• Microsoft® Windows Media® Player 9 Series

Introduction

• See the Windows Media Player Error Code Information page on the Microsoft Web site.
• Ask other Windows Media Player users for assistance by posting your question to the Windows Media Player Newsgroup. In your message, be sure to include the following information:
• Error message ID number (for example, "C00D11CD")
• Error message text (for example, "Windows Media Player has encountered an unknown error.")
• Windows Media Player version
• Windows operating system version
• What task you were trying to accomplish prior to encountering the error message
• If the error only occurs when you use a particular file, Web link, or URL, provide details about that item
Please note that the newsgroup is maintained by users such as yourself. It is not an official Microsoft technical support resource. As such, Microsoft cannot guarantee that your question will be answered.
• Find out how to obtain official technical support from Microsoft at the Windows Media Player Technical Support Options page.

Index of Common Error IDs

80004004: Requested action was canceled

Back to Index

80040241: Cannot perform the requested action

• You attempted to play a .dvr-ms file (such as a Microsoft Recorded TV Show file created by the Personal Video Recorder (PVR) in Windows XP Media Center Edition), and your computer is not configured to play this type of file.
  To configure your computer to play this file type, see the Windows XP Media Center Edition page at the Microsoft Web site.
• You attempted to play a file type that is not supported by Windows Media Player. The following table lists the file types (formats) supported by Windows Media Player.
  Note that if the file type you tried to play is included in this table, the file might have been encoded by using a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.

  File type (format)	File name extension
  Music CD Playback (CD audio)	.cda
  Audio Interchange File Format (AIFF)	.aif, .aifc, and .aiff
  Windows Media audio and video files	.asf, .asx, .wax, .wm, .wma, .wmd, .wmp, .wmv, .wmx, .wpl, and .wvx
  Windows audio and video files	.avi and .wav
  Windows Media Player skins	.wmz
  Moving Picture Experts Group (MPEG)	.mpeg, .mpg, .m1v, .mp2, .mpa, .mpe, .mp2v*, and .mpv2
  Musical Instrument Digital Interface (MIDI)	.mid, .midi, and .rmi
  AU (UNIX)	.au and .snd
  MP3	.mp3 and .m3u
  DVD video	.vob
  Macromedia Flash	.swf
  Microsoft Recorded TV Show	.dvr-ms*

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

80040255: Windows Media Player does not support this file type

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

80041002: Cannot find the license for this file

Back to Index

8007001F: Cannot perform the requested operation

• There is a problem with the computer hardware. For example, the hard disk might be damaged, disconnected, or not formatted.
• The file you attempted to play is being streamed from the same computer on which Microsoft Windows Media Services is installed. Use Windows Media Player on a different computer to play the file.

Back to Index

80070037: Cannot find the file

Back to Index

800704C7: Requested action was canceled

Back to Index

800704CF: Cannot find the file

Back to Index

80070716: Cannot display a skin

1. Right-click the Player, and then click Switch to Full Mode.
2. Click Skin Chooser, and then double-click a different skin (such as Classic).
3. Right-click the Player, and then click Switch to Full Mode.
4. Click Skin Chooser, and then double-click the skin you were using when the error occurred.

Back to Index

800C000D: The specified protocol is not supported

• mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
• http://server/filename
• mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)

To configure protocol options

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

Note

• The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

Back to Index

800C2EE2: Operation timed out

• You are trying to play protected content (for example, music that you downloaded from a music service such as Napster or Music Now) and your Internet connection settings are preventing the Player from downloading updated security components.
  To resolve the problem, in Internet Explorer, on the Tools menu, click Internet Options, click the Connections tab, click the LAN Settings button, and then clear the Automatically detect settings check box. Also verify that your proxy server settings are correct.
• The server is not online or is busy. Try again later.

Back to Index

C00D000F: The server has no more connections available

Back to Index

C00D001F: Cannot find the file

Back to Index

C00D07F1: Your network may not be set up to handle a live broadcast connection

• Your network is not configured to handle a multicast connection.
• The live broadcast you are attempting to connect to has ended.

