: Cannot play this portion of the DVD
The scene that you are trying to view has a parental rating higher than the rating that you are authorized to view. To view this scene, ask your computer administrator to modify the DVD parental control settings.
For more information about DVD parental control, see Windows Media Player Help.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.
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C00D1171: Cannot play DVD video
A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the DVD Troubleshooter in Windows Help. In the troubleshooter, click the "I receive a message about my screen resolution and color quality settings" option.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.
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C00D1176: Cannot find a CD recorder
Windows Media Player cannot burn (copy) the files because either it cannot find a CD burner (recorder), or Windows might not recognize it. Verify the connection between your computer and the burner. If the burner is connected properly, use the Add Hardware Wizard in Control Panel to install the appropriate driver file, and then try burning the files again.
For more information about the Add Hardware Wizard, see Windows Help.
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C00D1178: Windows Media Player might not support this file type on portable devices
Windows Media Player might not support the file that you are trying to synchronize (copy) to or play on the portable device. The following table lists the file types supported by Windows Media Player on most portable devices.
| File type (format) |
File name extension |
| Windows Media |
.asf, .wma, and .wmv |
| Moving Picture Experts Group (MPEG) Audio Layer-3 (MP3) |
.mp3 |
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C00D117A: Windows Media Player has encountered a problem with the portable device
One of the following problems might have occurred with your portable device:
- The storage card on the portable device is full. Free some space on the storage card, and then try synchronizing (copying) the files again.
- The portable device is not turned on. Turn on the device, and then try synchronizing the files again.
- A playlist or folder cannot be created on the portable device because the device does not support this function.
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C00D1194: Cannot open the specified URL
Windows Media Player cannot open the specified file because the Player is not configured to use the protocol that is specified in the URL. Windows Media Player supports the following protocols: multicast, UDP, TCP, and HTTP. Verify that Windows Media Player is configured to use all of these protocols.
To configure protocol settings
- On the Tools menu, click Options, and then click the Network tab.
- In the Streaming protocols area, select all the protocol check boxes.
After all protocols are enabled, try playing the file again. If you still cannot play the file, Windows Media Player does not support the protocol.
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C00D1196: Incorrect user name or password
The user name or password might be incorrect. To access a file that is located on a secure network, you must supply a user name and password for the network domain. Verify that the user name and password that you are using are spelled correctly and are recognized by the network domain. It is not sufficient to supply a user name and password for a local system account, which provides access to your computer but not to the network.
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C00D1197: Cannot play the file
Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:
- Your computer is not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.
- The path to the file is not valid. If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
- The server is not available (for example, the server is busy or not online). Try again later.
- Some network protocols in the Player are not enabled. Enable all network protocols, and then try again.
- The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.
To enable all network protocols
- On the Tools menu, click Options, and then click the Network tab.
- In the Streaming protocols area, select all the protocol check boxes.
To verify your proxy server settings
- On the Tools menu, click Options, and then click the Network tab.
- Verify your settings in the Streaming proxy settings area.
Note
- If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
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C00D1198: Cannot connect to the server
Windows Media Player cannot connect to the server hosting the content that you want to play. You might encounter this error message for one of the following reasons:
- The name of the server hosting the content is not valid. If you typed a Uniform Resource Locator (URL) address in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
- The server is not available (for example, the server is busy or not online). Try again later.
- The proxy server settings for Windows Media Player are not configured properly. Verify that your proxy server settings are correct.
To verify your proxy server settings
- On the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.
Note
- If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
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C00D1199: Cannot play the file
Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:
- The file type is not supported by the Player. For a list of file types (formats) that are supported by Windows Media Player, see Supported file types.
- The file type is supported by the Player, but the file was compressed by using a codec that is not supported by the Player.
- The file type is supported, but you are trying to play it in a way that is not supported by the Player. For example, you might have tried to drag a DVD file with a .vob extension from a DVD to the Windows Media Player icon. Or you might have tried to open a .vob file by clicking Open on the File menu.
- You are trying to play one part of a multipart file. Use a newsreader or other program to combine the files, and then try again.
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C00D119A: Cannot play the file
Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:
- A required codec is not installed on your computer. A codec is software that the Player uses to decompress a file before playing it.
Typically, the Player automatically downloads and installs required codecs as needed. However, the Player was unable to download and install the required codec for this file, most likely because a codec is not available for the content that you want to play, or because the Internet security settings for your browser are set too high and do not allow you to download the codec. Try adjusting your Internet security settings to allow codecs to be downloaded to your computer.
- The file that you are trying to play might not be supported by Windows Media Player. For a list of file types (formats) that are supported by Windows Media Player, see Supported file types.
