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Windows Media Player 10 Privacy Statement
Last Updated: November 2004

At Microsoft, we're working hard to help protect your privacy, while delivering software that brings you the performance, power, and convenience you desire in your personal computing. This privacy statement explains many of the data collection and use practices of Windows Media Player 10 ("Windows Media Player"). This privacy statement focuses on features that communicate with the Internet, and is not intended to be an exhaustive list. It does not apply to other online or offline Microsoft Web sites, products, or services.

Windows Media Player enables you to access and enjoy music and video from the Internet, both on your personal computer and on a wide variety of portable media players. Windows Media Player provides easy access to features provided by Internet-based online stores, many of which are provided by third parties (that is, companies other than Microsoft). This privacy statement describes how Windows Media Player interacts with these online stores.

An online store provides custom features that extend Windows Media Player. These features are provided by software installed on your computer by your online store. In addition to its role in the individual features described below, the online store’s software may run whenever you play, transfer, or burn content from that store, whenever you connect to or synchronize to a portable device, and any time that Windows Media Player is idle. At these times, your online store's software may ask you for information or may collect information automatically from your computer, such as the identity of the music you are currently playing. The use of this information will be subject to the online store’s privacy practices.

To help you make an informed choice right from the start, the first time you launch Windows Media Player you will be asked to set some important privacy options. To access those options later, in Windows Media Player, on the Tools menu, select Options and click the Privacy tab. To learn more about this per user "first run" privacy experience, please see the "More information about privacy options" section in Windows Media Player Help.

Windows Media Player does not request contact information such as your name, address, or phone number. However, there are occasions when Windows Media Player transmits unique, computer-specific information across the Internet, either to Microsoft or to an online store. Features that do this are described in this privacy statement. In addition, the software provided by an online store may collect and transmit personal information to that store; this would be described in the privacy statement for the online store.

The following topics are covered in this privacy statement:

Collection and Use of Information About Your Computer

The privacy details discussed below disclose what information is collected and how it is used by Microsoft. Windows Media Player contains Internet-enabled features that automatically collect certain standard information from your computer ("standard computer information") along with information needed for a specific feature and send it to Microsoft or to an online store operated by a third party. Standard computer information includes information such as your IP address, operating system version, Windows Media Player version, a code that identifies the manufacturer of your computer, and your regional and language settings. In a few specific cases described below, standard troubleshooting data is also sent to help Microsoft identify recurring problems. Standard troubleshooting data includes information such as your time-zone and language settings, Windows Media Player and DRM version, the proxy configuration setting, a randomly generated session ID, and information about the last error code. Communications with third party or Microsoft Internet services may include a cookie that is unique to your computer.

Feature-specific information is discussed in more detail in the sections below.

Information that is sent to Microsoft will be used to provide the feature or service you have requested. Microsoft may track this information for statistical purposes. Except as described in this statement, information you provide will not be transferred to third parties without your consent. We occasionally hire other companies to provide limited services on our behalf, such as packaging, sending and delivering purchases and other mailings, answering customer questions about software or services, processing event registration, or performing statistical analysis of our services. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose. Information that is collected by or sent to Microsoft may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries, or agents maintain facilities.

If you do not want Windows Media Player to access the Internet:
  • On the File menu, click Work Offline.

In an enterprise environment, an administrator can configure group policy to prevent the Windows Media Player from accessing the Internet.

Note: A number of features of Windows Media Player are unavailable when working offline, such as the online store services, the Guide feature, playback of streaming media, and gathering related media information for your content. The Work Offline setting affects Internet Explorer and will therefore affect other software that may be using Internet Explorer to access the Internet such as Microsoft Outlook and third party applications.

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Cookies

Some of the features in this software use cookies in conjunction with an associated Web site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. A cookie is uniquely assigned to you and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a Web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the associated Web site or other Web sites you visit.

WindowsMedia.com Cookie

WindowsMedia.com is a Web site operated by Microsoft. A cookie will be sent to WindowsMedia.com whenever Windows Media Player communicates with a server at WindowsMedia.com (for example, when you select the Guide feature, or when Windows Media Player requests supplemental CD or DVD information). The cookie allows WindowsMedia.com to personalize your WindowsMedia.com experience. The cookie also contains a unique identifier that allows WindowsMedia.com to generate anonymous visitor statistics. This identifier is not the same as the Player ID described in the Communication with Streaming Media Servers section and does not contain any personally identifiable information. For more information about this cookie, please see the WindowsMedia.com privacy statement.