Back to Index

C00D07F2: Your network may not be set up to handle a live broadcast connection

• Your network is not configured to handle a multicast connection.
• The live broadcast you are attempting to connect to has ended.

Back to Index

C00D080D: File is corrupted

• The file was modified by another program in a manner that the Player does not support.
• The file was partially downloaded and saved in an incomplete state.
• The program used to create the file did not create it correctly.

Back to Index

C00D0BBB: Cannot perform the requested action

Back to Index

C00D0BC1: Cannot perform the requested operation

• The file you are trying to play is protected with a license that prohibits this operation.
• You are attempting to play a .dvr-ms file that was recorded on another computer and that is protected with a license. The Personal Video Recorder (PVR) in Windows XP Media Center Edition, for example, might create a protected .dvr-ms file if the content provider (such as a television station) designated the content as protected. A protected .dvr-ms file can only be played on the computer on which it was recorded.

Back to Index

C00D0BC2: Cannot play the file

• The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
• The required codec is not available on the codec server.

Back to Index

C00D0BC8: Cannot play the file

• The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
• The required codec is not available on the codec server.

Back to Index

C00D0BCE: Cannot copy files to recordable disc

Back to Index

C00D0FA3: Windows Media Player does not support this file type

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

C00D0FA4: Cannot play the CD using digital playback

To switch to digital CD playback

1. On the Tools menu, click Options, and then click the Devices tab.
2. Double-click the CD-ROM drive, and then in the Playback area, click Digital.

Back to Index

C00D0FAA: Cannot copy the files

To select a format for tracks copied from CDs

1. On the Tools menu, click Options, and then click the Copy Music tab.
2. In the file format list, select the format that you want to use.

Back to Index

C00D0FAB: Using CD error correction

To turn on error correction

1. On the Tools menu, click Options.
2. Click the Devices tab, click the CD-ROM drive, and then click Properties.
3. On the Audio tab, in the Playback area, select the Use Error Correction check box, and then click OK.

Note

• Turning on error correction might cause the audio to skip in places.

Back to Index

C00D0FB0: Audio CDs will not copy correctly

To change the CD-ROM drive setting to analog in Device Manager

1. Open Device Manager, right-click the CD-ROM drive, and then click Properties.
2. Click the Properties tab.
3. Clear the Enable digital CD audio for the CD-ROM device check box.

Note

• For more information about using Device Manager, see Windows Help.

Back to Index

C00D0FB2: Cannot play the CD using digital playback

To switch to digital CD playback

1. On the Tools menu, click Options, and then click the Devices tab.
2. Double-click the CD-ROM drive, and then in the Playback area, click Digital.

Back to Index

C00D0FB3: Cannot play the CD using digital playback

To switch to digital CD playback

1. On the Tools menu, click Options, and then click the Devices tab.
2. Double-click the CD-ROM drive, and then in the Playback area, click Digital.

Back to Index

C00D0FCD: Specifying the minimum size of files for Media Library

To change the minimum size of files added to Media Library

1. On the Tools menu, click Options, and then click Media Library.
2. In Audio files number KB, type the size of the smallest audio file that you want added to Media Library.
3. In Video files number KB, type the size of the smallest video file that you want added to Media Library.

Back to Index

C00D0FD6: Damaged or incompatible plug-in

To troubleshoot plug-ins (basic)

1. On the Tools menu, point to Plug-ins, and then click each plug-in that has a check mark next to its name.
   This disables the plug-ins that you installed.
2. On the Tools menu, point to Plug-ins, and then select one of the plug-ins.
   This enables the plug-in.
3. Play the same content you were playing when the Player closed unexpectedly.
4. Do one of the following:
   • If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in you last enabled, and then click Remove.
   • If the Player does not close unexpectedly, enable another plug-in and repeat Steps 3 and 4 until you identify the damaged or incompatible plug-in.

