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Troubleshooting Windows Media Player 10 If you have a question about using Windows Media Player 10, there are several resources available to assist you.Browse this list to see the most popular troubleshooting questions. Use these options to quickly find answers to other common questions. These resources are free. Use these options to obtain personal assistance from Microsoft or your computer manufacturer. These resources may require you to pay a fee for assistance.
Most Popular QuestionsThe following list includes some of the most frequently asked troubleshooting questions. For answers to other questions, see the Self-Help Options.
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Self-Help OptionsBefore you contact Microsoft or your computer manufacturer for support, try using one or more of the following self-help resources. These resources are free.Search for relevant topics in Windows Media Player Help. (You can also access Help by starting the Player and pressing F1.) Learn how to accomplish common tasks, such as burning and ripping CDs, organizing your digital media collection, and more. Browse frequently asked questions. Learn more about common error messages. Learn how to ask other users for assistance. See the Player system requirements and known issues. Search for Player-related Knowledge Base articles. Browse the Media Advice column or submit a question to be answered in a future column.
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Technical Support OptionsIf you are not able to resolve your problem by using the Self-Help Options, you might be able to obtain telephone or e-mail assistance from Microsoft or your computer manufacturer. These resources may require you to pay a fee for assistance.
Support from Your Computer ManufacturerIf Windows Media Player 10 came preinstalled on your new computer, contact your computer manufacturer for technical support.
Support from MicrosoftIf you downloaded Windows Media Player 10 from the Microsoft Web site, contact Microsoft for technical support.Find Microsoft support options in the United States. Find Microsoft support options in Canada. Find Microsoft support options in other regions.
TTY/TDD Users
The following table lists the available Microsoft text telephone (TTY/TDD) services for each region. These numbers are for teletype/telecommunication devices for the deaf.
For a list of standard telephone support numbers for your region, see the links in the preceding "Support from Your Computer Manufacturer" and "Support from Microsoft" sections.
| In this region | Use this TTY/TDD telephone number or page |
|---|
Washington State
| (425) 635-4948
| United States
| (800) 892-5234
| Canada
| (905) 568-9641
| All other regions
| International Support
|
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