Online Store Cookie

Online stores may place cookies on your computer. If the online store you are using is provided by a third party, the use of this cookie will be subject to the third party's privacy practices.

Other Cookies You May Encounter

Streaming media servers you connect with may also establish cookies on your computer. What data is stored in these cookies and how that data is used is determined by the content provider. Please contact the content provider for further information regarding these cookies.

Controlling Cookies

It is possible to block the creation and transfer of cookies by using Internet Explorer. If you decide to block one or more cookies, the Web sites that use them may not function correctly.

To prevent all cookies from being stored on your computer:
  1. In Internet Explorer, on the Tools menu, click Internet Options, and then click the Privacy tab.
  2. Move the slider up to Block All Cookies. On this setting, Web sites will not be able to store cookies on your computer.

Note: Blocking all cookies is an extreme action to take. The next two Internet Explorer privacy levels, High and Medium High, may be more suitable. In addition, it is possible to block a cookie for a specific site via the Internet Explorer Privacy tab. Please see Internet Explorer Help for more information.

To access the Internet Explorer Privacy tab directly from Windows Media Player:
  1. On the Tools menu, click Options.
  2. On the Privacy tab, click Cookies.

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Windows Media Player Features

Online Stores

Windows Media Player allows you to select your online store from a list of available stores. In some cases, Windows Media Player will have been installed with an online store already selected for you, but you are free to select a different online store at any time. When you select an online store, you will get access to new features that may enhance your playback experience. These features may include more information about the content you're playing or viewing and opportunities to purchase music and/or other content. Unless you are working offline, some of the features of Windows Media Player will communicate with your current online store, as described below. See What Happens When There Are No Online Stores for additional information on the behavior of Windows Media Player if you are in a locale in which there are no online stores.

Feature Tabs

The Windows Media Player features are accessed through a set of tabs in the display window. The tabs for the current online store are located in the upper-right side of the Windows Media Player display. The number of tabs and their titles may vary from one online store to another.

In addition to the online store tabs, Windows Media Player offers a uniform set of tabs for managing your music or video content on the left side of the Windows Media Player display window. These include the Now Playing, Library, Rip, Burn, Sync, and Guide tabs. When you select one of these tabs, information may be sent to your online store or to Microsoft, as described in more detail below.

Player Initialization

Whenever Windows Media Player starts up, a message is sent to WindowsMedia.com to obtain the current list of online stores available in your locale. This startup message contains the standard computer information described earlier.

Online Store Selection

You can use the drop-down display on the right side of the online store area to select a new online store. When you select an online store, a message is sent to a server at the company that operates the online store in order to determine which services it offers. This message contains standard computer information. Windows Media Player uses the information that is returned to customize the online store tabs that are displayed in Windows Media Player.

Not all online stores provide the same features. For example, online music stores have different functionality than other online stores. If your active online store is not a music store and Windows Media Player needs to access an online music store for a particular feature (such as displaying additional information about a CD that you are playing), it will access the last online music store you used.

Online Store Tab Selection

If you click any of the tabs in the online store area (on the upper-right of Windows Media Player), a request containing standard computer information will be sent to a server at the company that operates that online store. The resulting information will be displayed by the Windows Media Player in the selected tab. If your online store requests any data from you or collects any additional information automatically during this process, this data will be subject to the online store's privacy practices.

Info Center View

If you are playing music, you may choose to enable the Info Center View, which is off by default. When you enable the Info Center View, and whenever you select the Now Playing tab with Info Center View enabled, an information request will be sent to your online store. This request will contain standard computer information and information about the currently playing song. The resulting information from your online store will be displayed in the Now Playing tab. If your online store requests any data from you or collects any additional information automatically during this process, this data will be subject to the online store's privacy practices.

If you have not enabled the Info Center View, the Now Playing tab will display visualizations or a blank window.

Download Optional Components

Menu items within the Now Playing tab and in the main Player menu allow you to download new visualizations, plug-ins, device drivers, and skins for Windows Media Player. If you select these menu items, a Web page request is sent to a server at WindowsMedia.com. This request contains standard computer information. The resulting Web page, which provides instructions on downloading the desired components, will be displayed in a new window by your default browser. For additional information, see the WindowsMedia.com privacy statement.

