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Troubleshooting Windows Media Player 11 for Windows XP If you have a question about using Windows Media Player 11 for Windows XP, the following resources are available to assist you. If you are using Windows Media Player 10, see Troubleshooting Windows Media Player 10 instead.Browse this list to see the most popular troubleshooting questions. Use these options to quickly find answers to other common questions. Use these options to obtain personal assistance from Microsoft and other companies.
Most Popular QuestionsThe following list includes some of the most frequently asked troubleshooting questions. For answers to other questions, see the Self-Help Options.
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Self-Help OptionsBefore you contact Microsoft, try using one or more of the following self-help resources.Help Documentation Search for relevant topics in Windows Media Player Help by starting the Player and pressing F1. Learn how to accomplish common tasks in Windows Media Player 11 for Windows XP, such as burning and ripping CDs, synchronizing songs to portable music players, downloading music and videos from online stores, and more. Browse frequently asked questions about the Player. Learn how to ask other Windows Media Player users for assistance. Review the Windows Media Player 11 for Windows XP system requirements and known issues. Search for Player-related Knowledge Base (KB) articles. Browse the Media Advice column or submit a question to be answered in a future column.
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Technical Support OptionsSupport for Windows Media PlayerThe technical support options for Windows Media Player 11 for Windows XP vary by country/region.
| Product name | Windows Media Player 11 for Windows XP |
|---|
OEM distributed
| If your product came installed with a new computer or device, the manufacturer provides technical support and assistance for this software. Please contact your manufacturer directly for support.
| Web downloads
| If you downloaded the product from the Microsoft Web site, support may be available from Microsoft.
For support options, visit the Online Assisted Support Options Web page and select your country/region of residence.
| TTY users
| Microsoft text telephone (TTY/TDD) services are available at:
In Washington State, call (425) 635-4948.
In the United States, call (800) 892-5234.
In Canada, call (905) 568-9641.
For all other countries/regions, visit the International Support Web page.
| Conditions
| Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.
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Support for DevicesIf you need assistance using or troubleshooting a particular portable device, consult the documentation that came with the device or contact the device manufacturer.
The following is a partial list of device support links:
To find additional device manufacturer information, see PlaysForSure.com.
Support for Online StoresIf you need assistance using or troubleshooting a particular online store, look for Help or customer support links on the store's Web page.
The following is a partial list of store support links:
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