To allow codecs to be downloaded to your computer
- In Control Panel, click Internet Options.
- Click the Security tab, and then click Internet.
- In the Security level for this zone area, click Default Level.
The security level is set to Medium.
For more information about setting Internet security levels, see Windows Help.
Notes
- Microsoft Internet Explorer does not have to be set as your default browser to download codecs or for Windows Media Player to function properly.
- You must be logged on as an administrator or a member of the Administrators group to complete this procedure.
- If you are unable to play the file after completing this procedure, restart your computer, and then try to play the file again.
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C00D119C: Cannot delete the playlist
Windows Media Player can delete digital media files in a playlist folder, but cannot delete other types of files. Non-digital media files in a playlist folder do not appear in Windows Media Player.
If non-digital media files are stored in a playlist folder, the playlist cannot be deleted. Use My Computer to locate the folder where the playlist that you want to delete is stored, and then delete or move the non-digital media files from it. After you remove the non-digital media files from the playlist folder, you can delete the playlist.
It is recommended that you store only digital media files in playlist folders to avoid this problem.
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C00D119D: Cannot play this file
Windows Media Player cannot play this file because the associated Windows Media metafile playlist is not valid.
A metafile is a file that contains information about other files. A Windows Media metafile playlist, a file with an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order. Metafiles are usually created by a content provider, such as an Internet radio station.
If you created the metafile, verify that it contains items. For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.
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C00D119F: Cannot burn files to CD
Windows Media Player cannot burn (copy) the selected files to the CD. To fix the problem, do one or more of the following, and then try again:
- Verify that the CD burner (recorder) is connected properly.
- Clean the disc and verify that it is not damaged.
- Try a different brand of blank discs.
- If another program is currently burning files to the CD, wait until the burning process is complete.
- Quit other programs that might be using the CD burner.
- Restart Windows Media Player.
- Restart your computer.
- Select a slower recording (write) speed for the CD burner.
- Use the Windows Error-checking tool to check for file system errors and bad sectors on your hard disk. For more information about the Error-checking tool, see Windows Help.
To select a slower recording speed
- On the Tools menu, click Options, and then click the Devices tab.
- In Devices, double-click the CD burner, and then click the Recording tab.
- In the write-speed list, select a slower speed.
If the problem persists, the burner might be malfunctioning. For troubleshooting information, see the documentation that came with the burner.
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C00D11A9: Cannot burn or synchronize the file
Windows Media Player cannot burn or synchronize (copy) the file because the license or device prohibits it.
Protected files (also known as licensed files) are digital media files that are secured with a license to prevent unauthorized distribution and playback. The license can specify how you can use the file; for example, a license can specify whether you can burn the file to a CD or synchronize the file to a portable device. The terms of the license are specified by the person or company that provided the file.
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C00D11AB: Cannot burn files to CD
Windows Media Player cannot burn (copy) the selected files to the CD. To fix the problem, do one or more of the following:
- Clean the disc and verify that it is not damaged.
- Select a slower recording (write) speed for the CD burner (recorder).
- Try a different brand of blank discs.
- Quit other programs.
To select a slower recording speed
- On the Tools menu, click Options, and then click the Devices tab.
- In Devices, double-click the name of the CD burner (recorder), and then click the Recording tab.
- In the write-speed list, select a slower speed.
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C00D11AE: Cannot burn files to CD
Windows Media Player cannot burn (copy) the selected files to the CD. To fix the problem, do one or more of the following, and then try again:
- Clean the disc and verify that it is not damaged.
- Verify that the CD burner (recorder) is connected properly.
- Quit other programs that might be using the burner.
If the problem persists, the burner might be malfunctioning. For troubleshooting information, see the documentation that came with your burner.
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C00D11B0: Cannot perform the requested action
Windows Media Player cannot perform the requested action. You might encounter this error message for one of the following reasons:
- The server is not available (for example, the server is busy or not online). Try again later.
- Your computer does not have sufficient resources, such as enough free memory or a fast enough processor. Quit other programs, and then try again. If the problem persists, you might need to upgrade your computer.
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C00D11B3: Encountered a network error
Windows Media Player cannot play the file because the Player encountered a network error. You might encounter this error message for one of the following reasons:
- The server is not available (for example, the server is busy or not online). Try again later.
- You are not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.
- The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.
To verify your proxy server settings
- On the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.
Notes
- If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
- If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult your Internet service provider (ISP) or network administrator.
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C00D11B6: Cannot play the file
Windows Media Player cannot play the file. A network firewall might be preventing the Player from opening the file by using the User Datagram Protocol (UDP) transport protocol. To play this file, try opening the file without specifying UDP.