Buy CD

If you select the Buy CD menu item on the Now Playing tab, a request containing standard computer information and an ID identifying the selected CD will be sent to a server at your online music store. The resulting information will be displayed in the music tab for your online store. If your online store requests any data from you or collects any additional information automatically during this process, this data will be subject to the online store's privacy practices.

More Info Button

If you click the More Info button in the Library tab, a request is sent to your online music store. This request will contain standard computer information and information about the currently playing selection. The resulting information from your online music store will be displayed in a new pane within the Library tab. If your online store requests any data from you or collects any additional information automatically during this process, this data will be subject to the online store's privacy practices.

View Album Info

If you click the View Album Info button in the Rip tab, a request is sent to your online music store. This request will contain standard computer information and information about the currently playing selection. The resulting information from your online music store will be displayed in a new pane in the Rip tab. If your online store requests any data from you or collects any additional information automatically during this process, this data will be subject to the online store's privacy practices.

Find Album Info

You can use the Find Album button on the Rip tab, or the Find Album right-click menu item for any selected album or track, to request additional album information from WindowsMedia.com. This request contains standard computer information plus information on the currently playing selection. The resulting information page will be displayed in a new pane on the current tab. For additional information on its privacy practices, see the WindowsMedia.com privacy statement.

Edit Album or Track Info

If you click the Edit button in a Find Album Info display, or select the Edit right-click menu item for any selected album or track, Windows Media Player will allow you to edit the album or track information that is maintained in your library. If the Update music files by retrieving media info from the Internet option is set and you are online, Windows Media Player will periodically contact WindowsMedia.com in order to update the information in your library for tracks with only partially complete information. When this occurs, Windows Media Player will send all the information it has in your library about such a track so that WindowsMedia.com can recognize the track and return any additional information that is available. Any information that you have changed or added to your library about tracks or albums will be sent to WindowsMedia.com and will be stored there and made available to other users requesting information for the same track or album. Consequently, you should not make any changes that you would not want other users to see.

Updating the Library feature is explained more fully in Enhanced Playback of Digital Music Files below.

What Happens When There Are No Online Stores

The Buy CD, Info Center, More Info, and View Album Info features all send information requests to your online music store. If you are in a locale with no online stores, these features will send Web page requests to WindowsMedia.com. For additional information on its privacy practices, see the WindowsMedia.com privacy statement.

Guide Tab

The Guide tab in the Windows Media Player is a Web page provided by WindowsMedia.com, a Web site operated by Microsoft. The media information, previews, downloads, and other content that you see in the Guide come directly from WindowsMedia.com and its partner sites. Other services provided by WindowsMedia.com include Windows Media Player updates and download support for codecs, skins, and visualizations.

When you click the Guide tab, a Web request is sent to WindowsMedia.com. This request contains standard computer information, including a code which identifies the manufacturer of your computer. This allows WindowsMedia.com to customize your experience with manufacturer-specific content that may be of interest to you. For example, the Guide may include special promotions or upgrades designed for your system.

For additional information on its privacy practices, see the WindowsMedia.com privacy statement.

Help Menu

Several of the selections in the Windows Media Player Help menu send Web page or information requests to Microsoft. These requests contain standard computer information.
  • Windows Media Player Online. Opens your default browser to a Web-based Help page at Microsoft.com.
  • Check for Player Updates. Launches the Windows Media Player installer, which sends an information request to a Microsoft Web site for updates. This request contains standard computer information including the version of your current Windows Media Player. If an update is found, you will be prompted that an update is available and, if you consent, the new software will be downloaded from Microsoft and installed on your computer.
  • View Privacy Statement. Opens your default browser to the Microsoft.com Web page containing this privacy statement.
  • Troubleshooting. Opens your default browser to a troubleshooting Web page at Microsoft.com.

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Communication with Streaming Media Servers

Windows Media Player allows you to play back content that is streamed to you over a network. To provide this service, it is necessary for Windows Media Player to communicate with a streaming media server. These servers are typically operated by non-Microsoft content providers, and are not under Microsoft's control.

During playback of streaming media, Windows Media Player will send a log to the streaming media server or other Web server(s) if the streaming media server requests it. Typically, content providers generate statistics from the logs to help them improve the quality of their service. Other uses include billing and advertisement tracking. The content provider may instruct Windows Media Player to simultaneously forward the log to additional sites. It is the responsibility of the content provider to disclose to you whether the logs are shared with third parties and how the logs are used.

