Windows Media Player Error Message Help
You've encountered error message C00D119A while using Windows Media Player. The following information might help you troubleshoot the issue.
Cannot play the file
Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:
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A required codec is not installed on your computer. A codec is software that the Player uses to decompress a file before playing it.
Typically, the Player automatically downloads and installs required codecs as needed. However, the Player was unable to download and install the required codec for this file, most likely because a codec is not available for the content that you want to play, or because the Internet security settings for your browser are set too high and do not allow you to download the codec.
Try adjusting your Internet security settings to allow codecs to be downloaded to your computer.
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The file that you are trying to play might not be supported by Windows Media Player. For a list of file types (formats) that are supported by Windows Media Player, see Supported file types.
 To adjust your Internet security settings
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Click Start, and then click Control Panel.
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Depending upon which version of Windows you are running, click Network and Internet Connections or Network and Internet.
If neither of these links are available, skip to the next step.
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Click Internet Options.
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Click the Security tab, and then click Internet.
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In the Security level for this zone area, click Default Level.
Depending upon which version of Windows you are running, the security level is set to Medium or Medium-high. This will allow codecs to be downloaded to your computer.
For more information about setting Internet security levels, see Windows Help and Support.
 Notes
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Microsoft Internet Explorer does not have to be set as your default browser to download codecs or for Windows Media Player to function properly.
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You must be logged on as an administrator or a member of the Administrators group to complete this procedure.
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If you are unable to play the file after completing this procedure, restart your computer, and then try to play the file again.
Supported file types
The following table lists the file types (formats) that are supported by Windows Media Player.
If you cannot use a file that is included in this table, the file might have been encoded with a codec that is not supported by Windows Media Player.
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File type (format)
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File name extension
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AU (UNIX) audio files
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.au and .snd
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Audio Interchange File Format (AIFF) audio files
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.aif, .aifc, and .aiff
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CD audio disc
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.cda
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DVD-Video disc
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.vob
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JPEG picture file
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.jpg
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Macromedia Flash animation file
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.swf
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Microsoft Recorded TV Show
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.dvr-ms
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MP3 audio files
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.mp3 and .m3u
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MPEG video files
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.mpeg, .mpg, .m1v, .mp2, .mpa, .mpe, .mp2v, and .mpv2
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Musical Instrument Digital Interface (MIDI) audio files
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.mid, .midi, and .rmi
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Windows audio and video files
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.avi and .wav
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Windows Media audio and video files
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.asf, .asx, .wax, .wm, .wma, .wmd, .wmp, .wmv, .wmx, .wpl, and .wvx
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Windows Media Player skin file
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.wmz
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Notes
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To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs.
By default, Windows XP does not include a DVD decoder. For more information about DVD decoders for Windows XP, see the
DVD Support in Windows XP Web page at the Microsoft Web site.
Some, but not all, versions of Windows Vista include a DVD decoder. For more information about DVD decoders for Windows Vista, see the DVD Playback Pack for Windows Vista Web page at the Microsoft Web site.
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To play .mp2v and .dvr-ms files, you must have a software or hardware DVD decoder installed on your computer. For additional information about .dvr-ms support in Windows XP, see the Microsoft Download Center.
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For more information on supported file types, in the Microsoft Knowledge Base, see article 316992, "Windows Media Player multimedia file formats."
Technical Details
This error might have been triggered by an error in another program or component of Windows. The following information describes the original error.
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Original Error Code
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Original Error Message
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8004022A
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This pin cannot use the supplied media type.
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Additional Assistance
For information about obtaining technical support from Microsoft, see the Troubleshooting Windows Media Player page.
For general information about using Windows Media Player and other Windows Media technologies, see the Windows Media Player FAQ page or the Windows Media Knowledge Center.
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