To troubleshoot DSP and rendering plug-ins (advanced)

1. On the Tools menu, click Options, and then click the Plug-ins tab.
2. In Category, click Video DSP, select each of the plug-ins that appear in the Video DSP list (the right pane), and then click Remove.
3. Repeat for the Audio DSP, Other DSP, and Renderer categories.
   All DSP and renderer plug-ins that you installed are removed.
4. Click Add, select one DSP or renderer plug-in to install, and then click Open.
5. On the Tools menu, point to Plug-ins, and then verify that the added plug-in is selected (that is, it has a check mark next to its name). If it is not selected, click the plug-in to select it.
   Because renderer plug-ins are always enabled, they do not appear on this menu.
6. Play content that uses the plug-in that you added.
   To verify that the content is using the plug-in that you added, on the Plug-ins tab, in Category, click the type of plug-in that you added, and then in the plug-in list (the right pane) verify that (loaded) appears after the plug-in name.
   For DSP plug-ins, on the Tools menu, also point to Plug-ins, and then verify that the added plug-in is selected.
   If (loaded) does not appear after the plug-in name, play a different piece of content until it does.
7. Do one of the following:
   • If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in you most recently added, and then click Remove.
   • If the Player does not close unexpectedly, add another plug-in and repeat Steps 4 through 6 until you identify the damaged or incompatible plug-in.

Note

• To add or remove plug-ins, you must be logged on to your computer with a user account that permits you to install programs (for example, an account that is a member of the Administrators or Power Users groups). For more information about user accounts, see Windows Help.

Back to Index

C00D0FD9: The selected plug-in cannot be found

Back to Index

C00D0FDD: Cannot perform the requested operation

• Your computer's time and date are not set correctly. For information about how to change your computer's time and date, see Windows Help.

Back to Index

C00D1057: A portion of the file cannot be played

To automatically download codecs

1. On the Tools menu, click Options.
2. On the Player tab, in the Automatic updates area, select the Download codecs automatically check box if it is not already selected.

Note

• You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

Back to Index

C00D106A: Cannot play the selected playlist

Back to Index

C00D1074: Cannot play the file

Back to Index

C00D1076: Cannot play the file

Back to Index

C00D1090: Cannot play the file

Back to Index

C00D10AB: Requested action was canceled

Back to Index

C00D10B6: Cannot play items in the playlist

Back to Index

C00D10BA: Cannot find the file

• A link to a temporary file from the Internet cache (for example, a file from the Temporary Internet Files folder) was added to Media Library and that file was later deleted.
• A link to a digital media file was added to Media Library and the file was later deleted.

To repair a link

• If you deleted or moved the file, replace it to its original location.
• If you moved the file, right-click the item in Media Library, click Error Details, and then enter the new location of the file.

To delete a link

• Right-click the item in Media Library, click Error Details, and then select the Remove file from Media Library check box.
• Right-click the item in Media Library, and then click Delete from Library.

Back to Index

C00D10CD: Cannot play the disc

• The disc is dirty. Clean the disc, and then try again.
• The disc is damaged.

Back to Index

C00D10D1: Cannot play the file

• The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
  Note that you must be logged on as an administrator or a member of the Administrators group to complete this procedure.
• The required codec is not available on the codec server.

Back to Index

C00D1104: Decreasing video acceleration

To decrease the video acceleration rate

1. On the Tools menu, click Options.
2. Click the Performance tab, and then drag the Video acceleration slider to the left one setting (toward None).

Back to Index

C00D1163: A problem occurred with digital copyright protection

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

C00D1167: A problem occurred with copyright protection

• Your DVD decoder software needs to be configured. If you have another DVD player program installed on your computer, play the DVD by using that program, and then try playing the DVD in Windows Media Player again.
• There was a problem configuring your video card. Restart your computer, and then try again.

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

C00D1168: The system region does not match the decoder region

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

C00D116A: Cannot play DVD video

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

C00D116B: Cannot play DVD audio

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

C00D116E: Cannot play this portion of the DVD

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

C00D1171: Cannot play DVD video

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

C00D1176: Cannot find a CD recorder

Back to Index

C00D1178: Windows Media Player may not support this file type on portable devices

Back to Index

C00D117A: Windows Media Player has encountered a problem with the portable device

• The storage card on the portable device is full. Free some space on the storage card, and then try copying the files again.
• The portable device is not turned on. Turn on the device, and then try copying the files again.
• A playlist or folder cannot be created on the portable device because it does not support this function.