The log includes such details as: connection time, IP address, operating system version, Windows Media Player version, Player identification number (Player ID), date, protocol, and so on. The purpose of the Player ID is to allow content providers to identify your connection. If a unique Player ID is sent, content providers will have the ability to correlate the information in your logs over multiple sessions. To protect your privacy, by default Windows Media Player will send an anonymous Player ID, which is comprised of two components: a well known static value and a randomly generated number that changes each time you request content from a streaming media server.

Some content providers may require you to send them a unique Player ID in order to access their content or services. To send a unique Player ID:
  1. On the Tools menu, click Options.
  2. On the Privacy tab, select the Send Unique Player ID to Content Providers check box.

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Enhanced Playback of CDs and DVDs

To enrich your experience when playing CDs and DVDs or ripping CDs, Windows Media Player can download and display related media information about your content, such as the album title, album art, song title, DVD title, artist, composer, and other information. When you insert a CD or DVD, Windows Media Player displays related media information that is stored in your library. If it finds none, it sends an information request to WindowsMedia.com. This request contains standard computer information and an identifier for the CD or DVD. Windows Media Player will store the resulting information in your library for future use. This information can be displayed even when you are offline. Related media information may not be available in your local language.

To prevent Windows Media Player from requesting related media information for CDs and DVDs from WindowsMedia.com, and to prevent your Windows Media Audio files that have been copied from CDs from being updated:
  1. On the Tools menu, click Options.
  2. On the Privacy tab, clear the Update music files by retrieving media info from the Internet check box.

This setting does not affect your online music store.

To remove the related media information stored in your library:
  1. On the Tools menu, click Options.
  2. On the Privacy tab, click Clear Caches.

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Enhanced Playback of Digital Music Files

Like the enhanced playback of CDs and DVDs described above, Windows Media Player can download and display related media information for digital music files (for example, WMA and MP3 files) that you are playing on your computer. Before accessing the Internet, Windows Media Player first checks if the related media information is already stored in your library or in the digital media file itself. If related information is in either of these places, the stored information is displayed.

If the related media information is not already stored in your library or in the file, Windows Media Player sends an information request to WindowsMedia.com in an attempt to identify the file's content. This request contains standard computer information plus information about the digital music file. If related media information is found for the content, it will be downloaded to your computer and stored in your library. Storing the information in your library allows it to be displayed even when you are offline.

The digital media file itself may also get updated with missing related media information. For example, if your digital music file has the artist name, but not the album name, Windows Media Player will add the album name to the file. Windows Media Player will also add album art, if it is available, to the appropriate music folder. Related media information may not be available in your local language.

Retrieving and updating related media information will also occur when:
  • Using the library for the first time after updating Windows Media Player
  • Adding files to your library by searching your computer
  • Adding files to monitored folders, such as My Music
  • Selecting the Process Media Info Now menu item from the Windows Media Player Tools menu.

To prevent Windows Media Player from retrieving related media information from WindowsMedia.com and updating your digital music files:
  1. On the Tools menu, click Options.
  2. On the Privacy tab, clear the Update music files by retrieving media info from the Internet check box.

Windows Media Player supports other options that control the updating and overwriting of related media information. For more information:
  1. On the Tools menu, click Options.
  2. On the Library tab, examine the options for automatically updating the media information for files.

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Microsoft Digital Rights Management

Windows Media Player uses Microsoft Digital Rights Management (DRM) technology to preserve the rights of content owners who protect their music or video products in this manner. You must have a DRM license in order to play protected content.

If you acquire protected content from a music or video service, you may receive the associated license at the same time. If not, when Windows Media Player tries to use a protected file that does not have a current license, Windows Media Player will attempt to acquire the license for you. This can be done through your online store, or directly from a license server on the Internet.

License Acquisition

If there is an online store associated with the protected file, software installed on your computer by the online store may obtain the license before you play the content. If this software requests any data from you or collects any additional information automatically, this data will be subject to the online store's privacy practices.