When you enter a URL in the Open URL dialog box and the path begins with "mmsu:" or "rtspu:", you are instructing the Player to open the file using the UDP transport protocol. Try entering the path using a different transport protocol (for example, "mms:" or "http:").
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C00D11BA: Cannot play the file
Windows Media Player cannot play the file because there is a problem with your sound device, such as a sound card or sound controller. You might encounter this error message for one of the following reasons:
- Your sound device is in use by another program. Quit other programs that might be using your sound device, and then try to play the file again.
- Your sound device requires an updated driver. To determine if an updated driver is available, see the Windows Update Web page at the Microsoft Web site, or see the sound device manufacturer's Web site.
- The selected sound device does not support Secure Audio Path (SAP). If you have multiple sound devices installed on your computer, try using a different one.
- Your sound device is not functioning properly. To troubleshoot the problem, see the Sound Troubleshooter in Windows Help or refer to your sound device's documentation.
- You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again.
To use a different sound device
- On the Tools menu, click Options, and then click the Devices tab.
- Double-click Speakers, and in Audio device to use, click a different device.
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C00D11BB: Cannot play the file
Windows Media Player cannot play the file because the specified protocol is either not supported by the Player or not supported by the server.
If you encountered this error by clicking a link on a Web page, the link might not be valid.
If you encountered this error by typing a Uniform Resource Locator (URL) in the Open URL dialog box, try opening the file by using a different transport protocol (for example, "http:" or "rtsp:").
A list of protocols that are supported by the Player and the correct syntax follows:
- mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
- http://server/filename
- rtsp://server/filename
- mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)
If Windows Media Player supports the protocol and you still cannot play the content, verify that the Player is configured to use all of its supported protocols.
To configure protocol settings
- On the Tools menu, click Options, and then click the Network tab.
- In the Streaming protocols area, select all the protocol check boxes.
Note
- The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.
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C00D11BD: Cannot play the file
Windows Media Player cannot play the file because the specified protocol is not supported.
If you encountered this error by typing a Uniform Resource Locator (URL) in the Open URL dialog box, try using a different transport protocol (for example, "mms:") to open the file.
If you encountered this error by clicking a link on a Web page, the link might not be valid.
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C00D11BE: Cannot play the file
Windows Media Player cannot play the file because there are no streaming protocols selected for the Player to use. Select one or more protocols, and then try again.
To select a streaming protocol
- On the Tools menu, click Options, and then click the Network tab.
- In the Streaming protocols area, select one or more protocol check boxes.
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C00D11BF: Cannot switch to full screen
Windows Media Player cannot switch to full screen. You might encounter this error message for one of the following reasons:
- The Windows display settings are not configured to support full screen. In the Display Control Panel item, try setting Hardware acceleration to Full. For more information about display settings, see Windows Help.
- You do not have the latest version of Microsoft DirectX installed. To install the latest version of DirectX, see the Microsoft DirectX Downloads Web page or the Windows Update Web page at the Microsoft Web site.
- Your video device might require an updated driver. To determine if an updated driver is available, see the Windows Update Web page at the Microsoft Web site, or see the video device manufacturer's Web site.
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C00D11C0: Cannot play the file
Windows Media Player cannot play the file because a network problem occurred. You might encounter this error message for one of the following reasons:
- Your computer is not connected to the local area network (LAN) or Internet. Connect to the network or Internet, and then try again.
- The path to the file is not valid. If you typed a Uniform Resource Locator (URL) address in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
- The server is not available (for example, the server is busy or not online). Try again later.
- Some network protocols in the Player are not enabled. Enable all network protocols, and then try again.
- The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.
To enable all network protocols
- On the Tools menu, click Options, and then click the Network tab.
- In the Streaming protocols area, select all the protocol check boxes.
To verify your proxy server settings
- On the Tools menu, click Options, and then click the Network tab.
- Verify your settings in the Streaming proxy settings area.
Notes
- If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
- If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult with your Internet service provider (ISP) or network administrator.
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C00D11C4: Cannot find the proxy server
Windows Media Player cannot play the file because it cannot find the network proxy server. The proxy server settings for the Player might not be configured properly, or the server might be temporarily unavailable. Verify that your proxy settings are correct, and then try again later.
To verify your proxy server settings
- On the Tools menu, click Options, and then click the Network tab.
- Verify your settings in the Streaming proxy settings area.
Note
- If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
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C00D11C7: Cannot play, burn, or synchronize the file
Windows Media Player cannot play, burn, or synchronize the file because a required codec is not installed on your computer. You might encounter this error message for one of the following reasons:
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C00D11C9: Cannot burn files to CD
Windows Media Player cannot burn (copy) the fil | | |
