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Windows Media Player 9 Series
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Windows Media Player Error Message Help

You've encountered error message C00D2759 while using Windows Media Player. The following information might help you troubleshoot the issue.

Cannot download rights

Windows Media Player cannot download media usage rights for the protected file. Protected files are digital media files that are protected with media usage rights to prevent unauthorized distribution or playback.

You might encounter this error message for one of the following reasons:

  • Connect to the Internet, and then try using the file again. If you are prompted to download the rights, verify that you trust the content provider, and then click Yes. To avoid being prompted in the future, do the following:

     To download usage rights automatically when you play a file

  • Try to download the media file again from the content provider. Protected content is typically tied to the computer on which it was originally downloaded. However, some providers allow you to authorize additional computers to use protected content.

  • Check the terms of the media usage rights to see how you are allowed to use the file. To do this, right-click the file in Windows Media Player, click Properties, and then click the Media Usage Rights tab. If you don't have the rights to sync the file as you wish, you might need to upgrade to a different type of media subscription account or purchase the media file a la carte from the content provider. If the media usage rights for this file is not valid yet, it might be at a future date.

  • If you obtained the file by ripping a CD, delete the file, turn off the Copy protect music option in the Rip Music tab of the Options dialog box, and then rip the CD again. For more information about turning off this option, see Windows Media Player Help.

  • If you have a subscription account with an online music store that allows you to sync a song a certain number of times per billing cycle (for example, three times per month), you might have exceeded the sync limit for the current billing cycle. To resolve the problem, do one of the following:

    • Wait until the next billing cycle. Depending upon the type of media usage rights that your online store issues, if your subscription account is in good standing when you try to sync the file during the next billing cycle, Windows Media Player might be able to download new sync rights for the file from the online store.

    • Contact the online store about other options that will allow you to sync the file (such as by purchasing the file a la carte).

  • If the problem is with sync, consult your device documentation to determine what level of support your device has for protected files. For example, are you trying to sync subscription content to a device that only supports purchased content? Or are you trying to sync to a device that does not support any type of protected file?

    For more information about devices that support protected content, see the PlaysForSure Web page.

If the problem persists, see the online store's Help or customer assistance links for information about how to obtain the rights you need. In some cases, you might need to install additional software from the content provider before being able to obtain new usage rights, download the media file to your computer, purchase the file, or upgrade to a subscription account that includes additional rights.

For more information, see Understanding Play, Burn, and Sync Rights.


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