Back to Index

C00D1194: Cannot open the specified URL

To configure protocol settings

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

Back to Index

C00D1196: Incorrect user name or password

Back to Index

C00D1197: Cannot play the file

• Your computer is not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.
• The path to the file is not valid. If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, ensure that the file name is spelled correctly and the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
• The server is not online or is busy. Try again later.
• Some network protocols in the Player are not enabled. Enable all network protocols, and then try again.
• The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.

To enable all network protocols

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

To verify your proxy server settings

1. On the Tools menu, click Options, and then click the Network tab.
2. Verify your settings in the Streaming proxy settings area.

Note

• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

Back to Index

C00D1198: Cannot connect to the server

• The name of the server hosting the content is not valid. If you typed a Uniform Resource Locator (URL) address in the Open URL dialog box, ensure that the file name is spelled correctly and the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
• The server is busy and is not accepting new connections. Try again later.
• The proxy server settings for Windows Media Player are not configured properly. Verify that your proxy server settings are correct.

To verify your proxy server settings

• On the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.

Note

• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

Back to Index

C00D1199: Cannot play the file

• The file type is not supported by the Player. The following table lists the file types supported by the Player. If the file type you are trying to play is included in this table, then the file might have been encoded by using a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.
• The file type is supported by the Player, but the file was compressed by using a codec that is not supported by the Player.
• The file type is supported, but you are trying to play it in a way that is not supported by the Player. For example, you might have attempted to drag a DVD file with a .vob extension from a DVD to the Windows Media Player icon. Or you might have attempted to open a .vob file by clicking Open on the File menu.
• You are trying to play one part of a multipart file. Use a newsreader or other program to combine the files, and then try again.

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

C00D119A: Cannot play the file

• A required codec is not installed on your computer. A codec is software that the Player uses to decompress a file before playing it.
  Typically, the Player automatically downloads and installs required codecs as needed. However, the Player was unable to download and install the required codec for this file, most likely because a codec is not available for the content you want to play, or because the Internet security settings for your browser are set too high and do not allow you to download the codec.
  Try adjusting your Internet security settings to allow codecs to be downloaded to your computer.
• The file you are attempting to play might not be supported by Windows Media Player. See the following table for a list of supported file types (formats). If the file type you are trying to play is included in this table, then the file might have been encoded by using a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.

To allow codecs to be downloaded to your computer

1. In Control Panel, click Internet Options.
2. Click the Security tab, and then click Internet.
3. In the Security level for this zone area, click Default Level.
   The security level is set to Medium.

Notes

• Microsoft Internet Explorer does not have to be set as your default browser to download codecs or for Windows Media Player to function properly.
• You must be logged on as an administrator or a member of the Administrators group to complete this procedure.
• If you are unable to play the file after completing this procedure, restart your computer, and then try to play the file again.

Supported file types

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
• DVD playback is only available on select versions of Windows.

Back to Index

C00D119C: Cannot delete the playlist

Back to Index

C00D119D: Cannot play this file

Back to Index

C00D119F: Cannot copy files to recordable disc

• Check that the CD-R or CD-RW drive is connected.
• Clean the disc and ensure that it is not damaged.
• Try a different brand of CD-R or CD-RW disc.
• If another program is currently copying files to the CD-R or CD-RW disc, wait until the copying process is complete.
• Quit other programs that might be using the CD-R or CD-RW drive.
• Restart Windows Media Player.
• Restart your computer.
• Select a slower recording (write) speed.
• Use the Windows Error-checking tool to check for file system errors and bad sectors on your hard disk. For more information about the Error-checking tool, see Windows Help.