If the online store did not supply a license, or if the protected content is not associated with any of your online stores, Windows Media Player will request a license directly from a license server on the Internet. The license server's Web address is specified in the protected file; most license servers are operated by companies other than Microsoft. When requesting a license, Windows Media Player will provide the license server standard computer information, an ID for the music or video file, the action you have requested (such as play or burn), information about the DRM components on your computer such as their revision and security levels, and a unique identifier for your computer. The unique identifier is used only to generate a license for your computer and, because it is enclosed in an encrypted license request, is not available to the license server in a way that uniquely identifies you or your computer.

By default, Windows Media Player will automatically attempt to acquire a license silently unless the license server requires some input from you (such as registration information or a fee). You can turn off automatic license acquisition. If you do so, you will be prompted to obtain a license for any new content that requires one. To prevent Windows Media Player from acquiring licenses automatically, do the following:
  1. On the Tools menu, click Options.
  2. On the Privacy tab, clear the Acquire licenses automatically for protected content check box.

Please note that this setting does not affect license acquisition from online stores.

License Backup and Restore Service

You can back up your content licenses as often as you wish. No information is sent to Microsoft when you perform a backup. You are simply copying your DRM license database files from your computer to another location that you choose.

The license restore service allows you to restore your backed-up content licenses to your rebuilt or replacement computer a limited number of times. Each time you request restoration of backed up licenses to a new or rebuilt computer, a key file that uniquely identifies your new computer is sent to Microsoft along with the key file that was saved with your backed up licenses from your old computer. Standard computer information and standard troubleshooting data are also sent to Microsoft. The key files are used to unlock your licenses from your old computer and to re-lock, or re-key them to your new computer.

The license restore service also counts the number of times that a restore is attempted for your licenses. If you exceed the limit of reasonable restore operations, the service will not process any further restore attempts.

When you restore your licenses, it may be necessary to first upgrade some of the DRM components on your computer. If the upgrade is required, it will be performed as part of the license restore process; you will not be prompted to accept the upgrade.

To back up the licenses on your current computer:
  1. On the Tools menu, click ManageLicenses.
  2. Choose an appropriate backup location for your licenses. This could be a file on your computer or on another computer or on removable media.
  3. In the Manage Licenses dialog box, click Back Up Now.

To use the restore service on a new computer:
  1. On the Tools menu, click Manage Licenses.
  2. Specify the location of the previously backed up licenses. This could be a file on your computer or on another computer or on removable media.
  3. In the Manage Licenses dialog box, click Restore Now.
  4. Follow the instructions on your screen.

License Migration Service

Microsoft also provides a service that lets you move your own secure content (for example, protected copies of music from your own CDs), to another computer. If you try to play such content on a different computer, Windows Media Player will open your default browser and send a Web page request to a License Migration server at Microsoft. The request will contain standard computer information, a unique ID for the computer that originally protected this content, plus information that identifies your new computer. Unless the migration limit has been reached, a new license will be returned that enables use of the content on your new computer. Microsoft keeps track of the number of migration licenses granted for content that was first licensed on your original computer and allows a limited number of license migrations.

Player Revocation

If the security of your version of Windows Media Player is compromised, owners of secure content may request that Microsoft revoke the right of the Player to copy, display, and/or play secure content. Revocation does not alter the ability of Windows Media Player to play unprotected content. A list of revoked software can be sent to your computer whenever you acquire a license. If Windows Media Player has been added to the revocation list, it will not be able to play secure content until you update the Player to a more recent and secure version.

Device Revocation

If security problems are found with portable players that support Microsoft DRM, the device manufacturers or content owners may ask Microsoft to revoke the ability of these devices to play protected content. If this occurs, your device will not be able to obtain new licenses; however, protected content that already plays on your device will still play. Contact your device manufacturer for further information.

Security Upgrade

Music or video owners who choose to protect their content with Microsoft DRM may also require you to upgrade the DRM components on your computer before accessing their content. When you attempt to play content that requires a DRM upgrade, Windows Media Player will notify you and ask for your consent before the DRM upgrade is downloaded. If you decline the upgrade, you will not be able to access content that requires the DRM upgrade; however, you will still be able to access unprotected content and secure content that does not require the upgrade.

If you accept the upgrade, Windows Media Player will send a request to a Microsoft server containing standard computer information, standard troubleshooting data, information about the DRM components on your computer, such as their revision and security levels, and a unique identifier for your computer that is based on your hardware configuration. The Microsoft server uses this identifier to return a unique DRM upgrade for your computer, which will then be installed by Windows Media Player.

