Royal Caribbean Cruise Line

Overview Challenge Solutions Benefits

Royal Caribbean International wanted to gain better insight into customer behavior and enhance workflow for processes such as food-safety inspection on its innovative cruise ships. To improve operations, Royal Caribbean deployed a Windows Embedded-powered solution from Agilysys and ParTech (PAR) that includes point-of-sale (POS) and inspection products. By creating a connected system, Royal Caribbean implemented more effective selling strategies and automated data-handling processes to improve profitability and cut operating costs. Royal Caribbean also improved workflow throughout the ships, including reducing food-inspection time from five to two hours, and enhanced the customer experience by sharing data seamlessly among multiple devices and venues.

Benefits at a glance

  • Seamless integration of POS, digital signs, slates and kiosks
  • Reduced wait times in restaurants, at check-in and for activities
  • 60 percent reduction in time for food inspection

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