| Q.
| Why am I having problems burning an audio CD? |
| A.
| If your computer is running Windows XP, take the following steps: | • |
Check that your CD recordable (CD-R) or CD rewritable (CD-RW) drive has the recent driver software from Windows Update.
| | • | Try burning different files to the CD to make sure the problem isn't with the files being burned. | | • | Try different CD brands to see if another brand works. | | • | Lower the burn speed on your burner. The procedure for doing so varies depending on which version of the Player you are running. 
Windows Media Player 11
1.
|
Start the Player, click the arrow below the Burn tab, and then click More Options.
| 2.
|
In Burn speed, select a slower speed.
|
Windows Media Player 10 1.
|
In Windows Explorer, right-click the drive, click Properties, and then click the Recording tab.
| 2.
| Reduce the write speed. |
|
|
| Q.
| Why does only one file burn and then I get an error message that says that the remaining tracks will not fit on the CD? |
| A.
|
This can occur when the CD is closed too early due to a buffer underrun. Buffer underruns are more common with audio CDs than with data CDs because audio CDs must be compatible with a wide range of consumer CD players. To minimize the possibility of this problem occurring, close all other running programs and lower the burn speed. For information about lowering the burn speed, see Why am I having problems burning an audio CD? |
| Q.
| Why doesn't the Player recognize my CD-R or CD-RW drive? |
| A.
| The drive is either not supported or not installed correctly.
If the Player is running on Windows XP, search for your drive on Windows Marketplace Tested Products List. If your drive isn't listed, it might not be designed for use with Windows XP and might not work correctly. To verify that your CD drive is recognized and set up to burn, do the following:
1.
| Open My Computer. | 2.
|
In the Devices with Removable Storage area, right-click the drive, and then click Properties. If your CD drive is recognized, you will see a Recording tab.
| 3.
|
Select the Enable CD recording on this drive check box.
|
|
| Q.
| What if my computer is running on an earlier operating system and I have problems burning CDs with the Player? |
| A.
|
If the Player is running on Windows 98 Second Edition, Windows Millennium Edition, or Windows 2000, the Roxio CD Burning plug-in is used to burn CDs. If you are having problems burning CDs, make sure that your CD drive is supported by checking Roxio.
|
| Q.
| When I burn a CD, does the Player "finalize" or "close" the disc? |
| A.
|
It depends on what type of CD you choose to burn. The Player automatically finalizes or closes audio CDs, but does not finalize data CDs. To create a finalized data CD, you must use another provider's burning or CD authoring program.
|
| Q.
| What types of CDs can the Player burn? |
| A.
| For information about the type of CD that the Player can burn, see Windows Media Player Help. |
| Q.
| I used the Player to burn a CD but it won't play in my home (or car) stereo's CD player. What's wrong? |
| A.
| Your CD player might not be able to play the CD for several reasons, including the following: | • | It can't play data CDs. | | • |
It can't play data CDs that haven't been finalized. For more information, see When I burn a CD, does the Player "finalize" or "close" the disc? | | • | It can play data CDs, but can't play the type of files on the disc (for example, WMA files). | | • | It can play data CDs, but can't play protected files (for example, a file you purchased from an online store). | | • | It can play data CDs, but can't play the particular brand or type (for example, CD-RW) of disc that you used. |
You can try one of the following solutions: | • | Burn an audio CD (not a data CD) on CD-R (not CD-RW) media. | | • |
Burn a data CD that only includes MP3 files. If all of your songs are in the WMA format, you’ll need to use another program to convert them to the MP3 format first, and then add the new files to your Player library. To find an audio conversion program, try searching the web for “wma mp3 file converter."
| | • | Use another provider's CD burning or authoring program to burn a finalized data CD. |
|
| Q.
| Why is there a gap between tracks on CDs that I burned? |
| A.
|
During burning, the Player adds about 2 seconds of silence between tracks. It is not possible to change this behavior.
|
| Q.
| How can I make the Player recognize a USB burner when I connect it to my computer? |
| A.
