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Troubleshooting Windows Media Player 11 for Windows Vista If you have a question about using Windows Media Player 11 for Windows Vista, the following resources are available to assist you. If you are using Windows Media Player 11 for Windows XP, see Troubleshooting Windows Media Player 11 for Windows XP instead.Browse this list to see the most popular troubleshooting questions. Use these options to quickly find answers to other common questions. Use these options to obtain personal assistance from Microsoft and other companies.
Most Popular QuestionsThe following list includes some of the most frequently asked troubleshooting questions. For answers to other questions, see the Self-Help Options.
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Self-Help OptionsBefore you contact Microsoft, try using one or more of the following self-help resources.Help Documentation Search for relevant topics in Windows Media Player Help by starting the Player and pressing F1, or search online at Windows Vista Help and How-to. Learn how to accomplish common tasks in Windows Media Player 11 for Windows Vista, such as burning and ripping CDs, synchronizing songs to portable music players, and more. Browse frequently asked questions about the Player. Learn how to ask other Windows Media Player users for assistance. Search for Player-related Knowledge Base (KB) articles.
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Technical Support OptionsSupport for Windows Media PlayerWindows Media Player 11 for Windows Vista is a feature of the Windows Vista operating system. The technical support options for Windows Media Player 11 for Windows Vista vary by country/region and how you obtained Windows Vista.
If you are using Windows Media Player 11 for Windows XP, see the Technical Support Options section in Troubleshooting Windows Media Player 11 for Windows XP instead.
| Product name | Windows Media Player 11 for Windows Vista |
|---|
OEM distributed
| If Windows Vista came with your computer or on an upgrade disc sent to you by the manufacturer of your computer, support for Windows Vista (and, by extension, Windows Media Player 11 for Windows Vista) is provided by your computer manufacturer.
Contact your computer manufacturer for more information.
| Retail distributed
| If you purchased a retail (boxed) version of Windows Vista, support for Windows Vista (and, by extension, Windows Media Player 11 for Windows Vista) is provided by Microsoft.
For information about Microsoft support options for Windows Vista, visit the Online Assisted Support Options Web page.
Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.
TTY/TDD Information
If you use a telecommunications device for the deaf, Microsoft text telephone (TTY/TDD) services are available. In Washington State, call (425) 635-4948. In other regions within the United States, call (800) 892-5234. In Canada, call (905) 568-9641. For all other countries/regions, visit the International Support Web page.
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Support for DevicesIf you need assistance using or troubleshooting a particular portable device, consult the documentation that came with the device or contact the device manufacturer.
The following is a partial list of device support links:
To find additional device manufacturer information, see PlaysForSure.com.
Support for Online StoresIf you need assistance using or troubleshooting a particular online store, look for Help or customer support links on the store's Web page.
The following is a partial list of store support links:
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