Family Dollar Stores, Inc.

Overview Challenge Solutions Benefits

One of the nation's largest discount retailers, Family Dollar Stores has strategic business initiatives in place to support its growth objectives. To get those strategies implemented at the store level, Family Dollar needed to revamp its 16,000 checkout lanes and legacy point of service (POS) systems. Toshiba TEC America and Microsoft Corp. partnered with Family Dollar to develop a POS solution designed to improve services, processes and business value. Windows Embedded provided a stable, secure, multitasking operating system and leveraged Family Dollar's existing investments in Microsoft technology. The POS terminal provided access to both centralized and decentralized store applications, enabling higher employee productivity, improved customer service and new revenue streams.

Benefits at a glance

  • Wealth of new data generated by cash registers provides tremendous business value.
  • Improved business intelligence and supply-chain management.
  • Flexibility of new system will add up to $8.5 billion USD in annual gross revenue.

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Family Dollar, which operates more than 7,000 stores in 45 states and 4 time zones, wanted to improve the management and productivity of its point-of-service systems, enhancing service for 16 million weekly customers with expanded capabilities to better manage its complicated food-stamp program.

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Family Dollar implemented an end-to-end solution based on Windows Embedded POSReady, Windows Embedded Handheld and Microsoft SQL Server that connects and records activity from cash registers, hand-held devices and distribution centers with corporate supply chain and financial-management systems.

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Family Dollar's Windows Embedded solution helped the company realize improved business intelligence and supply-chain management, generating a wealth of new data from cash registers, providing tremendous business value. The overall flexibility of the new system resulted in $8.5 billion in annual gross revenue.

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