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Windows Media Player 9 Series*
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Windows Media Player Error Message Help

You've encountered error message C00D116A while using Windows Media Player. The following information might help you troubleshoot the issue.

Cannot play DVD video

Windows Media Player cannot play the video portion of the DVD. This can occur for a variety of reasons; however, it typically occurs for one of the following reasons:

  • Your video card driver is out-of-date.

  • Your computer is missing a compatible DVD decoder.

  • Your computer hardware is not powerful enough to play DVDs.

Try one or more of the following:

  • Play a different DVD to determine if the problem is isolated to this disc. If the problem only occurs with one DVD, the disc might be damaged or defective.

  • Update the driver for your video card.

     To update your video driver

  • If you are running Windows Vista, verify that your video hardware supports the Windows Display Driver Model (WDDM). For more information about supported video hardware, see the "Current GPU Guidelines" section on the Links to Manufacturer Information about CPU and Graphics Processor Capabilities Web page.

    If your video hardware is not supported, you might need to upgrade your video card. If you do not know what video hardware is installed in your computer, contact your computer manufacturer for assistance.

  • Verify that you have a compatible DVD decoder (MPEG-2 decoder) installed on your computer. See the following sections for information about how to do this for the version of Windows that you are running.

     Windows Vista

     Windows XP

  • Lower your screen resolution and color quality settings. See the following sections for information about how to do this for the version of Windows that you are running.

     Windows Vista

     Windows XP

  • Try installing additional RAM or upgrading your video card or processor.

    If you upgraded an existing computer to Windows Vista, you may need to install more RAM, a more powerful video card, or a faster processor to play DVDs. Make sure that your computer meets the "Windows Vista Premium Ready" requirements (as opposed to the "Windows Vista Capable PC" requirements). For more information, see the Windows Vista Get Ready Web page.

    If you are running Windows XP and you want to play DVDs, see the Readme for Windows Media Player 11 for Windows XP. In the "Minimum system requirements" table, make sure that your computer meets the requirements listed in the "Recommended" column (as opposed to the "Required" column).


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