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Featured Industry: Industrial Solutions
 

Windows Embedded Product Support

As part of Microsoft’s commitment to work with you every step of the way, support experts and Partners offer the following services to further your device development efforts:
Ten years of support, no-cost security updates, and premier account management help you feel confident in choosing Windows Embedded for your device.

Support Services at a Glance

Microsoft Sustained Engineering:
Security Updates
Hotfixes and QFEs		 10 years, no cost
5 years, no cost
+5 years contractual
Incident Support:
E-mail Support
Phone Support		 2 free incidents
10 years, $99/incident*
After first two incidents
10 years, $245/incident*
*U.S. Prices, subject to change
10 years, contact Microsoft Account Management
Premier Support
Engineering ServicesContact Microsoft Partners
Training10+ Years, Contact Training Partners
Ongoing software updates. Even after release, Microsoft Sustained Engineering maintains Windows Embedded products. Security Updates keep your Windows Embedded device secure and product changes and enhancements (QFEs and Hotfixes) provide you with new and exciting improvements to complement your development.
Troubleshooting assistance when you need it. Help and support is available by e-mail, Internet, or phone. Microsoft’s Product Support Services (PSS) will work with you to troubleshoot your problem. You are entitled to two free incidents without charge during your 10 years of support. Incidents beyond your first two are charged at $99/incident for e-mail support or $245/incident for phone support.

Use the following Incident Support Numbers to contact a Windows Embedded specialist:
  • Developer Support 1(800) 936-5800
  • Original Equipment Manufacturer Support 1(800) 936-2197
Learn more about Incident Support, including which type of support is best for your issue, how to submit an e-mail or Internet request, and the information you’ll need no matter what type of request.
Timely problem resolutions through a direct relationship with a Microsoft expert. Subscribing to Microsoft’s Account Management program provides you with 24/7 problem resolution support and a designated point of contact Technical Account Manager (TAM). Your TAM also provides preventative support to help identify and address potential problems before they occur.
Learn more about this valuable add-on service.
Access to more than 500 Microsoft Partners. Through Microsoft’s extensive Partnership network, Partners can provide technical expertise for all phases of your development cycle. These engineering services include development, deployment, integration, software customization, and support using Windows Embedded products, technologies, and services. Partners demonstrate excellence in building, delivering, and enabling Windows Embedded-powered solutions. Find a Partner today.
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