To select a slower recording speed

1. On the Tools menu, click Options, and then click the Devices tab.
2. In Devices, double-click the CD-R or CD-RW drive, and then click the Recording tab.
3. In the write-speed list, select a slower speed.

Back to Index

C00D11A9: Cannot copy the file

Back to Index

C00D11AB: Cannot copy files to recordable disc

• Clean the disc and ensure that it is not damaged.
• Select a slower recording (write) speed.
• Try a different brand of CD-R or CD-RW disc.
• Quit other programs.

To select a slower recording speed

1. On the Tools menu, click Options, and then click the Devices tab.
2. In Devices, double-click the name of the CD-R or CD-RW drive, and then click the Recording tab.
3. In the write-speed list, select a slower speed.

Back to Index

C00D11AC: Cannot play the file

• Your sound device requires an updated driver. To determine if an updated driver is available, see the Windows Update page at the Microsoft Web site, or see the sound device manufacturer's Web site.
• The selected sound device does not support Secure Audio Path (SAP). If you have multiple sound devices installed on your computer, try using a different one.

To use a different sound device

1. On the Tools menu, click Options, and then click the Devices tab.
2. Double-click Speakers, and in Audio device to use, click a different device.

Back to Index

C00D11AE: Cannot copy files to recordable disc

• Clean the disc and ensure that it is not damaged.
• Check that the CD-R or CD-RW drive is connected.
• Quit other programs that might be using the CD-R or CD-RW drive.

Back to Index

C00D11B0: Cannot perform the requested action

• The server is busy. Try again later.
• Your computer does not have sufficient resources, such as enough free memory or a fast enough processor. Quit other programs, and then try again. If the problem persists, you might need to upgrade your computer.

Back to Index

C00D11B3: Encountered a network problem

• The server is not online or is busy. Try again later.
• You are not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.
• The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.

To verify your proxy server settings

• On the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.

Notes

• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
• If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult your Internet service provider or network administrator.

Back to Index

C00D11B6: Cannot play the file

Back to Index

C00D11BA: Cannot play the file

• Your sound device is in use by another program. Quit other programs that might be using your sound device, and then try to play the file again.
• Your sound device is not functioning properly. To troubleshoot the problem, see the "Sound Troubleshooter" topic in Windows Help or refer to your sound device's documentation.
• You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again.

Back to Index

C00D11BB: Cannot play the file

• mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
• http://server/filename
• rtsp://server/filename
• mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)

To configure protocol settings

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

Note

• The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

Back to Index

C00D11BD: Cannot play the file

Back to Index

C00D11BE: Cannot play the file

To select a streaming protocol

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select one or more protocol check boxes.

Back to Index

C00D11BF: Cannot switch to full screen

• The display settings for the Windows operating system are not configured to support full screen. Open Display in Control Panel, click the Advanced button, click the Troubleshoot tab, and then try setting Hardware acceleration to Full. For more information about display settings, see Windows Help.
• You do not have the latest version of Microsoft DirectX® installed. To install the latest version of DirectX, see the DirectX page at the Microsoft Web site or the Windows Update page at the Microsoft Web site.
• Your video device might require an updated driver. To determine if an updated driver is available, see the Windows Update page at the Microsoft Web site, or see the video device manufacturer's Web site.

Back to Index

C00D11C0: Cannot play the file

• Your computer is not connected to the local area network (LAN) or Internet. Connect to the network or Internet, and then try again.
• The path to the file is not valid. If you typed a Uniform Resource Locator (URL) address in the Open URL dialog box, ensure that the file name is spelled correctly and the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
• The server is not online or is busy. Try again later.
• Some network protocols in the Player are not enabled. Enable all network protocols, and then try again.
• The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.

To enable all network protocols

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

To verify your proxy server settings

1. On the Tools menu, click Options, and then click the Network tab.
2. Verify your settings in the Streaming proxy settings area.

Notes

• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
• If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult with your Internet service provider or network administrator.

Back to Index

C00D11C4: Cannot find the proxy server

To verify your proxy server settings

1. On the Tools menu, click Options, and then click the Network tab.
2. Verify your settings in the Streaming proxy settings area.

