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Windows Media Player 9 Series
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Windows Media Player Error Message Help

You've encountered error message C00D1197 while using Windows Media Player. The following information might help you troubleshoot the issue.

Cannot find the file

Windows Media Player cannot find the file. You might encounter this error message for one of the following reasons:

  • You are trying to use a file in the Windows Media Player library, but the Player cannot find the file. The file may have been moved, renamed, or deleted from your computer.

  • You are trying to use a file that is stored on another computer, but you are not connected to a local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.

  • You entered a Uniform Resource Locator (URL) in the Open URL dialog box, but the path is not valid. Verify that the file name is spelled correctly and that the path to the file is correct.

  • You clicked a link on a Web page, but the link is not valid.

  • You are trying to use a file that is stored on a server, but the server is not available (for example, the server is busy or not online).

  • You are trying to use a file that is stored on a server, but some network protocols in the Player are not enabled. Enable all network protocols, and then try again.

  • You are trying to use a file that is stored on a server, but the server is not configured correctly for protocol rollover (for example, you connected to the server using the MMS protocol, but the server cannot roll over to the HTTP protocol to deliver the content). If you still cannot use the file after enabling all network protocols in the Player, contact the Web page provider.

  • You are trying to use a file that is stored on another computer, but the proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct.

 To enable all network protocols

 To verify your proxy server settings


 Technical Details

 Additional Assistance


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