Royal Caribbean Cruise Line

Overview Challenge Solutions Benefits

Royal Caribbean International wanted to gain better insight into customer behavior and enhance workflow for processes such as food-safety inspection on its innovative cruise ships. To improve operations, Royal Caribbean deployed a Windows Embedded-powered solution from Agilysys and ParTech (PAR) that includes point-of-sale (POS) and inspection products. By creating a connected system, Royal Caribbean implemented more effective selling strategies and automated data-handling processes to improve profitability and cut operating costs. Royal Caribbean also improved workflow throughout the ships, including reducing food-inspection time from five to two hours, and enhanced the customer experience by sharing data seamlessly among multiple devices and venues.

Benefits at a glance

  • Seamless integration of POS, digital signs, slates and kiosks
  • Reduced wait times in restaurants, at check-in and for activities
  • 60 percent reduction in time for food inspection

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Royal Caribbean Cruises Ltd., the second-largest cruise company in the world, calling on approximately 400 destinations, sought to cut costs, increase revenue and improve food safety by deploying handheld devices to monitor food temperatures and replacing its point-of-sale (POS) systems.

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Royal Caribbean deployed 35 handheld devices on each ship to monitor food and cooler temperatures, and developed an integrated POS solution based on Windows Embedded Compact, Windows Embedded POSReady, Windows 7, Windows Server and Windows Mobile.

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Royal Caribbean's solution provides automatic alerts for cooler malfunction, a 60-percent reduction in time to complete temperature checks, and reduced time to generate temperature compliance reports. The new system includes seamless integration of POS, digital signage, interactive TV and photo gallery.

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