Note

• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

Back to Index

C00D11C7: Cannot play or copy the file

• You are trying to copy the file to a CD, but you have never played the file on your computer. Try to play the file, and the Player should attempt to download the required codec automatically.
• The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
  Note that you must be logged on as an administrator or a member of the Administrators group to complete this procedure.
• The required codec is not available on the codec server.

Back to Index

C00D11C9: Cannot copy files to recordable disc

• The CD-R or CD-RW drive is busy. Wait for the drive to complete its current operation, and then try again.
• The CD-R or CD-RW drive is not compatible. Verify that the drive is connected properly and that you have installed the latest device drivers, and then try again.
  To verify that the drive is compatible and to download the latest device drivers, see the Windows Hardware Compatibility List at the Microsoft Web site.

Back to Index

C00D11CB: Encountered a network problem

Back to Index

C00D11CD: Unknown error

Back to Index

C00D11D1: Cannot play the file

Back to Index

C00D11D2: Cannot access the file

• This file is currently in use. Close the file, and then try again.
• You do not have permission to access the server or other location where the file is stored. Verify that you have the appropriate access rights, and then try again.
• You do not have permission to access the proxy server. Verify that you have the appropriate access rights, and then try again.
• If you are trying to copy a track from a CD to your hard disk, you might not have permission to copy to the specified hard disk location. Verify that you have the appropriate access rights, and then try again. If the problem persists, try copying to another folder.

To change the folder where tracks are copied to

1. On the Tools menu, click Options.
2. Click the Copy Music tab.
3. Click the Change button.
4. Select another folder in which to store your digital media files, and then click OK.
   –or–
   Click Make New Folder, enter the name of the new folder, and then click OK.

Back to Index

C00D11D6: Licenses are corrupted or not valid

• The license for the file is either corrupted or not valid. The license might no longer be valid, for example, if you have replaced hardware components in your computer.
• The digital rights management (DRM) software on the computer might be corrupted. As a result, existing licenses on your computer might not work correctly, or the Player might be unable to acquire new licenses. Microsoft Knowledge Base article 810422 is available to help you troubleshoot this issue.

Back to Index

C00D11F8: Cannot play the CD using digital playback

To switch to digital CD playback

1. On the Tools menu, click Options, and then click the Devices tab.
2. Double-click the CD-ROM drive, and then in the Playback area, click Digital.

Back to Index

C00D132B: Cannot play the file

• The file you are trying to play is stored in a location that the Player cannot access. Typically, this occurs when the path for a link on a Web page was created in a manner that is not supported by the embedded Player.
  The file is either located in a folder above the location of a Web page containing the Windows Media Player ActiveX control or the file is in a folder above the location of a playlist (a Windows Media file with an .asx extension) that is referencing it. The Player does not support using relative paths to access folders above the current one.
  To fix the problem, the Web page creator should modify the path to the file so that the file is located in a folder that the Player can access. For example, the path should not include the format "..\".

Back to Index

C00D271D: Cannot play protected files

Back to Index

C00D2720: Cannot copy the file

Back to Index

C00D274B: You cannot play this file on this computer

Back to Index

C00D274D: Your media drivers are not capable of playing the file

Back to Index

C00D27E1: License revoked

• The content provider (such as a music service) has revoked your license to use the content. The content provider might revoke the license because it is no longer maintaining support for the protected content that you downloaded to your computer or because you have instructed the provider to deactivate the content on this computer (for example, so that you can use the content on another computer). For more information, contact the content provider.

Back to Index

C00D2EEC: The MSBD protocol is no longer supported

• mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
• http://server/filename
• mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)

To configure protocol settings

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

Note

• The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

Back to Index

C00D2EEE: Cannot find the proxy server

To change the name of the proxy server

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming proxy settings area, double-click the protocol you want to configure.
3. Click Use the following proxy server, and then type the name of the proxy server and the port to use. Contact your network administrator for the correct proxy name and port.

Note

• If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult with your Internet service provider or network administrator.
• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

Back to the top