Setting the Clock on a Portable Media Player

Many portable media players contain an internal clock that allows content providers to issue licenses based on a date or time. You can configure Windows Media Player so that it automatically sets the clock on your portable media player whenever the portable player is connected to your computer. To set the clock on a portable player, Windows Media Player first sends a time inquiry to a server at WindowsMedia.com. This inquiry contains standard computer information, standard troubleshooting data, and a request for the current time.

To configure Windows Media Player to set the clock on a portable media player:
  1. On the Tools menu, select Options.
  2. On the Privacy tab, select Set clock on devices automatically.

When this option is set, then for both automatic sync and manual transfer, Windows Media Player will set the clock before the first sync after a device is connected.

When this option is disabled during an automatic sync, Windows Media Player will not set the portable player’s clock. This may cause errors when synchronizing content to the portable player if there are licenses that depend on an accurate time of day setting.

When this option is disabled during a manual sync, Windows Media Player will ask if you want to set the clock on the portable media player. If you consent, the clock will be set before content is transferred to the portable player. If you say no, the clock will not be set.

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Automatic Windows Media Player Updates

To provide you with the latest features and improvements, Windows Media Player will periodically check a Microsoft Web site for updates. An update verification request contains standard computer information, as defined previously. If an update is found, you will be prompted that an update is available and, if you consent, the new software will be downloaded from Microsoft and installed on your computer.

If you do not want Windows Media Player to check for updates:
  • On the File menu, click Work Offline.

In an enterprise environment, an administrator can configure group policy to prevent Windows Media Player from accessing the Internet.

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Automatic Codec Download

By default, if a compression/decompression algorithm (codec) required for playback of a piece of content (that is, the piece of software that decodes a specific kind of compressed content) is not on your computer, Windows Media Player will silently download it from a Microsoft server if you are connected to the Internet and the codec is available. The request contains standard computer information and an ID that identifies the required codec.

If you want Windows Media Player to prompt you before downloading codecs:
  1. On the Tools menu, click Options.
  2. On the Player tab, clear the Download codecs automatically check box.

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Usage History

In order to make it easier for you to find frequently played content, Windows and Windows Media Player keep track of local files and Web-based content you have recently accessed when you use the File menu and Open URL dialog box. If you share your computer, you may not want others to see this information.

To clear the information in the File / Open URL dialog box, and prevent this information from being saved and displayed:
  1. On the Tools menu, click Options.
  2. On the Privacy tab, clear the Save file and URL history in the Player check box.

If you just want to clear this information:
  1. On the Tools menu, click Options.
  2. On the Privacy tab, click Clear History.

To clear the list of recently accessed files in the File menu when you use the Open URL dialog box:
  1. Right-click the Windows Start menu and click Properties.
  2. On the Start Menu tab, click Customize.
  3. On the Advanced tab, click Clear List.

To improve performance, Windows Media Player stores information about the devices that connect to it in a cache. In addition, Windows Media Player can create a "partnership" between the Player and any portable device. This partnership specifies what content in your library will be synchronized to your device automatically or manually.

You can clear all cached device information and all synchronization partnership information by disconnecting the device(s) from your computer, and then clicking the Clear Caches button.
  1. On the Tools menu, click Options.
  2. On the Privacy tab, click Clear Caches.

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Customer Experience Improvement Program

You have the option of joining the Microsoft Customer Experience Improvement Program to improve the quality, reliability, and performance of Microsoft software and services. If you decide to participate, we will collect anonymous information about your hardware configuration and how you use our software and services so that we can identify trends and usage patterns. We will not collect your name, address, or any other contact information. You will not be asked to complete any surveys, no salesperson will call, and you can continue working without interruption.

To participate in this program:
  1. On the Tools menu, click Options.
  2. On the Privacy tab, click the I want to help make Microsoft software and services even better by sending Player usage data to Microsoft check box.

Read more about the Customer Experience Improvement Program.

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Changes to the Privacy Statement

We may occasionally update this privacy statement. When we do, we will revise the "last updated" date at the top of the privacy statement. We encourage you to periodically review this privacy statement to be informed of how Microsoft is protecting your information.

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Contact Information

Microsoft welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by using our web form.

Microsoft Privacy
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052

To find contact details for the Microsoft subsidiary or affiliate in your country or region, see Microsoft Worldwide.

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