| Q.
| Why don't I see my video, pictures, or music in the library? |
| A.
|
In Windows Media Player 11, your content is separated into different media type categories, and you can use the Select a category button to switch to a different category. The button is located on the address bar near the top-left corner of the Player, below the Back and Forward buttons. The button icon changes depending on which category is currently selected. (For example, when the Music category is selected, the icon looks like a musical note.) To switch to a different media type, click the Select a category button, and then select the media type you want to search, such as Pictures.
|
| Q.
| How can I edit the album and artist name or track number for a song? |
| A.
| To change information such as the album and artist name or track number for a song in the library, do the following: 1.
|
Click the Library tab, and then browse to the song.
| 2.
|
Right-click the attribute you want to change, and then click Edit.
| 3.
| 
(Optional) To display other attributes
There are a number of attributes for a song that you can choose to display in the library. 1.
|
Click the Layout Options button, and then click Choose Columns.
| 2.
| Select the check boxes for the columns that you want to display. |
| 4.
| Type the new information, and then press ENTER. | 5.
| (Optional) To edit other attributes that are displayed for the same song or to move to other songs, press the TAB key (to move to the right) or press the SHIFT+TAB key (to move to the left). |
You have several other options for adding and editing media information. For more information, see Windows Media Player Help. |
| Q.
| Can I update information for an entire album or CD at once? |
| A.
| Yes. The procedure varies depending on the version of the Player you are running.
Windows Media Player 11 1.
|
Click the Library tab.
| 2.
|
In the Navigation pane, click the Album view, or click the CD you want to update.
| 3.
|
In the Details pane, right-click the album or the CD, and then click Find Album Info.
| 4.
| Follow the instructions on the screen to update or fix the information.
For information about your privacy when updating album information, see the Windows Media Player privacy statement.
|
Windows Media Player 10 1.
|
Click the Library tab.
| 2.
|
Right-click the album or CD you want to update, and then click Find Album Info.
| 3.
| Follow the instructions on the screen to update or fix the information.
For information about your privacy when updating album information, see the Windows Media Player privacy statement.
|
|
| Q.
| How can I download album art? |
| A.
|
For information about downloading album art, see Add or change album art.
|
| Q.
| Why isn't album art downloading anymore? |
| A.
| Check that you are connected to the Internet. Also, this problem might occur if your Internet cache is full. If you use Internet Explorer as your browser, do the following: 1.
| Start Internet Explorer. | 2.
|
On the Tools menu, click Internet Options.
| 3.
|
In Temporary Internet Files, click Delete Files.
- or -
Click Settings, and then increase the size of the cache.
|
|
| Q.
| How can I shuffle my playlist? |
| A.
| The procedure varies depending on which version of the Player you are running.
Windows Media Player 11 | • |
Click the Turn Shuffle On button in the lower left-hand corner of the Player.
The button alternates between turning shuffle on and off. Shuffle will remain on until you click the button again. |
Windows Media Player 10 | • |
Click the Turn Shuffle On button in the lower right-hand corner of the Player.
The button alternates between turning shuffle and repeat on and off. Click the button repeatedly until it is at the setting you want. |
|
| Q.
| When I sort by a column in the library, why doesn't the Player remember my selection? |
| A.
| To improve performance, Windows Media Player 10 and Windows Media Player 11 don't store information about changes you make to the default method of sorting columns in the library. This means that when you sort by a column and then close and reopen the Player, the library returns to the default sort selection for that view. |
| Q.
| Why don't my lyrics show up in the Info Center View pane? |
| A.
| For Windows Media Player 9 Series on a computer running Windows XP Professional with Service Pack 2, Windows Media Player 10, or Windows Media Player 11, lyrics you have entered manually cannot be displayed in the Info Center View pane. However, if you are playing a file that was downloaded from an online store, lyrics supplied by the content provider can be displayed in the Info Center View pane. To view lyrics that you entered manually, you can turn captions on by doing the following: 1.
|
On the Play menu, point to Captions, Lyrics, and Subtitles, and then click On if Available.
| 2.
| Begin playing a song that contains your custom lyrics. | 3.
|
Click the Now Playing tab.
Your custom lyrics will be displayed in the Video and Visualization pane. |
|
| Q.
| How can I create playlists for my Web site? |
| A.
|
For detailed information about creating playlists for your Web site, see Windows Media Metafiles on MSDN.
|
| Q.
| My question isn't answered in this FAQ. What can I do? |
| A.
| If you do not find an answer to your question in this FAQ, try the following resources: | • | See Windows Media Player Help. To access Help, start Windows Media Player and then press F1. | | • |
For other Windows Media FAQs, including other versions of the Player, see Frequently asked questions about Windows Media.
| | • |
To find additional support and troubleshooting resources, see Troubleshooting Windows Media Player.
| | • |
Submit a question to the Windows Media Player newsgroup. Please note that the newsgroup is maintained by a community of knowledgeable users offering peer-to-peer assistance. It is not an official Microsoft technical support resource. As such, Microsoft cannot guarantee that your question will be answered. When you ask a question on the newsgroup, be as specific as possible. For example, be sure to include the following basic information:
| • |
Windows Media Player version. (On the Help menu, click About Windows Media Player.) For example, the version might be 10.00.00.xxxx.
| | • |
Windows operating system version. (Click Start, right-click My Computer, and then click Properties.) In your question, include the full version name (for example, Windows XP Professional with Service Pack 2).
| | • | The task that you were trying to accomplish prior to encountering the problem. | | • | If an error message is displayed, note the error message text. (For example, it might say "Windows Media Player has encountered an unknown error.") | | • |
If an error message is displayed, note the error message ID number (for example, "C00D11CD"). You can determine the ID number by clicking the Web Help or More Information button when the error message is displayed.
| | • | If the problem only occurs when you use a particular file, Web link, or URL, provide details about that item. |
|
|
| Q.
| How do I find information about error messages? |
| A.
| To find the error code identification number for a particular error message, on the error message, do one of the following: | • |
Click the Web Help button. A Web page is displayed. The specific error code identification number is mentioned in the first sentence (for example, C00D1197).
| | • |
Click the More Information button. A Help topic is displayed. The specific error code identification number is mentioned in the title or at the bottom of the topic (for example, C00D1197).
|
For information about Windows Media Player error messages, see Troubleshooting Windows Media Player Error Messages.
|
