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Windows Media Player Error Message Help

You've encountered error message C00D11E2 while using Windows Media Player. The following information might help you troubleshoot the issue.

Cannot play protected file

Windows Media Player cannot play the specified protected file. This is typically caused by the corruption of a key component of your computer's DRM system. You might encounter this error message for one of the following reasons:

  • If Windows Media Player 11 was uninstalled, it deleted or corrupted some DRM components.

  • The Windows user account trying to play the file is a member of both the Guests and the Administrators user groups. Since DRM access is denied for guest accounts, that denial will override the permissions given to members of the Administrator group.

Follow one or more of these steps to resolve the problem:

  • If you are running Windows XP, uninstall and then reinstall Windows Media Player 11.

     To uninstall and reinstall Windows Media Player 11

  • If the previous step failed to resolve this error, you will need to reset your computer's DRM system by performing the following:

     To reset the Windows Media DRM system

    Resetting the Windows Media DRM system will not allow you to use your existing protected content, but it will allow to use protected content that you download in the future. To use your existing protected content, you will need to download new, valid media usage rights from your content provider. Consult your content provider for more information.

Additional Assistance

For information about obtaining technical support from Microsoft, see the Troubleshooting Windows Media Player page.

For general information about using Windows Media Player and other Windows Media technologies, see the Windows Media Player FAQ page or the Windows Media Knowledge Center.


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