|
First, check that there is a good connection with your computer. If it is connected and you haven't yet created a list of files to burn, simply exit and then restart the Player. Once you do so, the Player should recognize your USB burner. If you created a list of files to burn, you can save the list before exiting the Player by doing the following in Windows Media Player 11:
1.
|
Click the List button at the top of the List pane, and then click Save Playlist As.
| 2.
|
Type a name for the list, and then click Save.
| 3.
| Exit and then restart the Player. | 4.
|
Click the Burn tab.
| 5.
|
If you have multiple CD burners, click the arrow below the Burn tab, and then click your USB burner.
| 6.
|
In the Navigation pane, click My Playlists, and then drag the list you had saved to the List pane.
| 7.
|
Click Start Burn.
|
|
| Q.
| Why can't I fill up a data CD completely when burning? |
| A.
| A data CD uses approximately 50 megabytes (MB) for the file system on the CD. This means, for example, that you can add 650 MB of files to a 700-MB CD-R disc. |
| Q.
| Why is there a problem with a file I want to burn? |
| A.
|
In Windows Media Player 11, an error icon is displayed in the List pane next to a file that has a problem that prevents it from being burned. Click the icon to see a list of options for resolving the problem or displaying more details about the error. The most common reasons for problems with a file you want to burn are:
| • |
The file is protected with media usage rights (also called a license) that either prohibits burning or limits the number of times the file can be burned. For information about telling whether a file is protected and what the rights allow, see the DRM FAQ.
| | • |
The file requires a codec that is not installed on your computer. Try playing the file to tell if this is the problem. If the codec is not installed on your computer, you will get an error message that indicates that the file cannot be played because a codec is required. In many cases you can click the Web Help button on the error message to find information about downloading and installing the missing codec.
For more information about codecs, see the Using codecs FAQ.
| | • |
The file is damaged or corrupt. To see if this is the problem, try playing the file.
|
|
| Q.
| My question isn't answered in this FAQ. What can I do? |
| A.
| If you do not find an answer to your question in this FAQ, try the following resources: | • | See Windows Media Player Help. To access Help, start Windows Media Player and then press F1. | | • |
For other Windows Media FAQs, including other versions of the Player, see Frequently asked questions about Windows Media.
| | • |
To find additional support and troubleshooting resources, see Troubleshooting Windows Media Player.
| | • |
Submit a question to the Windows Media Player newsgroup. Please note that the newsgroup is maintained by a community of knowledgeable users offering peer-to-peer assistance. It is not an official Microsoft technical support resource. As such, Microsoft cannot guarantee that your question will be answered. When you ask a question on the newsgroup, be as specific as possible. For example, be sure to include the following basic information:
| • |
Windows Media Player version. (On the Help menu, click About Windows Media Player.) For example, the version might be 10.00.00.xxxx.
| | • |
Windows operating system version. (Click Start, right-click My Computer, and then click Properties.) In your question, include the full version name (for example, Windows XP Professional with Service Pack 2).
| | • | The task that you were trying to accomplish prior to encountering the problem. | | • | If an error message is displayed, note the error message text. (For example, it might say "Windows Media Player has encountered an unknown error.") | | • |
If an error message is displayed, note the error message ID number (for example, "C00D11CD"). You can determine the ID number by clicking the Web Help or More Information button when the error message is displayed.
| | • | If the problem only occurs when you use a particular file, Web link, or URL, provide details about that item. |
|
|
| Q.
| How do I find information about error messages? |
| A.
| To find the error code identification number for a particular error message, on the error message, do one of the following: | • |
Click the Web Help button. A Web page is displayed. The specific error code identification number is mentioned in the first sentence (for example, C00D1197).
| | • |
Click the More Information button. A Help topic is displayed. The specific error code identification number is mentioned in the title or at the bottom of the topic (for example, C00D1197).
|
For information about Windows Media Player error messages, see Troubleshooting Windows Media Player Error Messages.
|
